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Bob Johnson Chevrolet West - Service Center
Spencerport, NY
80 Reviews
80 Reviews of Bob Johnson Chevrolet West - Service Center
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January 11, 2019
Somewhat disappointed I didn't like that I may be losing my complementary oil changes because the dealership has changed name. I still have two more complimentary rotation I didn't like that I may be losing my complementary oil changes because the dealership has changed name. I still have two more complimentary rotation and oil changes but was told that they may not honor them. More
by kenstigger
Verified CustomerEmployees Worked With
Matthew Brown
January 11, 2019
Satellite Radio Issue I called to schedule an appointment to have my satellite radio looked at at 4pm. They said bring it in at 6:15pm. I was out at 7pm. Just awesome... I called to schedule an appointment to have my satellite radio looked at at 4pm. They said bring it in at 6:15pm. I was out at 7pm. Just awesome... More
by usaheim
Employees Worked With
CINDY LADD
January 09, 2019
Awful people didn’t know what they were doing I waited 45 min to get my truck back Poor attitude Paperwork wasn’t done i called at 11 am yesterday afte people didn’t know what they were doing I waited 45 min to get my truck back Poor attitude Paperwork wasn’t done i called at 11 am yesterday after waiting a week to get my truck back, after being on hold with 4 different people they said I could come get it before midnight. I came down around 5 and there was one person working. The lady I spoke to was clearly overwhelmed and un professional. She didn’t know how to put the loaner car back in the system and couldn’t find my paperwork... I had to wake 45 min to get my truck back, no paperwork, and they were rushing me out the door after they found my keys. Everything about my visit was completely un acceptable and Iv never had such a bad expierence at this service center. More
by buckalaw1
Employees Worked With
Donna- cashier
January 05, 2019
Excellent customer service and technical knowledge Very friendly, courtious,and professional service. Cindy Ladd treats everyone's car as if it was her own. Steve Elliot is an excellent mechanic.I alwa Very friendly, courtious,and professional service. Cindy Ladd treats everyone's car as if it was her own. Steve Elliot is an excellent mechanic.I always enjoy my experience there, and would highly recommend them to anyone! More
by Andy D.
Employees Worked With
Cindy Ladd and Steve Elliot
January 04, 2019
Great service I was able to get an appointment the same day I called and the service was outstanding. Kevin explained everything I. Detail in the beginning and at t I was able to get an appointment the same day I called and the service was outstanding. Kevin explained everything I. Detail in the beginning and at the end More
by deborah_lopa
Employees Worked With
Kevin
January 01, 2019
Always a pressure free environment. Professional and courteous. Keeps you updated on any concerns or changes. Always a pleasure having service done at the facility. Awesome service at i Professional and courteous. Keeps you updated on any concerns or changes. Always a pleasure having service done at the facility. Awesome service at its best..... More
by k9casis
Employees Worked With
Not sure the name of the service consultant ., Mike Dorsett, Travis Gillespie
December 31, 2018
Cindy always takes care of me when I come in Never any issues when I come in for service it I love the fact I always taken care of when I come and I love the fact that Monday threw youbguys are o Never any issues when I come in for service it I love the fact I always taken care of when I come and I love the fact that Monday threw youbguys are open till midnight it’s plus for me More
by terry.daniels41
Employees Worked With
Matthew Brown
December 28, 2018
Service Had to have Oil change, Tire rotation, NYS Inspection. Very satisfied with Ms. Ladd and Cashier. Awesome folks. Always courteous and friendly. Had to have Oil change, Tire rotation, NYS Inspection. Very satisfied with Ms. Ladd and Cashier. Awesome folks. Always courteous and friendly. Service on my vehicle was completed very timely More
by Rich
Employees Worked With
Ms. Ladd and Cashier
December 27, 2018
Matter of Fact!! Not a good expereince with repairs being made. I'm a single mother with a few kids. I can not be without a vehicle EVER. Not a good expereince with repairs being made. I'm a single mother with a few kids. I can not be without a vehicle EVER. More
by MCCOYTRELAWNEY
Employees Worked With
check the record
December 27, 2018
Great service and service rep very helpful. Had routine service on vehicle. The experience was perfect. Very satisfied with the entire experience at the dealership. Will go back for service in t Had routine service on vehicle. The experience was perfect. Very satisfied with the entire experience at the dealership. Will go back for service in the future, More
by cpower0346
Employees Worked With
Heather, Service writer.
