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Bob Johnson Buick GMC South - Service Center

Henrietta, NY

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199 Reviews

199 Reviews of Bob Johnson Buick GMC South - Service Center

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January 11, 2013

This is a dealer you can trust. Service is done right the first time. 100% Confidence in Patrick. I have purchased three cars from Patrick so far and plan to do so in the future More

by Jerome Reger
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mario, Jeff, Gary, Mario Maimone
Jan 14, 2013 -

Bob Johnson Buick GMC South responded

Thank you very much for the review along with your loyal business! Your comments are exactly what we love to hear and the purchase of 3 vehicles says it all. Thanks again. Mark Pennella VP

December 27, 2012

I bought my vehicle used just a year ago from Patrick. I take my vehicle to Patrick to get serviced, not only for the convenience (because they have a friendly shuttle service) but also their work is of hig More

by Dvanscot
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
not sure, John Tarplee, Jerry Kehoe, Larry Albertelli
Dec 27, 2012 -

Bob Johnson Buick GMC South responded

Your review is fantastic! Thanks so much. I'm pleased to hear that your experience is what we train daily. The comment about high quality is exactly what we do and again I'm glad you felt that. Thanks again! Mark Pennella VP

December 23, 2012

Outstanding service and commitment! I meet with Rachel, her explanation of the process my car was going go through was so detailed I didn't need to ask any questions. What a great person to have on the sta More

by dwashburn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rachel Vanbortle
Dec 24, 2012 -

Bob Johnson Buick GMC South responded

What a great review! Thank you so much. Rachel along with Mark and our Collision Center Manager Scott have a true sense of what customer satisfaction really means and it appears that you felt that. I'm pleased that your very happy. Mark Pennella VP

December 21, 2012

In for a repair of my seat heaters, oil change and vehicle recall. Service was quick and the dealership gave me a loaner for the day. My seat heaters in my GMC Sierra have never worked better!!! This More

by Verve
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Pennella, Mark Houser, Jeff rey Palm, Jeff Palm
Dec 21, 2012 -

Bob Johnson Buick GMC South responded

Thank so very much for the awesome review/testimonial! I'm pleased to hear that we met and exceeded your expectations! We try extremely hard to offer the best sales and service experience anywhere. Thanks again! Mark Pennella VP

December 21, 2012

Outstanding service. Everything we were told was provided. Everyone was courteous and treated us in a professional manner. I am totally satified and would reccomend Patrick to everyone. More

by cmp506
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff in service, Jeff Palm
Dec 22, 2012 -

Bob Johnson Buick GMC South responded

Thank you for the great review! I'm glad that we did an outstanding job for you and that your impressed. This is exactly what we train our employees. Thanks again. Mark Pennella VP

November 29, 2012

The entire Service staff has been exceptional their friendliness, Knowledge, and quality of service is second to none ! It has been such a pleasure to have work done on my vehicles there! I have the ut More

by oscar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mario Maimone, Jeff Palm, Steve Gordon, John Tarplee, John Tarplee, Steve Gordon, Mario Maimone, Jeff Palm
Nov 29, 2012 -

Bob Johnson Buick GMC South responded

Thank you so much for the great review/testimonial! I'm glad and happy to hear that Mario, Jeff, Steve and our Service Manager John have taken really good care of you. These employees have over 40 years of history with us and are highly trained. Thanks again and we really appreciate your business. Mark Pennella VP

November 27, 2012

I've bought a total of 4 cars so far from Patrick's and will continue to buy more in the upcoming years. Great dealership and great employees. More

by Karen Simmons
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mario & Jerry Kehoe, Jerry Kehoe, Mario Maimone
Nov 28, 2012 -

Bob Johnson Buick GMC South responded

Wow! Thanks so much for the outstanding comment on your review. This is exactly what we love to hear. I'm gald Mario and Jerry have taken good care of you. Both of them have a combined 35+ years with us. Thanks again! Mark Pennella VP

November 05, 2012

That we have turned to Patrick for over 25 years and we have bought 3 cars from them is a strongest testament to the trust we have developed with them for our service, used car and new car needs. More

by joanne.vaughn1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Many, Tony Coleman, Larry Albertelli
Nov 05, 2012 -

Bob Johnson Buick GMC South responded

Thank you so much for the review/testimonial but most importantly....the loyal business you have provided to us. I'm pleased to hear that our employess keep you satisfied and coming back. Thanks again. Mark Pennella VP

October 21, 2012

The staff at Patricks are very customer oriented. They are professional and friendly. I went for an oil change and my tire pressure light came on on the way to the dealer. They checked my tires and found More

by asansone
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service department, John Tarplee, Jerry Kehoe, Jeff Dahlin, Steve Gordon, Mario Maimone, Jeff Palm
Oct 22, 2012 -

Bob Johnson Buick GMC South responded

Thanks for the great review! I'm glad the light came on before you arrived and we were able to resolve the tire issues during the same service visit. It also sounds like we treated you the way we train all of our employees. Thanks again!! Mark Pennella VP

October 04, 2012

I am always greeted quickly after driving in. The employees writing up the work to be done are always helpful. I usually wait for the work to be done, with often is less than estimated. More

by olivergl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
3, Jeff Dahlin, Steve Gordon, Mario Maimone, Jeff Palm
Oct 04, 2012 -

Bob Johnson Buick GMC South responded

Thank you for your business and the great review. I'm glad that our service team have always taken good care of you. Thanks again. Mark Pennella VP

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