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Bob Johnson Buick GMC South - Service Center

Henrietta, NY

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199 Reviews

199 Reviews of Bob Johnson Buick GMC South - Service Center

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March 19, 2012

We have Patrick's service our vehicles because of the professionalism of their service department. They care about our vehicle and our safety. They are the best!!!!! More

by dcheasty
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Dahlin, Jeff Dahlin
Mar 19, 2012 -

Bob Johnson Buick GMC South responded

Thank you for the great review. I'm glad to hear that your happy with our service and Jeff Dahlin. Jeff has been with us for over 20 years and is extremely customer focused. Thanks again! Mark Pennella VP

March 12, 2012

I was vey much pleased with Jeff and how he responded to my needs & he was very very helpful. He was very attentive to my needs and wea very friendly. More

by ciaramaglia06
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff, Jeff Palm
Mar 12, 2012 -

Bob Johnson Buick GMC South responded

Thank you very much for your review. Jeff has been with us for several years and is part of our 'monthly creative meetings' designed to have a better experience here than any other Dealership. I'm glad to read that your happy! Thanks again. Mark Pennella VP

March 08, 2012

I can get a good deal on a car almost anywhere. I can't get the outstanding service I've recieved anywhere else.I've been driving almost fifty-five years and Patrick's provides the best service I've ever r More

by garyno1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve&Jerry, Jerry Kehoe, Steve Gordon
Mar 08, 2012 -

Bob Johnson Buick GMC South responded

Wow! Thanks so much for your testimonial review. Both Steve and Jerry have been with us for over a combined 45 years and have been extremly good at doing what we profess to all of our clients.........outstanding service! Thank you for your business. Mark Pennella VP

March 07, 2012

My Service Advisor, Jeffrey Palm, takes the time to understand all of my concerns over my car. He explains, so I can understand, exactly what needs to be done and the pricing before any service is perf More

by Cynthi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffrey Palm, Jeff Palm
Mar 07, 2012 -

Bob Johnson Buick GMC South responded

Thank you very much for the great review. The items you mention are exactly what we train on an ongoing basis. Jeff happens to be extremely good, and his belief is very similar to the Dealership views on how to treat our clients. When hiring, we look for this before we spend too much time with the potential employee. I'm glad you would recommend us! Thanks again. Mark Pennella VP

March 05, 2012

This is for two service visits. One I had a new catalytic converter put in and David worked real hard with the warranty company to cover it in full. He save me over $1000.00 that day. I felt like More

by bmihal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Gordon and David Sanza Jr, Steve Gordon
Mar 07, 2012 -

Bob Johnson Buick GMC South responded

Wow! Thanks for the awesome review and I'm really glad we were able to help you with your locked car. I'm especially happy to hear that your being treated well and informing your friends about us. Thank you very much.

February 29, 2012

The staff is wonderful, They are always friendly and cooperative. They offer free coffee and have free wi-fi or a shuttle service if required. More

by Kathie Zeigler
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve, Steve Gordon
Feb 29, 2012 -

Bob Johnson Buick GMC South responded

Thank you Kathie for the great review! Your kind words will be forwarded to everyone that was involved and more. Thanks again for the words of encouragement and your business. Mark Pennella VP

February 22, 2012

Customer service person was very friendly and helpful. The job was completed quickly while we waited. I went there because they sent me a free oil change coupon but also had the tires rotated while there More

by llconnolly
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
can't remember, John Tarplee, Jerry Kehoe, Jeff Dahlin, Steve Gordon, Mario Maimone, Jeff Palm
Feb 22, 2012 -

Bob Johnson Buick GMC South responded

Thank you for the review and for taking advantage of the coupon specials that we offer. We believe it's worth the ride especially if your enrolled in our Email VIP program which there is never a charge. This is a monthly email containing several coupons only valid for those who are siged up. I'm also glad you were happy with our employees and service which we feel is the most important factor when deciding where to have your vehicle serviced or even purchased. We excell in both catagories. Thanks again! Mark Pennella VP

February 20, 2012

Since my first visit for service, I have been impressed with the professionalism of Patrick's service staff. The 2010 GMC Canyon is probably my 10th vehicle that I have owned and I have never experienced t More

by richpalmer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff & Mario, Mario Maimone
Feb 20, 2012 -

Bob Johnson Buick GMC South responded

Thank you for the kind words and review. Both Mario and Jeff have been with us for a very long time and are part of our training sessions. I'm pleased to hear that both of them and our staff have made your visits memorable. Thanks again! Mark Pennella VP

February 15, 2012

This dealer is always fast and fair. Great service dept. with wonderful employees. They get you in,listen to your issues, ask questions and go to work resolving your problem and then you are out the door More

by amesmis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
don't remember, John Tarplee, Jerry Kehoe, Jeff Dahlin, Steve Gordon, Mario Maimone, Jeff Palm
Feb 15, 2012 -

Bob Johnson Buick GMC South responded

Thank you for your kind review. What your describing is one of the modules that we train thruout the store ('value our clients time as much as yours if not more'). They are reminded that were in a service business and this is exactly what people want and need today. I'm pleased to know that your very happy. Thanks again! Mark Pennella VP

February 13, 2012

It is always a great experience when any service is done at Patrick. It can be very trying time and they make the experience RELAXED. The conveniences they offer whether your waiting or leaving are hands do More

by JOE COSTA
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
STEVE, Steve Gordon
Feb 13, 2012 -

Bob Johnson Buick GMC South responded

Thanks Joe for your loyalty and continued use of our Service Center! Your comments are what we try for with everyone of our clients. Thanks again. Mark Pennella VP

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