Bob Hook Chevrolet

Very disappointed! I have purchased a dozen vehicles for my business and personal use, in addition to referring several friends to Bob Hook over the years. I have given I have purchased a dozen vehicles for my business and personal use, in addition to referring several friends to Bob Hook over the years. I have given them my business because I felt they were fair and appreciated my trade. However, my past two recent experiences with their Service Department has been disappointing and I do not plan to purchase from them again. The first issue was with an $80.00 invoice for patching a tire on a sales vehicle. When I questioned the charge I was told it was a mistake and it was corrected. The second (and last) was with one of the four new service vans I purchased in the past 18-months from Bob Hook was pulling to one side when braking. I took the van to BH's Service Department to have it checked. To my surprise, I was given an estimate for repair of $3,063.27. When I did not agree to letting them basically replace the vehicle's braking system I was giving a diagnostic invoice of $273.50 of which included a $80.50 charge for 'TIGHTING BATTERY CABLE". After 7 failed attempts of contacting management through my sales rep and leaving messages with their telephone operator I went to a local auto store to purchase $141.99 in parts and spent 2-hours replacing the front rotors and pads. The van is now fixed. My issue is simply this: I did not realize fairness ended with the purchase. I understand and expect any business to yield a profit for services rendered, however I do not agree that a service department should lead customers to believe parts need to replaced just to "beef up" the ticket. If I am not looking at this situation objectively I would not know, because no one from the management team is willing to respond to my multiple attempts at contacting them. As a business owner I do not write this review lightheartedly, but I am frustrated with their lack-of-response. Very, very disappointed. More

Quality Built In AS an owner of a 2014 Malibu purchased new. Have only good things about the quality of service at Bob Hooks. Majority of my encounters with service d AS an owner of a 2014 Malibu purchased new. Have only good things about the quality of service at Bob Hooks. Majority of my encounters with service departments have been great. And if there wasn't a good interaction i remind myself anyone can have a bad for a multitude of reasons. And maybe my perceptions were bad? Anywho all service work to the vehicle were honored. Got great service from the shuttle guys who kinda went out of there way to get me home while my vehicle was enturned. I had great reservations about buying American after owning a Maxima for 17 years! But my fears have been squashed by the good service I've received here. Am seriously considering this dealership for my next auto.....HTH's More

SERVICE SUCKS/ LEMON TRUCK Bought used Chevy work van in January 2016 had 70,000 miles on it. July 2016 engine needs replaced at 85,000 miles & the Rearend has gone bad. The sa Bought used Chevy work van in January 2016 had 70,000 miles on it. July 2016 engine needs replaced at 85,000 miles & the Rearend has gone bad. The salesman, Don Mills was unsympathetic. He offered to give me 1/2 of what I paid for it towards a brand new one. NOT HAPPENING!! Spoke to the sales manager, Willie he won't even return a phone call. Bob Hook should get rid of both of them. Tried to make a deal to purchase a new work truck & give them back the piece of crap they knew they sold me hoping to get some type of decent deal. No such luck. There are likely numerous recalls on this piece of crap we weren't made aware of either. DON'T SHOP @ BOB HOOK CHEVROLET or YOU WILL BE ON THE HOOK!!!!!! More

Hate being teamed up with him. My first time there, I had to get an oil change. I was there for 2-3 hours. The employee told me it has to take that long because of warranty reasons. My first time there, I had to get an oil change. I was there for 2-3 hours. The employee told me it has to take that long because of warranty reasons. Found out later that was a total lie. Time after that i went for a button on my steering wheel breaking off. The guy said he glued it back on and it's fine.. Thing is, my car was brand new, why are you going to glue on a broken piece? So I left there and on my way home, turned the wheel and the button popped back off. he just laid it on there. They then had to order a new piece because I complained. Everytime I visit and get teamed up with John it's just a hassle. Mainly because of how he speaks to me. One day I dropped my car off and several hours later was about to pick it up and he called me up speaking babyish saying he's so so sorry because they ordered the wrong part and need to keep my car another day. Gave me a rental car, but when I went back to drop it off. the rental car place wanted to charge me because John didn't tell them it was covered because it was their error. When that was settled (John didn't answer the phone, but the rental place took my word for it). They dropped me off at the dealership and John didn't speak a word to me. Then the other day I was there and like always he calls me by the wrong name. Which is my exs last name. I correct him every single time and he doesn't really apologize. Just looks at me with a blank stare and says they'll correct it. I am married to someone else, and have been for almost two years. I do not want to be called by my exs last name. I even asked for new wipers. He told me they'd be what would equal to $55. When mine were disposed of and the new ones installed. Came out to be $85. John was no where to be seen. I've been thinking about trading my car in and buying something newer, but I hate dealing with that service shop. More

Gorgeous, shiny, new 2016 Chevrolet Colorado Truck We had a very nice experience at Bob Hook Chevrolet on Bardstown Road. I found a truck I liked online, and I was communicating with Melissa via email We had a very nice experience at Bob Hook Chevrolet on Bardstown Road. I found a truck I liked online, and I was communicating with Melissa via email about the truck. At the dealership, our sales professional was William Dabney. He was very helpful all along the way. He was a great listener, and was very knowledgeable about the truck. It was an easy decision to make on purchasing this truck. The features it had were what we wanted, the online price was on point for us, and the folks at Bob Hook made the process pretty much seamless. EVERYONE at this dealership that we interacted with were so welcoming, helpful, professional, respectful, etc,. They have an awesome formula of doing business with their customers. If you are looking for a vehicle, be sure to visit Bob Hook Chevrolet on Bardstown Road. I'm glad we did! More

Worth driving for 4 hours. We drove for four hours to purchase our 2013 Tahoe and it was completely worth it. Kelly had everything ready to go we just had to test drive and sig We drove for four hours to purchase our 2013 Tahoe and it was completely worth it. Kelly had everything ready to go we just had to test drive and sign the papers. Kelly was very personable and made the car buying process so much less painful. More

Amazing experience! Faith was so patient and helpful when I was searching for cars! She listened to every detail in what I wanted for my car. I recommend her to everyone Faith was so patient and helpful when I was searching for cars! She listened to every detail in what I wanted for my car. I recommend her to everyone I know. More

Great customer service Faith was so polite and helpful! Wish there were more people like HER in all customer service departments! She made my overall experience 10x better o Faith was so polite and helpful! Wish there were more people like HER in all customer service departments! She made my overall experience 10x better on picking a car for my brother! I'll definitely specifically request her to help on a new car to purchase next time! More

Restored Faith in Dealerships, From Faith! I've spoken with Faith a few times, and she has a wonderful, welcoming personality! Definitely the best member of the call center staff! She guided me I've spoken with Faith a few times, and she has a wonderful, welcoming personality! Definitely the best member of the call center staff! She guided me through the car buying process with ease and made me feel comfortable and never like a burden. Faith provided a one of a kind experience and I will definitely be speaking with her again, with future concerns. More