Bob Johnson Buick GMC South - Service Center

I had scheduled service last Tuesday which went well (routine oil change and tire rotation). I asked Jeff (the one closest to the door), what he would buy in a year, if he wanted an SUV that Patrick off (routine oil change and tire rotation). I asked Jeff (the one closest to the door), what he would buy in a year, if he wanted an SUV that Patrick offered, because I love your service department and waiting area. He immediately recommended the GMC Terrain, which I will test drive the next time I have an appointment (and schedule an appointment later than my usual "first thing", so I can test drive). I have never thought about a car purchase a year ahead of time. I have driven a Jeep since 1995. Walking away from Jeep is not easy, but it seems that the local Jeep dealers do not have nice places to wait for service, which Patrick has. There is also much to be said for service people that I trust. After 7 years, I feel at home at Patrick. The next morning, I took a friend to the airport and when I got back up on 390, a truck immediately threw a stone on my windshield, creating a starburst. I headed straight to Patrick because I trust the guys at the desk, after 7 years of having my Jeep serviced there. When I walked in, Jeff said "What did I forget?". I said "Nothing, my windshield has just been hit by a stone.". He came right out and told me what to do (I had never had a stone hit my windshield). He told me to call my insurance company and tell them to use Genesee. Genesee was out at my house less than 24 hours later! Great advice by Jeff! He even offered space at Patrick if we needed it. We didn't need it given the good weather, but in the winter that might have been very useful. In the meantime, I was on e-mail with a local supplier of mine (who directed me to Patrick when Becker dropped Jeep, when I needed to purchase a new Jeep, because they got their Jeeps from Patrick) and we had quite an e-mail conversation. We both have had very positive "conversations" about Patrick and negative about other places we tried when Chrysler/Jeep dropped Patrick. Assuming my test drive of the Terrain goes well (which largely means that the driver's seat fits my back and the ride is not too truck-like), I will be sending a letter to you affirming this and a letter to Chrysler/Jeep telling them that they made a big mistake dropping you all. Just as an FYI - my first career was as a mechanical engineer, and I am the daughter of and cousin of automotive engineers from Detroit. I didn't go automotive, but it is in my blood. Barbara Eltinge More

Everyone i came in contact with at the dealership was extremely friendly and very helpful! I mostly dealt with Rachel and she was absolutely great! She made me feel comfortable and explained everything t extremely friendly and very helpful! I mostly dealt with Rachel and she was absolutely great! She made me feel comfortable and explained everything to me and also kept me updated with the status of my car. I would highly reccommend Patrick Pontiac to anyone and i would definitely go back if i ever need to in the future! More

Pat, the owner of Patrick Buick GMC, is a great man to work with! I bought a very reasonable new car three years ago and Pat made sure I was happy with it. Steve Gorden, in the Service Department, has t work with! I bought a very reasonable new car three years ago and Pat made sure I was happy with it. Steve Gorden, in the Service Department, has taken excellent care and never stears me wrong. Recently Mario filled in for Steve and was very professional. Vera and Jackie in the business office are great! I have a great car and it is well taken care of by the technicians. More

Another good job! I bought my car from Patrick 10 years ago and I have used the service department ever since. Mario is the best! He is friendly, explains everything that needs fixing and gets the job do ago and I have used the service department ever since. Mario is the best! He is friendly, explains everything that needs fixing and gets the job done right for me. The waiting area is clean and bright and everyone is so nice. I would recommend Patrick to anyone. Thanks for the years of service. More

I have had work done by the Patrick collision shop a few times now, and each time has been a great experience. The staff is great, extremely helpful, and the work done is top notch. Any body work I need in times now, and each time has been a great experience. The staff is great, extremely helpful, and the work done is top notch. Any body work I need in the future will be through Patrick! More

my experience at patrick has always been great.. mario is the best service center consultant you have. everytime i have a problem with my car he always tells me to bring it in immediately & they'll fix it. i the best service center consultant you have. everytime i have a problem with my car he always tells me to bring it in immediately & they'll fix it. i just recently had a big problem & he had me bring it in & got it fixed in no time. mario is very polite, courtious, friendly & very professional at what he does. i feel comfortable when i get my car back that it is fixed right & i won't be back in because they didn't fix it right the first time. i have sent family & friends to patrick because of the service i get. it's great. will continue to have my service done with patrick. would be crazy to go anywhere else. love that you have the shuttle bus also. mario always comes back to let you know what's going on & how much longer it should be before your car is done. i am a VERY satisfied customer! patrick is number 1. 5 stars for mario.. More

Service very friendly , call me by my first name, and helpful . I also like the food section. I always eat there while I wait for my car. Unlike some dealers there is plenty of room for customers wa helpful . I also like the food section. I always eat there while I wait for my car. Unlike some dealers there is plenty of room for customers waiting for there car. If it were not for the above reasons I would get my service at Doan's on the ridge (Doan's is very close to where I live.) More

I gave the above review based on the fact that on my visits to Patrick's, for service on my Enclave, everyone is always friendly, courteous, and helpful. Mario was no exception to my expectations. The visits to Patrick's, for service on my Enclave, everyone is always friendly, courteous, and helpful. Mario was no exception to my expectations. The service was completed on time and my vehicle was even washed (it was the one with the sparkle in the lot outside). Also, the price was right. Thanks for the great service. I will be back. More

The team at Patrick is always outstanding. With everthing being so Electronic these days it is nice to have such great customer service when I visit. They always explain things that they fell need everthing being so Electronic these days it is nice to have such great customer service when I visit. They always explain things that they fell need to be services right away and items that are passable but should be taken care of soon. They have Kept my Pontiac G6 running and looking great for 6 years now and I hope to keep it on the go for 6 more. More

I was reminded that my Acadia was three months over due for inspection. I gave the ok and the service was performed. This keep me from receiving a ticket . thanks. Ken Rizzo for inspection. I gave the ok and the service was performed. This keep me from receiving a ticket . thanks. Ken Rizzo More