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Bob Johnson Buick GMC South - Service Center

Henrietta, NY

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199 Reviews

199 Reviews of Bob Johnson Buick GMC South - Service Center

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November 24, 2011

Work was done promptly and completely. It could have been done in one visit, but I chose to have it done in two visits which was more convenient for me. More

by jwsldc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave in Service Dept, John Tarplee, Jerry Kehoe
Nov 28, 2011 -

Bob Johnson Buick GMC South responded

Thanks for the great review! I'm glad Dave was flexible to meet your schedule. Were also thankful for your business. Mark Pennella VP

November 22, 2011

This dealership has the finest service department I've ever dealt with. You can get a good deal purchasing a vehicle almost anywhere,but it's the service afterwards that counts. More

by garyno1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Kehoe,Mario,Steve, Jerry Kehoe, Steve Gordon, Mario Maimone
Nov 22, 2011 -

Bob Johnson Buick GMC South responded

Thank you very much for the kind words and the great review. All 3 of the employees that you mentioned have been with us for a combined 47 plus years! Their experience is unmatched. I'm glad their taking real good care of you. Thanks again! Mark Pennella VP

November 18, 2011

The work was done as promised and I was updated on the progress of the service. I given a replacement vehicle to drive while mine was being repaired. More

by rohalia5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
dave san......., John Tarplee, Jerry Kehoe
Nov 18, 2011 -

Bob Johnson Buick GMC South responded

Thank you for the review. I'm glad we performed as promised and you were treated properly. Thank you for the business. Mark Pennella VP

November 17, 2011

Went in for 1st oil change, told David some people had told me my headlights were of different brightness, they checked and ended up changing them, but 1st David called me in and said it would take longer More

by ronse
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Sanza, John Tarplee, Jerry Kehoe
Nov 17, 2011 -

Bob Johnson Buick GMC South responded

Thank you for the review! I'm glad David was able to help you with your 1st oil change along with addressing the headlamp issue in a timely manner. Thank you for you business! We appreciate it. Mark Pennella VP

November 17, 2011

Just leased our new car and took it in for first routine service. Service dept. is top of the line and so was the employee who helped me, Mario! More

by bgreenstein
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mario, Mario Maimone
Nov 17, 2011 -

Bob Johnson Buick GMC South responded

Thank you so much for the stellar review along with your new lease! We expend a lot of time training 'real life' customer service and what it really takes to stand out. I'm very pleased to here that we achieved that with you. Thanks again! Mark Pennella VP

November 16, 2011

Mario took care of my problem and made sure my truck was fixed and also cleaned my wheels which were all pitted from brake dust that wouldn't come off. I was thinking of new wheels because of their conditio More

by hworden26
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mario, Mario Maimone
Nov 17, 2011 -

Bob Johnson Buick GMC South responded

Thank you for the review! Mario has always found a way to do the extra little things that most consumers would never know. He's one of those guys that performs just as good if not better 'behind the scenes'. He's a wonderful employee! Thank you for your business. Mark Pennella VP

November 06, 2011

I picked Patrick body shop to make repairs on my 2006 Dodge Ram,my first contact was the spotless service area followed by helpful polite employees, work was done before promised and truck looked new aga More

by Al Dean
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
did not get names, Scott O'Dell, Mark Spak
Nov 07, 2011 -

Bob Johnson Buick GMC South responded

Thank you for the great review. I'm pleased that you choose us to perform the repairs and that your happy with the outcome. Thanks again! Mark Pennella VP

November 05, 2011

Everything aspect was fantastic from start to finish. Service desk kept me up to date with the progress they were marking and called me the day before it was ready so that I could make plans to pick up m More

by dstafford
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark & Rachel, Mark Spak
Nov 09, 2011 -

Bob Johnson Buick GMC South responded

Thank you very much for the review. I'm glad to hear that Mark and Rachel took very good care of you along with the quality repairs performed on your vehicle. We consistantly train our employees to do exactly what you described. Thanks again! Mark Pennella VP

November 03, 2011

They have always treated my family good. Never had any problems with the cars when they serviced them. Anyways helpful when need questions answered. Thank you More

by sherry gifford
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
all of them, John Tarplee, Jerry Kehoe
Nov 03, 2011 -

Bob Johnson Buick GMC South responded

Thank you for the great review! I'm really pleased to hear that we've taken good care of you and your family. Thanks again and also for your loyal business. Mark Pennella VP

October 26, 2011

I have leased 7 new vehicles from Patricks and had them all serviced there. They have always been courteous and friendly to me and have always given me good estimates of the cost of service and the estima More

by LWBrown
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris, Steve and others, Steve Gordon
Oct 27, 2011 -

Bob Johnson Buick GMC South responded

I can't thank you enough for all of your business over the years! Your review is awesome! I'm very proud of our employees that have kept you happy and coming back. What a testiment. Your loyalty is to be commended. Thank you again! Mark Pennella VP

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