Bob Johnson Buick GMC South - Service Center
Henrietta, NY

199 Reviews of Bob Johnson Buick GMC South - Service Center
We have Patrick's service our vehicles because of the professionalism of their service department. They care about our vehicle and our safety. They are the best!!!!! professionalism of their service department. They care about our vehicle and our safety. They are the best!!!!! More
I was vey much pleased with Jeff and how he responded to my needs & he was very very helpful. He was very attentive to my needs and wea very friendly. my needs & he was very very helpful. He was very attentive to my needs and wea very friendly. More
I can get a good deal on a car almost anywhere. I can't get the outstanding service I've recieved anywhere else.I've been driving almost fifty-five years and Patrick's provides the best service I've ever r get the outstanding service I've recieved anywhere else.I've been driving almost fifty-five years and Patrick's provides the best service I've ever recieved. More
My Service Advisor, Jeffrey Palm, takes the time to understand all of my concerns over my car. He explains, so I can understand, exactly what needs to be done and the pricing before any service is perf understand all of my concerns over my car. He explains, so I can understand, exactly what needs to be done and the pricing before any service is performed. He keeps me informed as to my cars progress throughout my visit. He goes out of his way to make me feel comfortable. I trust him and his team, that the work performed on my car will be done correctly. Because of this, I would not think of bringing my car in for service at any other place! I would definately recommend this dealership for service. More
This is for two service visits. One I had a new catalytic converter put in and David worked real hard with the warranty company to cover it in full. He save me over $1000.00 that day. I felt like catalytic converter put in and David worked real hard with the warranty company to cover it in full. He save me over $1000.00 that day. I felt like I won the lottery. My more recent service was for the 60000 maintenance, oil change, and new windshield wipers. It was a rough morning for me that day and I dropped the car off before opening. I locked my purse and keys in the car and put my spare in the drop box. Steve was able to help me retrieve the keys out of the lock box before the store officially opened so that I could unlock my car to get my purse. I did get to work on time. I tell people at my work that Patrick Buick GMC is where I do service and I trust them. People are always friendly on the phone. They seem truly there to help you. The lady in the coffee area makes great breakfast sandwiches and coffee too. I don't see the mechanics but they are very respectful of my car and fix things the first time. Thank you! Barb Mihal More
The staff is wonderful, They are always friendly and cooperative. They offer free coffee and have free wi-fi or a shuttle service if required. cooperative. They offer free coffee and have free wi-fi or a shuttle service if required. More
Customer service person was very friendly and helpful. The job was completed quickly while we waited. I went there because they sent me a free oil change coupon but also had the tires rotated while there The job was completed quickly while we waited. I went there because they sent me a free oil change coupon but also had the tires rotated while there and cost was okay on that. It is a bit of a drive from my house so may only go when I receive coupons. More
Since my first visit for service, I have been impressed with the professionalism of Patrick's service staff. The 2010 GMC Canyon is probably my 10th vehicle that I have owned and I have never experienced t with the professionalism of Patrick's service staff. The 2010 GMC Canyon is probably my 10th vehicle that I have owned and I have never experienced the care and consideration as I have from the Patrick's staff. More
This dealer is always fast and fair. Great service dept. with wonderful employees. They get you in,listen to your issues, ask questions and go to work resolving your problem and then you are out the door with wonderful employees. They get you in,listen to your issues, ask questions and go to work resolving your problem and then you are out the door More
It is always a great experience when any service is done at Patrick. It can be very trying time and they make the experience RELAXED. The conveniences they offer whether your waiting or leaving are hands do at Patrick. It can be very trying time and they make the experience RELAXED. The conveniences they offer whether your waiting or leaving are hands down the best. Joe More