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Bob Jass Chevrolet
Elburn, IL
72 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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72 Reviews of Bob Jass Chevrolet
September 30, 2024
We are very happy with the purchase of our 2025 Trailblazer. Joe Holland was our sales representative. He provided excellent customer service and ensured we had all the necessary information and th Trailblazer. Joe Holland was our sales representative. He provided excellent customer service and ensured we had all the necessary information and that everything was in place the day the vehicle arrived. More
by bethmiller540
Employees Worked With
Joe Holland
April 30, 2024
Erin Cinto and her team at Bob Jass do outstanding work! We really appreciate Erin's help and her dedication to quality service. Everyone at Bob Jass is great to work with and very professional. Awesome We really appreciate Erin's help and her dedication to quality service. Everyone at Bob Jass is great to work with and very professional. Awesome People doing Awesome work! Thank you, More
by cfugiel
Employees Worked With
Erin Cinto
December 07, 2023
Took my car in because there was a coolant leak - no problems with it overheating and we could have used it for many many more miles despite the leak. They reported to us that the car was fixed. They r problems with it overheating and we could have used it for many many more miles despite the leak. They reported to us that the car was fixed. They replaced the water pump and thermostat. Picked it up - drove it home after paying $1,400 which was higher than the quote to fix it. Next day drove it to work - it overheated. Called dealership and they told us to bring it back - did that. Waited 3 days to hear back from them. We had to initiate the calls - they couldn’t be bothered to let us know what was happening. . When we finally reached them, we were told the car needs $3200 of additional work caused by it overheating! They replaced the thermostat, but it’s our problem that it overheated!!!! Add insult to injury - they took no responsibility for the newly created problem, but offered to take it as a trade-in for $600. Even after knowing how frustrated we were and knowing the car was not in a drivable condition, they changed the oil and charged us for that. Now we have a car that can’t be driven, but it has clean oil. We will be towing the car from the dealership and then determine what our next steps will be after consulting an independent, reliable, honest repair shop. We used the dealership for repairs believing they were the best option for the vehicle. We now know the error of our ways and will no longer trust them to do any work on our vehicles. This was not the first negative experience, but it is definitely the worst! More
by Scammedoncruzerepair
Employees Worked With
Erin and Bob Horrell, Service Department. Steve Dobbs offered the $600 trade-in
September 21, 2023
The only place I will take my 2018 2500 HD is to you which is where I bought it from. The service I receive from Bob and Erin is exceptional!! Them two are the best and all of the staff is in the same b which is where I bought it from. The service I receive from Bob and Erin is exceptional!! Them two are the best and all of the staff is in the same boat. You all should be proud to have a service department with them too. Oh, let’s not forget about Mike who is in charge. And let’s not forget about the parts department. Top shelf. More
by danorland24
Employees Worked With
Bob, Erin and Mike
September 04, 2023
I always receive fantastic service from Bob Jass Chevrolet. They continue to be one of the best Service providers I’ve ever experienced. Thank you Bob and Erin for the “Top Shelf” customer int Chevrolet. They continue to be one of the best Service providers I’ve ever experienced. Thank you Bob and Erin for the “Top Shelf” customer interaction and Service More
by Jcollum1968
Employees Worked With
John Collum
July 24, 2023
My experience was great, they got me right in to get a door seal replaced. I waited in the clean waiting room and had coffee while they were replacing the seal. The technician did a great job, no air leak door seal replaced. I waited in the clean waiting room and had coffee while they were replacing the seal. The technician did a great job, no air leaks and good fit. Thanks Bob Jass. More
by jhawbaker54
Employees Worked With
Michael Frantzen, Michael Murray
