![](http://dealerrater.com/ncdn/u/2.20250127.944/Graphics/icons/close-x-orange.png)
Bob Hook Chevrolet
Louisville, KY
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:30 PM
Saturday 9:00 AM - 5:30 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 12:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:30 PM
Tuesday 8:00 AM - 5:30 PM
Wednesday 8:00 AM - 5:30 PM
Thursday 8:00 AM - 5:30 PM
Friday 8:00 AM - 5:30 PM
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,512 reviews
Excellent Service The City of Douglass Hills public works truck needed major repairs. Ryan helped us get it back in record time. Since it was our only working vehicle, The City of Douglass Hills public works truck needed major repairs. Ryan helped us get it back in record time. Since it was our only working vehicle, they knew the importance of our truck being fixed. We bought our vehicle here, and have had nothing but excellent service since. Thanks. More
Great customer service Overall experience was great. I didn't feel pressured at all to purchase (a lot of dealers team up on you). Derek was very helpful and knew all the in Overall experience was great. I didn't feel pressured at all to purchase (a lot of dealers team up on you). Derek was very helpful and knew all the information right off the top of his head. Definitely one of the best dealers I've dealt with. More
Dangerous This service center tried to make too much extra money on my safety behalf. They left 3 bolts loose in purpose and told me I but needed a sway bar and This service center tried to make too much extra money on my safety behalf. They left 3 bolts loose in purpose and told me I but needed a sway bar and control arm. Wanted to charge me over $800, I paid a guy that was honest, $40 to tighten the bills that could have caused me to have a fatal wreck that may have killed me and/or my family. I will not recommend this place. More
New Truck TLC I purchased a new truck from Bob Hook back in August. I have had the truck in a few times for some exterior upgrades and a couple of minor maintenance I purchased a new truck from Bob Hook back in August. I have had the truck in a few times for some exterior upgrades and a couple of minor maintenance issues that have come up. Ryan Daring has been my point of contact all along with setting up appointments and has been nothing short of fantastic! He always responds in short order to my messages and has made sure that things were right and that I was satisfied. I am new to the Bob Hook family, but so far they have not let me down in the sales or maintenance department. If you are in the market for a new GM car or truck these guys will not let you down! More
Comfortable like family Helpful friendly rated excellent John is always updating me regarding my vehicle and when I am there he's in constant contact Very strong e Helpful friendly rated excellent John is always updating me regarding my vehicle and when I am there he's in constant contact Very strong employ he represents the dealership as his own More
Awesome Ryan is always a great help. He made me comfortable with bob hook Chevrolet the moment I arrived. I will always come back and get my car serviced or l Ryan is always a great help. He made me comfortable with bob hook Chevrolet the moment I arrived. I will always come back and get my car serviced or look for a vehicle. This place will definitely take care of any problems you have. More
Ryan Daring Great Service Ryan Daring was a great rep. He returned all calls quickly, kept me updated on service. He was very nice and polite and a lot of help. I also like Ryan Daring was a great rep. He returned all calls quickly, kept me updated on service. He was very nice and polite and a lot of help. I also like that you all offer the Shuttle. I use it every time I need to leave my car. Car running great now. Thanks Ryan and Rep who worked on car. More
Outstanding Service I could not have been more impressed with my experience at Bob Hook. My mom bought her car there last year and after that I knew that I want going to I could not have been more impressed with my experience at Bob Hook. My mom bought her car there last year and after that I knew that I want going to get my next car there. I have no complaint once so ever. The price, trade in value, service, and staff could not be any better. Max Minzenberger could not have been a better sales representative. I think Bob Hook is very fortunate that have Max as an employee. He is awesome and he helped me with everything perfectly. I am 21 years old and every car that I buy the rest of my life will from Bob Hook Chevrolet. More
Service Dept I needed to take my GMC Envoy in for a service light and oil change. As my regular service writer was not there I had talked to Ryan Daring on the p I needed to take my GMC Envoy in for a service light and oil change. As my regular service writer was not there I had talked to Ryan Daring on the phone prior to going to the dealership. Upon going into the service dept, he greeted me and began to prepare the work order. He picked up on several items that I needed to have done in addition to the problem I was having. He explained why they should be done. As I needed to leave the vehicle, he kept me up to date with several phone calls. That kind of service is always appreciated. I picked my vehicle up this afternoon and he thanked me for my business. More
Wonderful experience. Mike Sweets was great he kept us posted on a couple of used vans that they had coming in and he was a man of his word and stayed in constant communica Mike Sweets was great he kept us posted on a couple of used vans that they had coming in and he was a man of his word and stayed in constant communication with us via phone and/ or text. I just can't say enough about him, professional, friendly, courteous. Jason Dugger took good care of us also finishing up paperwork. More