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Bob Hook Chevrolet

Louisville, KY

4.9
1,512 Reviews
6 Decades, 3 Generations, 1 Tradition. Thank you for visiting our review page at DealerRater.com! We hope the feedback from our happy customers helps you choose an automotive partner. We know you have many choices in purchasing or servicing your vehicle, and we appreciate the opportunity to earn your business. For new, pre-owned and commercial vehicles, service, parts, and collision repair... Ask us about our Bob Hook Advantage. We give you more for your money than any other Chevy Dealer in Kentuckiana!
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4144 Bardstown Rd

Louisville, KY

40218

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Showing 1,512 reviews

November 30, 2016

Excellent Service The City of Douglass Hills public works truck needed major repairs. Ryan helped us get it back in record time. Since it was our only working vehicle, More

by Bonnie Jung
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Daring
November 29, 2016

Great customer service Overall experience was great. I didn't feel pressured at all to purchase (a lot of dealers team up on you). Derek was very helpful and knew all the in More

by Aprice413
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Dugger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Derek Carlton
November 29, 2016

Dangerous This service center tried to make too much extra money on my safety behalf. They left 3 bolts loose in purpose and told me I but needed a sway bar and More

by Not your friend
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jimmy Harris
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim in the Service dept , Ryan Daring
Dec 06, 2016 -

Bob Hook Chevrolet responded

Dear Sir...thank you for your feedback and I'd like to discuss this in more detail. To imply that we left your vehicle unsafe on purpose is simply untrue. When we make mistakes, we work hard to correct them, and I'd like to do that in this case as well.

November 22, 2016

New Truck TLC I purchased a new truck from Bob Hook back in August. I have had the truck in a few times for some exterior upgrades and a couple of minor maintenance More

by Chevy Trucks
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Daring
November 17, 2016

Comfortable like family Helpful friendly rated excellent John is always updating me regarding my vehicle and when I am there he's in constant contact Very strong e More

by Jack Morris
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Gahimer
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 16, 2016

Awesome Ryan is always a great help. He made me comfortable with bob hook Chevrolet the moment I arrived. I will always come back and get my car serviced or l More

by Stigall22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Daring
November 14, 2016

Ryan Daring Great Service Ryan Daring was a great rep. He returned all calls quickly, kept me updated on service. He was very nice and polite and a lot of help. I also like More

by tparrish01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Daring
November 12, 2016

Outstanding Service I could not have been more impressed with my experience at Bob Hook. My mom bought her car there last year and after that I knew that I want going to More

by Chad1277
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Max Minzenberger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cecelia Browning
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 10, 2016

Service Dept I needed to take my GMC Envoy in for a service light and oil change. As my regular service writer was not there I had talked to Ryan Daring on the p More

by HankB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Daring
November 09, 2016

Wonderful experience. Mike Sweets was great he kept us posted on a couple of used vans that they had coming in and he was a man of his word and stayed in constant communica More

by A Squared Mechanical
Recommend Dealer
Yes
Employees Worked With
Michael Sweets
5.0
This rating includes all reviews, with more weight given to recent reviews.
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