Bob Gillingham Ford

Service and buying Only complaint I had was loaner car was damaged.,dirty and non-accommodating to me. Overall good experience and would recommended this dealership to f Only complaint I had was loaner car was damaged.,dirty and non-accommodating to me. Overall good experience and would recommended this dealership to friends,family More

Great and Easy Buying Experience Mike Spencer did a great job helping me get the car I really wanted. Everyone their is very friendly and I was able to get a hold of Mike at anytime I Mike Spencer did a great job helping me get the car I really wanted. Everyone their is very friendly and I was able to get a hold of Mike at anytime I had a question throughout the process. Mike has helped my entire family find great cars and I highly recommend Bob Gillingham Ford! More

Great salesman Our salesman Pete specializes in Ford employee purchases, and did a terrific job. He helped greatly to define my needs and find a truck locally. Qui Our salesman Pete specializes in Ford employee purchases, and did a terrific job. He helped greatly to define my needs and find a truck locally. Quick, efficient, up front and helpful! More

So far, great experience Bought a very low mileage Mustang convertible from Dave. No haggle on the price means I needed top price on my trade in. They gave me $1k more than Ca Bought a very low mileage Mustang convertible from Dave. No haggle on the price means I needed top price on my trade in. They gave me $1k more than Carmax was offering. They also matched the price of the extended warranty I was looking to buy from an out of state Ford dealer known for the lowest price. They’re replacing a side mirror with cosmetic damage by the previous owner and have agreed to upgrade the mirror upon my request with me paying the difference in price. Overall, a great buying and post sale experience. Highly recommend!! More

Easiest Oli Changes Ever Everyone at Gillingham game from Bob to Joe to Amy, Scott, Will, Derrick and Jeff. Always attentive to any concerns and willing to spend time to go ov Everyone at Gillingham game from Bob to Joe to Amy, Scott, Will, Derrick and Jeff. Always attentive to any concerns and willing to spend time to go over vehicle reports and answer any questions and give recommendations at multiple price points so you know you’re getting a fair price. Great dealer with great management and more importantly, great employees. More

My experience with Bob Gillingham ford Very curtious and helpful staff answered all questions made a very personable and pleasant experience would highly recommend their dealership to every Very curtious and helpful staff answered all questions made a very personable and pleasant experience would highly recommend their dealership to everyone I've used other local dealers in past and wish I had purchased from Gillingham ford first More

Unprofessional, discourteous and unreliable I bought my Focus ST elsewhere and was looking for a good service center. Someone recommended the Gillingham Ford location on Brookpark Road. My expec I bought my Focus ST elsewhere and was looking for a good service center. Someone recommended the Gillingham Ford location on Brookpark Road. My expectations were admittedly high since I was recommended by a family member of the owner, but my experience was anything but. First the service liasion Luis mislabeled my vehicle as an automatic and then went on to give me documentation about the automatic transmission that Focus' use, and went further on to tell me that the issue I described was common on these transmissions and that Ford was aware. Turns out that this was all wrong. The car still doesn't run right (6 months later) and everytime I call Luis, he just tells me "Ford hasn't come back with anything" and I get the feeling they may never. Don't trust this dealership, their "service" department or the owner, as he and his son told me they would personally manage my issue, only to be pushed aside and left with no options while no one was managing my issue. I bought a brand new vehicle, was told there's nothing they can do and I am left holding the bag. For clarification all four cylinders are mis-firing though not bad enough to signal a CEL event and I've been forced to live with a vehicle that doesn't run right and for which I am paying an arm and a leg. More

New tires When I was pricing tires for my truck I checked all over. Ford price matches and if the price changes in 30 day you can get the differance. My Goodyea When I was pricing tires for my truck I checked all over. Ford price matches and if the price changes in 30 day you can get the differance. My Goodyear tires needed to be ordered, they had them the next day and I was able to get a appointment that day. The tires were mounted and the alignment was done in a little over and hour. The waiting room was nice and everyone there knowledgeable and friendly. More

Bought an Escape I wanted a quick buying experience and I didn’t want to be at the dealership forever. ken Miller, Rich Vargo and Matt Ellison made this happen I wanted a quick buying experience and I didn’t want to be at the dealership forever. ken Miller, Rich Vargo and Matt Ellison made this happen More

Great People They helped find the right car for me for the best price. I test drove every car I thought of purchasing and left happy. Everyone I dealt with was gre They helped find the right car for me for the best price. I test drove every car I thought of purchasing and left happy. Everyone I dealt with was great! More