Bob Johnson Buick GMC - Service Center

Customer service is an F-! I have been going here for years and it has steadily gone downhill. I have had my last visit and service with this company. Bob Johnson Buick GMC in I have been going here for years and it has steadily gone downhill. I have had my last visit and service with this company. Bob Johnson Buick GMC in Greece, NY (Rochester) is awful. More

I just want to say 10 stars. ..10 stars.... 10 stars...period! I had a situation with my car in which been to a shop, and another gmc dealership. I was told the wrong diagnostic f ..10 stars.... 10 stars...period! I had a situation with my car in which been to a shop, and another gmc dealership. I was told the wrong diagnostic from this previous gmc buick dealership to fix a brake pedal issue. I called up to buick gmc in greece and spoke to service manager Greg. He was so Wonderful. He was understanding of my situation and was really willing to help me as much as he can to resolve my issue with my car. He then link me with service advisor Joe Coon. Joe was also so wonderful. Joe was also understanding and felt confident that he would resolve my issue. He kept me updated every step of the way while my car was being worked on. He had one of his senior high quality techs to work on my car. I wish i knew his name because he did a great job on my car also.My car was fixed correctly with the correct diagnostic. This dealership took action when I called and I appreciate that so much. This dealership will be the ONLY dealership I'll be taking my car to. I recommend this greece GMC buick dealership to God if he needed his car fixed. 10 stars!!! Take you car here. God bless. Thanks. Jennifer More