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Bob Johnson Buick GMC South - Service Center

Henrietta, NY

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199 Reviews

199 Reviews of Bob Johnson Buick GMC South - Service Center

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May 07, 2015

Great Service Department Service personnel are always professional, helpful, knowledgeable, and friendly. The service work is done on time and at the price that they quote. More

by josir1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
The service technician(s) that worked on the vehicle, Mario Maimone
May 07, 2015 -

Bob Johnson Buick GMC South responded

Thank you so much for your loyalty and very kind words along with the 5 star review. Your comments are exactly what we train so its great to read that you noticed. I'll forward this on to Mario and the entire team...they'll truly appreciate & love it. Mark Pennella VP Patrick Buick GMC

April 03, 2015

Great service department Thei visit the service associate was Mario. He had everything ready for my visit, rental and paperwork ready for my arrival to get me in and out as qi More

by rohalia5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Dahlin, Mario Maimone, Jeff Palm
Apr 03, 2015 -

Bob Johnson Buick GMC South responded

Thank you very much for your kind words and continued business plus the 5 star review. The entire service team have been together for numerous years and work along side each other extremely well so it's great to read that you noticed. Thanks again and I'll forwrad this on to them. They'll truly appreciate and love it! Mark Pennella VP Patrick Buick GMC

March 11, 2015

Best dealership I ever worked with Service is the number one reason people return as customers. Every time I call, visit or have my car serviced, I am greeted in a friendly manor, serv More

by rwfordon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Dahlin, Rick Triest, Jackie Little, Mark Houser, Gary Johnson
Mar 11, 2015 -

Bob Johnson Buick GMC South responded

Thank you very much for your business along with the 5 star review and kind words. We truly try extremely hard to look for ways to outperform our competition.......usually it's merely being trained at a much higher level with consistency thruout the year. We target 300% of what is recommended by General Motors. I'm pleased to read that you noticed. Thanks again and I'll forward this on to the entire team as they'll appreciate the feedback. Mark Pennella VP Patrick Buick GMC

March 02, 2015

Compassionate and reassuring care Kudos to John Tarplee and Jeff Dahlin of the service department. Had a possible issue with my car late on a Friday and they willingly stayed to assess More

by Shelley
Customer Service
Recommend Dealer
Yes
Employees Worked With
John Tarplee, Jeff Dahlin
Mar 03, 2015 -

Bob Johnson Buick GMC South responded

Thank you very much for the opportunity to service and give you advise on your car. I'm very pleased to read that we took the time to assess the issue. Thank you for the 5 star review and I'll foward this on to the entire team as they will truly appreciate it. Mark Pennella VP Patrick Buick GMC

January 12, 2015

the greatest Every time. I come in for service then out do themself with fast service and be friendly and help you went my truck broken down. Dennis Beaumont More

by beaufire
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mario Maimone
Jan 12, 2015 -

Bob Johnson Buick GMC South responded

Thank you very much for your business, kind words and this 5 star review. I'll forward this on to the entire service team. These are the items we train thurout the year, so it's great to read that you noticed. They'll love it. Mark Pennella VP Patrick Buick GMC

October 31, 2014

Collision Repair on 2012 Rogue - Great Job Deer accident. Patrick Collision Service was friendly and efficient. Best experience in collision repair of the few I've had over the years with veh More

by tim cutler
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Wagner, Charles Cardot, Mark Spak, Tim Fien
Nov 03, 2014 -

Bob Johnson Buick GMC South responded

Thank you very much for your business and the nice kind words along with the 5 star review. I'm pleased to read that all went well in a timely manner. I'll pass this on to the team. They'll love it. Thanks again. Mark Pennella VP Patrick Buick GMC

September 09, 2014

Being a Customer I feel like a customer at this dealership, not a number, not a buyer but a customer who deserves and gets professional and courteous treatment. More

by jimvonb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Dahlin, Jeff Palm
Sep 09, 2014 -

Bob Johnson Buick GMC South responded

Thank you so much for your kind inspiring words. We actually use those terms in our weekly training sessions, so it's great to see that you felt that way. Thanks for your business along with the 5 star review. We truly appreciate it. I'll forward this on. Mark Pennella VP Patrick Buick GMC

August 26, 2014

Great Service Experience! So impressed with your service department. First, they fit our appointment in with short notice. And Steve took the time to explain the best options t More

by jpalvino
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Gordon
Aug 26, 2014 -

Bob Johnson Buick GMC South responded

Wow! Thank you so much for the glowing review and your business. Were known for being a very clean shop, so I'm pleased to read that you noticed. We truly appreciate it. I'll pass this on. Mark Pennella VP Patrick Buick GMC

August 06, 2014

Collision work Excellent service & quality workmanship. Our car was backed into while we were in a store. Patrick's help us through the rental process & a quality More

by dmdiraddo
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mark Spak
Aug 07, 2014 -

Bob Johnson Buick GMC South responded

Thank you very much for your comments along with the 5 star review. It's much appreciated. I'll pass this on. Mark Pennella VP Patrick Buick GMC

July 07, 2014

Excellant service very friendly and knowledgable staff Had oil changed, 27 point inspection , tires rotated and a NY state inspection. Was easy to make an appointment and was greeted immediately upon arriv More

by JQuadd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Pennella, John Tarplee, Jeff Palm
Jul 07, 2014 -

Bob Johnson Buick GMC South responded

Thank you very much for your continued loyalty along with the 5 star review. We truly appreciate your business. It's great to read that we've taken good care of you and your vehicles over the years. I'll forward this on. Thanks again. Mark Pennela VP Patrick Buick GMC

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