Bob Ferrando Ford

Prior to this visit I had the car in a couple of months earlier for the same issue. Although I told them it was the same problem I was required to bring it back in before they could put it on the schedule. earlier for the same issue. Although I told them it was the same problem I was required to bring it back in before they could put it on the schedule. It was the same problem and they needed to order parts but it would be covered under the warranty. I had the option of leaving the car or I could bring it back when the part came in. Since they had no rentals available I picked the car up. The part came in the day before the holiday (Thursday) and was told that it could not be fixed for me to take the car out of town on Sunday. So $400+ later for a car rental, I dropped the car off and asked that it be ready that coming Friday as I would needed it to go out of town again. I was not happy when the serviceman said they would see what they could do but others were ahead of me. I felt that I should have been put on the schedule knowing the part was due, I was already out the $400 and shouldn’t have to rent a car a second time. I asked to speak with the supervisor who apologized and assured me the car would be ready when I returned and it was! More

Understanding. Friendly. Efficient. Everyone at Bob Ferrando was very friendly and efficient. It is always a pleasure working with Shawn. We recommend Bob Ferrando Friendly. Efficient. Everyone at Bob Ferrando was very friendly and efficient. It is always a pleasure working with Shawn. We recommend Bob Ferrando to everyone. More

Shawn was great got myself and my son into two new vehicles. We appreciate his hard work! vehicles. We appreciate his hard work! More

We keep returning to buy our vehicles prices are negotiable. Salesman is friendly. Accountant mislead us and caused extra work for us. The after purchase extras are very nice!!! negotiable. Salesman is friendly. Accountant mislead us and caused extra work for us. The after purchase extras are very nice!!! More

On time work very good. Staff very friendly, price was reasonable. When asking questions know answer. Staff very friendly, price was reasonable. When asking questions know answer. More

The people at the service department are fabulous, we did have some issues with the lady that checks you out. She was very rude and unprofessional did have some issues with the lady that checks you out. She was very rude and unprofessional More

Very nice and everyone is very helpful and always on top of things than you of things than you More

Always GREAT service at Ferrando’s! !!! Never try to oversell me as a customer! I’ll be back! !!! Never try to oversell me as a customer! I’ll be back! More

Amazing. I would definitely recommend. Communication was open and clear. They were very helpful and did amazing work on my truck and answered all of my questi I would definitely recommend. Communication was open and clear. They were very helpful and did amazing work on my truck and answered all of my questions. Highly recommend. Arlen is awesome 😎 More

Arlen and the fellow members of his service team have consistently provided great service and a friendly atmosphere. consistently provided great service and a friendly atmosphere. More