Bob Johnson Chevrolet West - Service Center

Not impressed with my service experience in Spencerport. Dropped car off for an oil change and inspection. 4 hours later, it's not done. The service writer, Brandon, gave me attitude why I was there and ask Dropped car off for an oil change and inspection. 4 hours later, it's not done. The service writer, Brandon, gave me attitude why I was there and asked me if I had gotten a call/text that it was done? It is so hard to find good help these days! I'll do my own service from now on. More

I purchased a pre-certified 2021 Trail Boss from them. About 8,000 miles after I purchased it, I noticed both front tires were worn bald on the inside. They claim that before you buy the vehicle, they go About 8,000 miles after I purchased it, I noticed both front tires were worn bald on the inside. They claim that before you buy the vehicle, they go over the entire vehicle including alignment but there’s no possible way that this truck was aligned correctly when you see the damage done to what were new tires upon the purchase. They showed me a paper that said the vehicle was aligned (I mean, if it’s written down, it must be true!🤷🏻‍♂️) and then refused to replace the tires or admit that they were obviously at fault. I see many reviews written for them right after a purchase but almost none that back up their service promises because once you drive away they write you off. More

Excellent service! Had these guys install a set of tires and do an alignment for my Volkswagen GTI. Pricing was great, and they kept me posted throughout my service appo Had these guys install a set of tires and do an alignment for my Volkswagen GTI. Pricing was great, and they kept me posted throughout my service appointment of what was going on. My first dealer service experience, and it was fantastic. More

made an appointment for a simple oil change, took forever took 2.5 hours for a simple oil change WITH an appointment. they were apologetic but it was a waste of time on a day off took 2.5 hours for a simple oil change WITH an appointment. they were apologetic but it was a waste of time on a day off More

Great service , friendly staff with a very clean and organized facility. Listened to my needs and executed till I was completely satisfied. Highly would recommend. , friendly staff with a very clean and organized facility. Listened to my needs and executed till I was completely satisfied. Highly would recommend. More

Customer Service Cindy is the reason I come back....She is the best customer service person you have. I've had a couple bad phone conversations with other people in yo Cindy is the reason I come back....She is the best customer service person you have. I've had a couple bad phone conversations with other people in your organization and I always call back and talk with Cindy. More

Not Satisfied I paid $600 for them to fix what ever was wrong to make my check engine light go off and to this day its still on. I paid $600 for them to fix what ever was wrong to make my check engine light go off and to this day its still on. More

Expensive but awesome Before you get the wrong idea, I had a lot of work done. The truck had 96000 miles and was still on the original brakes. It needed a full brake job an Before you get the wrong idea, I had a lot of work done. The truck had 96000 miles and was still on the original brakes. It needed a full brake job and I wanted original GM parts. Also did the overdue transmission service, alignment and an oil change. Now it drives like a new truck again. Shuttle service and they called when it was done. More

Fast turn around Cindy is fantastic. I called at 3:00 with brake problems and she booked an appt for that night based on my schedule. I got there at 8:30 and it wa Cindy is fantastic. I called at 3:00 with brake problems and she booked an appt for that night based on my schedule. I got there at 8:30 and it was diagnosed by Steve and repaired and I was home before 10:00. I can not say enough good things about both of them. They are truly the reason I continue to come for my service. I hope they are appreciated as I would hate to loss either one of them. More

Tires NOT rotated-Again! Went in for an oil change and tire rotation! Tires were never rotated and this is the 3rd time it has happened!! I was taken care of after, but still Went in for an oil change and tire rotation! Tires were never rotated and this is the 3rd time it has happened!! I was taken care of after, but still I paid for a service that was NOT done initially!! More