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Bob Gillingham Ford

Parma, OH

4.6
264 Reviews

8383 Brookpark Rd

Parma, OH

44129

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Showing 264 reviews

July 22, 2014

Awesome service. They really got us what we needed. It was fast and easy.The car was used but has all the warranties of a new car! More

by jar118786
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Zudell
July 19, 2014

Finding My Fusion Although it took much longer than expected I was able to get the car I wanted and I'm happy I waited for the right car. When it was time to take deli More

by Mike Foster
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
George Bode, Matt Ellison
July 17, 2014

Ford Fusion I love gillingham! Rich and Pete helped me lease my 2014 Ford Fuison. They were quick and efficient and I absolutley love my new car! I would recommen More

by arvax92
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rich Vargo, Pete Galioto, Rich Vargo, Pete Galioto
July 17, 2014

new truck purchase mike spencer is the best. very professional and helpful and i would recommend him to my friends. i would do business with mike in the future. More

by krymomma
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Spencer
July 17, 2014

I took my car in for service I needed an oil change and check up before my family went on vacation. During the visit mike and nick found my battery to be low. I decided against ge More

by Runnerchick81
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick (service tech), Scott Acker, Mike Murad
July 16, 2014

Fantastic Find & Experience Rich Vargo found the perfect collector Mustang Cobra SVT for me. Rich had the Cobra detailed to perfection. I flew in the night before, closed the d More

by cobra04
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rich Vargo
June 27, 2014

A great car-buying experience Had a great car-buying experience with all of the folks I interacted with at Gillingham Ford, especially Mike and Matt. They took the time to figure More

by stavija
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Gillingham III, Matthew Moran, Ken Miller, Mike Spencer, Matt Ellison
March 27, 2014

Put miles on my car when it was supposed to be serviced I left my car to get the temperature display fixed. The gave me a loaner for 8 days. They put miles on my car and they just so happened to lose my p More

by Kenzie12
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mike
May 17, 2014 -

Bob Gillingham Ford responded

We’ve made every effort to see that this never happens and tried to provide the documentation in our defense. This customer has chosen to ignore our efforts and post this unfair review. As we appreciate all business and will do everything we can to serve your needs, what we don’t appreciate is them bashing us over their mistake. We have explained that this was a misunderstanding and an impossible claim (to put 3000 miles on their car in such a limited timeframe). This customer has been non responsive to us so please take this review with caution. We pride ourselves on family values, being a third generation single-point dealership we know the value of our customer’s word. Thank you, Customer Service Bob Gillingham Ford

December 02, 2013

They Are All Great PeopleTo Work With ! Very Knowledgeable About All The Different Options Available. Never Felt RusheD At All. And Love My Vehicle...Second One Purchased From Gillingham!! More

by jackiemoran
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
kenny , Ken Miller
April 26, 2010

The sales team is very knowledgeable about Cleveland Ford cars and trucks and very polite. They actually wanted to know what I expect from my car to help me make the right decision. I will definitely keep go More

by SarahCarter1987
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Fran
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