Bob Johnson Buick GMC South - Service Center

Friendly staff, top notch body work, very professional! My Kia Sorento sustained body damage first on the driver side and then within the same month, on the passenger door. Patrick made arrangements with tw My Kia Sorento sustained body damage first on the driver side and then within the same month, on the passenger door. Patrick made arrangements with two different insurance companies to cover the damage and make the two different accident repairs in one visit. They also arranged for my meeting with the insurance agents representing the responsible insured party. The repairs were done in less time than anticipated and the work was excellent. Patrick also arranged for a rental car to be there at the body shop the day I dropped off my car for repair and I returned the rental car right there at the body shop after the repair was complete. Patrick made the whole process simple and worry free for me. The only disappointment I had was when the job was done, I was a little sad it was over because the Patrick staff was so friendly and fun to work with. I will hope for no more body damage, but if it happens, I know where to go. I highly recommend Patrick Collision repair. More

Beyond Happy! Mario is fabulous and helped me out so much! He was able to save me hundreds of dollars! He helped me transfer the car seats from my Acadia to the r Mario is fabulous and helped me out so much! He was able to save me hundreds of dollars! He helped me transfer the car seats from my Acadia to the rental so I could keep an eye on my almost 2 year old daughter and then he watched her so I could install her car seat without fearing that she would run off and get hurt! They even washed my car! More

Service's on my 2007 Chevy Cobalt. 5 star plus for Mario again. Had problems with my 07 cobalt again. This time it was a bad shaking sterring problem when i reached 55 mph and above. Ca 5 star plus for Mario again. Had problems with my 07 cobalt again. This time it was a bad shaking sterring problem when i reached 55 mph and above. Called Mario and he told me to bring it right in. He had it checked out and found out it was bent rims on the front. He knew i only had 2 hours to be there because i am a bus driver and i had to do another run in 2 hours. He got it fixed in no time. I was really glad he fixed it so fast because in 2 days it was Memorial day weekend. He took it out himself to make sure the problem was fixed. A time before that Mario asked the mechanic, Dan Wright if he could prolong his lunch so he could get my car fixed in the 2 hour time frame that i had and Dan did. how many other dealers and mechanic's would do that for you. Only at Patrick.. Mario is very professional, friendly, courteous , respectful and always has a smile on his face. He's GREAT! before you leave Patrick Mario makes sure your vehicle is fixed right and that you don't have to worry about coming back because the problem wasn't fixed right the first time. I have been a very satisfied customer with Patrick for over 12 years. This is the best place to take your car to get it repaired. I have also sent my family and friends at Patrick for service and sales. Mario always comes out and lets you know what's going on with your vehicle and what the problem is with it and also lets you know about how much longer it's going to be before it's done. I like that very much. I will only take my car to Patrick and Mario. Thank you Mario and Patrick for keeping me safe on the road.. Respectfully yours, Candy B. More

Excellent service My car was in an accident and was repaired quickly. i was informed of the progress of the repair often and I was provided a rental with no hassles. A My car was in an accident and was repaired quickly. i was informed of the progress of the repair often and I was provided a rental with no hassles. An excellent experience. More

The staff at Pactrick definitely understands the meaning of true customer service and that does show from top level management all the way down. They really do care and take the time to make satisfied cust of true customer service and that does show from top level management all the way down. They really do care and take the time to make satisfied customers! More

It was a nice and easy experience. Rachel was very helpful, knowledgeable and a pleasure to work with. I had no worries, everything was completed in a timely manner, and the job looks great. Thanks helpful, knowledgeable and a pleasure to work with. I had no worries, everything was completed in a timely manner, and the job looks great. Thanks More

I came in for an oil, lube and filter service. I also explained to Jeff that I was getting a false air pressure reading on my left front tire. He said don't worry about we'll take care of it for you, whi explained to Jeff that I was getting a false air pressure reading on my left front tire. He said don't worry about we'll take care of it for you, while we are doing the normal service. Sure enough when he came back, he said that he had all of the wheels re-calibrated and now giving correct reading. I'd like to thank Jeff for putting me at ease right away and I was out in a very short time. More

I brought my 2012 GMC Terrain in to the service center for a simple NYS Inspection. While waiting for the service, Mario came over and said that the mechanic noticed that the engine started very sluggish for a simple NYS Inspection. While waiting for the service, Mario came over and said that the mechanic noticed that the engine started very sluggishly and they wanted to check out the battery. Sure enough, my battery was very weak at 24,599 miles and they replaced it under 100% warranty. Had they not picked this up as a problem, or ignored it, I may have been stranded somewhere unable to start the car. Wow! What service! They really care about their customers, and Mario is a great, caring, and friendly service representative. Bob Czarnecki (585) 533-1544 More

I had a very good customer service experience when I took my vehicle in to Patrick to be service via an insurance claim. Rachel was very professional, very friendly and kept me up to date on the progress. my vehicle in to Patrick to be service via an insurance claim. Rachel was very professional, very friendly and kept me up to date on the progress. She smiled and when she talked to me gave me her undivided attention. More

Steve was very polite and courteous. He waited on me quickly and notified me when the work was complete. I had an oil change, wheel rotation and NYS inspection done. All these were complete in an hour. quickly and notified me when the work was complete. I had an oil change, wheel rotation and NYS inspection done. All these were complete in an hour. They made me comfortable while waiting by providing newspapers, a TV, coffee and donuts. The only suggestion I have is that they don't currently put a oil reminder sticker on the windshield. They suggest you use the oil life reminder in the car's system. Steve did give me a sticker after I asked. As usual I was completely satisfied with Patrick's service. More