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Bob Johnson Chevrolet West - Service Center

Spencerport, NY

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80 Reviews

80 Reviews of Bob Johnson Chevrolet West - Service Center

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January 11, 2019

Satellite Radio Issue I called to schedule an appointment to have my satellite radio looked at at 4pm. They said bring it in at 6:15pm. I was out at 7pm. Just awesome... More

by usaheim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
CINDY LADD
January 11, 2019

Somewhat disappointed I didn't like that I may be losing my complementary oil changes because the dealership has changed name. I still have two more complimentary rotation More

by kenstigger
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Brown
January 09, 2019

Awful people didn’t know what they were doing I waited 45 min to get my truck back Poor attitude Paperwork wasn’t done i called at 11 am yesterday afte More

by buckalaw1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Donna- cashier
Jan 22, 2019 -

Bob Johnson Chevrolet West responded

I am sorry to hear that. Please feel free to call and relay your experience to our service manager so we can make things right! Thank you!

January 05, 2019

Excellent customer service and technical knowledge Very friendly, courtious,and professional service. Cindy Ladd treats everyone's car as if it was her own. Steve Elliot is an excellent mechanic.I alwa More

by Andy D.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cindy Ladd and Steve Elliot
January 04, 2019

Great service I was able to get an appointment the same day I called and the service was outstanding. Kevin explained everything I. Detail in the beginning and at t More

by deborah_lopa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin
January 01, 2019

Always a pressure free environment. Professional and courteous. Keeps you updated on any concerns or changes. Always a pleasure having service done at the facility. Awesome service at i More

by k9casis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not sure the name of the service consultant ., Mike Dorsett, Travis Gillespie
December 31, 2018

Cindy always takes care of me when I come in Never any issues when I come in for service it I love the fact I always taken care of when I come and I love the fact that Monday threw youbguys are o More

by terry.daniels41
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Brown
December 28, 2018

Service Had to have Oil change, Tire rotation, NYS Inspection. Very satisfied with Ms. Ladd and Cashier. Awesome folks. Always courteous and friendly. More

by Rich
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ms. Ladd and Cashier
December 27, 2018

Matter of Fact!! Not a good expereince with repairs being made. I'm a single mother with a few kids. I can not be without a vehicle EVER. More

by MCCOYTRELAWNEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
check the record
Jan 22, 2019 -

Bob Johnson Chevrolet West responded

Please feel free to call and relay your experience to our service manager so we can make sure that you are taken care of.

December 27, 2018

Great service and service rep very helpful. Had routine service on vehicle. The experience was perfect. Very satisfied with the entire experience at the dealership. Will go back for service in t More

by cpower0346
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Heather, Service writer.
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