Bob Chapman Ford - Service Center

Truck broke down on road trip This dealership is one of the best I've ever dealt with. Keaton, went above and beyond while I was stranded to insure that my truck would be fixed pro This dealership is one of the best I've ever dealt with. Keaton, went above and beyond while I was stranded to insure that my truck would be fixed properly and as quickly as possible so that my trip was not ruined. More

Bad I would not recommend Bought a f150 there and it had a vibration problem they would only check the balance of the tires which did not fix it now they say it's on my dime to Bought a f150 there and it had a vibration problem they would only check the balance of the tires which did not fix it now they say it's on my dime to figure it out More

Service I have always purchased my tires from this dealership as well as some other service work. They are the best priced for tires and I really enjoy coming I have always purchased my tires from this dealership as well as some other service work. They are the best priced for tires and I really enjoy coming into a smaller dealership where you personally known and not just a number on a service schedule. They have always advised me of other items that were ready for maintenance to keep my vehicle running at top shape. I just took my Honda civic in to get 2 new tires and everything is great. More

Worst service department I've ever been to! Bought my Ford at a different dealership. Went to Bob Chapman for recall service work, oil changes, and tire rotations. Asked if I could get a free Bought my Ford at a different dealership. Went to Bob Chapman for recall service work, oil changes, and tire rotations. Asked if I could get a free car wash after service was done. Female service gal told me I could drive the car into the washer myself. Once leaving the car wash, Bob Chapman himself was standing there asking what business I had washing my car in there because I had Ricart Ford tags on. I told him I had service done. He told me the car wash was only for paying customers. I told him I was a paying customer! He asked me why I bought my car from Ricart. I told him I found the car I wanted online and bought it there. He said he could of got me any car I wanted. He also said the service dept should of been the ones washing my car, not me. I told him to take that up with his staff since I was instructed to do it myself. I said if it was such a big deal, that he could give me his plates. So the next time I went there for work, not only did they put a plate on the rear (they took off my Ricart back plate and didn't give it back) AND front, but they also stuck a Bob Chapman Ford sticker ON MY PAINT WITHOUT PERMISSION. When I called to inquire about this, Jeff, the service man was very rude and said the detailer normally does that and Jeff didn't apologize. I told him I took the plates off & picked off the sticker. Jeff then cancelled my recall part order on his own. I am now back to Ricart Ford and will NEVER go back to Bob Chapman. They are shady & rude. More

Took a truck in for service with one problem and it when it was done it had a complete other problem. They were way overpriced, when I went picked up the truck the started was stripped out, someone had gri it was done it had a complete other problem. They were way overpriced, when I went picked up the truck the started was stripped out, someone had grinded it to the point that it wore the teeth off of the starter gear. The truck did not have this issue before I took it in, I just had the transmission replaced before I took it in and they verified there was nothing wrong with the starter or flywheel. When I brought it to their attention they said they could have never done it and would not reconcile the issue. I will never go back and do not recommend anyone to go back. More