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Bob Howard Toyota

Oklahoma City, OK

4.5
665 Reviews

12929 North Kelley Ave

Oklahoma City, OK

73131

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Showing 665 reviews

July 19, 2025

Good customer service, Mark my Service Advisor was very helpful and attentive. Good experience with the appointment More

by jeromewhite
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark
Jul 21, 2025 -

Bob Howard Toyota responded

Hello, we're happy you found our staff Mark to be so supportive during your experience here at Bob Howard Toyota. We are always more than happy to assist you if anything else comes up. Take care!

July 18, 2025

Great place to buy a vehicle with Great customer service in a relaxed atmosphere with a great variety of cars & trucks! More

by redemed07
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brent
Jul 19, 2025 -

Bob Howard Toyota responded

Hello, thank you so much for the positive review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 17, 2025

Service tech was very energetic and positive. However I did not receive the service recommendations by email or text that I can find. More

by Colehinds
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Riley
July 15, 2025

It was a great experience. Our salesman was great very informative. The deal went down very smooth. Did what they said they would do More

by scottricky684
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Don Nelson, Fernando Gutierrez,Lisa,
Jul 16, 2025 -

Bob Howard Toyota responded

Hi, we are very happy to have provided you with such a positive experience! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

July 13, 2025

Tire and oil change took two hours and I was the third in line at 6:30 with an appointment. I’ve had repeated customer service issues in the past. I think I will go to post oak from now in More

by Glennmiller0508
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unk
Jul 15, 2025 -

Bob Howard Toyota responded

Glenn,   Thank you for bringing this to my attention. I would like to apologize for not meeting the expectations by respecting your time. I will use this as a teaching opportunity for my team to help better serve our customers going forward. Please reach out to me if you have any concerns and I will be happy to get you taken care of. Respectfully, Royce Vorel Service Director (405)936-8656 rvorel@Group1Auto.com

July 10, 2025

They are so RUDE but when I called the GM then everything started go good. But they need to treat their customers better. I ask for the number to the GM and George told me to look it up. More

by MS_CHELL26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Albert and George
Jul 11, 2025 -

Bob Howard Toyota responded

Thank you for your feedback and bringing this to our attention. We apologize for any inconvenience you experienced, and we will use your input to improve our customer service moving forward. Please feel free to contact us directly for any further assistance. Aaron London General Manager alondon@Group1Auto.com

July 10, 2025

Drop off and ride to work went fine; i did not get any response to afternoon text or subsequent return call about status or a ride back to dealership…booked my own uber More

by Missycramer67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Blake…he was great
Jul 13, 2025 -

Bob Howard Toyota responded

Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

July 08, 2025

The service was excellent; however, they were pretty short staffed so it took over 3 hours for an oil change. I had even scheduled the oil change and it still took that long. More

by jchaney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Preston
Jul 09, 2025 -

Bob Howard Toyota responded

Thank you for taking the time to leave us a review. We apologize for the wait time during your oil change. We will work on improving our staffing to ensure a quicker service in the future. We appreciate your business and hope to see you again soon.

July 05, 2025

Did first maintenance on new vehicle. Was pre purchased with the vehicle. Routine maintenance and car wash should be done. They did not wash truck even though it was discussed when I left More

by Tommy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony
Jul 10, 2025 -

Bob Howard Toyota responded

Thank you for bringing this to our attention. We apologize for any inconvenience caused by your recent experience. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Royce Vorel Service Manager rvorel@Group1Auto.com

July 04, 2025

Bob Howard service was professional, friendly, and fast! I was very impressed and my experience was very positive. Thanks More

by dickkerr100
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan ?
Jul 06, 2025 -

Bob Howard Toyota responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

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