Bob Chapman Ford

Don’t trust this dealership, Jason in the finance department when it comes to Don a refund of your money. He wants to play around and take his sweet time doing it and then they want to get kicked off department when it comes to Don a refund of your money. He wants to play around and take his sweet time doing it and then they want to get kicked off when you ask him where the refund money is a tell you not to call .Don’t trust this dealership Jason in the finance department when it comes to Don a refund of your money he wants to play around and take his sweet time doing it and then they want to get kicked off when you ask them where your refund money is and tell you not to call him no more I canceled the extended warranty on December 21 of 2023. He gust set on the paperwork. Until January 10 of 2024 then he sent it to the warranty company. The warranty company issued them a check for my refund on January 16. I called him today about it. He made a sarcastic comment. Don’t call me no more and hasn’t refunded my money yet of an a little over 2400 and 1 I still haven’t received it yet. Has it been sent to me or the bank and they were supposed to send it directly to my bank account like I said do not trust these people they like you left and right More

I wish I could give less than 1 star.I bought my truck I wish I could give less than 1 star. I bought my truck on July 9th. I couldn't test drive it because both batteries were dead. It only has 48000 m I wish I could give less than 1 star. I bought my truck on July 9th. I couldn't test drive it because both batteries were dead. It only has 48000 miles on it so after they replaced the batteries I figured it would be fine so I drove it off the lot. Over the next few weeks I noticed my brakes squealing so I made an appointment to get those checked out among some other lights that had came on (advance trak and ABS). My front tires were also wearing uneven so I wanted them to rotate and align those as well. I booked a service online. They called me and said they couldn't get me in for another week and a half. I said that was fine because I understand there is a lot of demand for services right now. I took it in on August 3rd. They had it for two days. Changed front brake pads and rotors. They said they aligned my tires but did not rotate them or fix the advance trak. They said nothing was wrong with the advance trak but the light came on every time I turned my truck on and wouldn't go away but I said whatever they know better than me. I didn't expect them to do it for free even though I had just bought it less than a month prior. On August 23rd I was on my way home from picking my son up from the babysitter. I smelled brakes and my front end was pulling to the right. I slowed down to about 35mph when my tire broke off behind the rotor (see photos). I skid to a stop. Waited for a tow and towed it back to the dealership. Next day I went in and made sure they had the keys since it was dropped off at 11pm. They said they had everything they needed and would let me know what needed replaced. I waited for two days and called on the 25th. They said they still hadn't looked at it and would hope to see it over the next few days. I told myself to exercise some patience and let them call me when they got the chance. I got a call from Bob Chapman on Monday August 30th saying they wouldn't be able to get to my truck until atleast OCTOBER. While I understand there is a high demand and a limited supply of skilled labor I don't understand how you can do that to someone that just bought a vehicle at your dealership not even 60 days prior. And to top it.off they were the last and only ones to take the tires off the vehicle and work on the brakes. The gentleman I spoke to told me he was calling me to let me know it might not be a bad idea to take it elsewhere since my truck is lifted and has many custom things on it. So now I've wasted another week without a vehicle (my job does require a truck) and it sounds like I will make my first three truck payments without being able to actually drive the thing. I will also have to pay for another tow if I can find someone that can work it before October More

Managed to find the truck I wanted with much more than I could’ve ever expected in a time with absolutely zero inventory in today’s market. Jason Beeney managed to start the processes before he went on vaca could’ve ever expected in a time with absolutely zero inventory in today’s market. Jason Beeney managed to start the processes before he went on vacation. He called multiple Times while on his vacation to make sure Chapman Ford was taking care of the deal and managed to get another sales person to finish up the sale. Outstanding customer service on HIS OWN TIME. Don Plumadore was the closing sales person making sure the price met my needs and that the vehicle was fueled and cleaned up. Great customer service start to finish especially for jumping into the sale halfway! Finishing up this buying experience was Jason Burris who not only made sure I had the best deal possible But this was the fastest buying process I’ve ever had in my life. He truly put the customer first, and I wouldn’t hesitate to send anyone there or make the hour and a half drive there myself for another vehicle in the future. 12/10 More

Got YELLED at on the phone. Blamed the parts that I had put on. They kept the paperwork that would explain all the work that was done. Attitude only changed when I told them that I had service coverage tha put on. They kept the paperwork that would explain all the work that was done. Attitude only changed when I told them that I had service coverage that I had gotten there when I bought the car from them. But car is fixed, so far. I left there feeling that they thought I was stupid, and the only opinion that was factual was theirs. More

Service dept. is not recommended. I have been getting the works maintenance done on my truck. There supposed to rotate the tires although the have never crossed the tires over just front to back. Also after works maintenance done on my truck. There supposed to rotate the tires although the have never crossed the tires over just front to back. Also after they okayed my battery it failed stranding my wife and kids. Battery looked so bad it was obvious they never looked at it and I would have had them replace it. I expected more from them and learned they can’t be trusted. More

Great place to trade. No B. S. Great, honest folks. Very knowledgeable. No pressure. Just down home folks. Don and Jason were very helpful. Good guys! knowledgeable. No pressure. Just down home folks. Don and Jason were very helpful. Good guys! More

Brought my truck in for an appt, asked them to check on a squeaky belt in addition to what I scheduled it for. They got all the work done in good time, but charged me $89.99 just to look at the belt! They squeaky belt in addition to what I scheduled it for. They got all the work done in good time, but charged me $89.99 just to look at the belt! They did not mention it would cost me when I asked for it, and to charge that much to just LOOK at a belt is unethical. This DOES NOT make me want to come back there for service again. More

Would have given no star if possible. Had service appointment last Wednesday and upon entering and checking in I overheard technician telling one of other service people that employee assigned to wor appointment last Wednesday and upon entering and checking in I overheard technician telling one of other service people that employee assigned to work on my vehicle was leaving for the day. I figured that someone else would install the part. Instead, after sitting in lounge for 15 minutes, I was told that my part didn't come in ! I was furious ! I rearranged my day and canceled appointments that I could have kept, to honor my commitment to appointment I made. Nobody could call me prior to my arrival and sitting in the lounge for 15 minutes ? I believe my part was there and they had scheduled everyone to perform other appointments. I would rather be told the truth, that they dropped the ball, than be lied to. They charge a certain shop rate for services. My time is worth something also ! Next time I will have my truck serviced elsewhere ! Integrity and honesty mean more to me than convenience of location being local !!! More

I remember when bob chapman dealership was in plain city My grand father was a friend of the family I recently moved back to plain city and needed service [brake light issue] on my company truck so I of co My grand father was a friend of the family I recently moved back to plain city and needed service [brake light issue] on my company truck so I of course went to Chapman ford I drove there and thought they could take a quick look at it Boy was I wrong the service shop had one car inside and several labors kinda working. So I went inside to the service dept and was greeted by 3 service people behind the desk 2 guys and a girl .What a rude group they treated me like I was interrupting there important conversation and told me they were to busy and I could make a appt. for the end of the month , I tried to explain my brake system problem they did not appear to have no concern for my saftey at all and what they didnt understand probable do to lack of proper training! Not only did I want to get my snow plow truck serviced before the first snow!!! but next year I am going to buy a new plow truck and love the new ford bronco,and was wanting to get on the bronco list to be one of the first in union county to have one next year.When I asked about seeing the bronco on the showroom floor they looked at me like I was stupid and replied they dont have one because they dont come out to next year,they didnt even offer to call a salesman to answer my questions ...So I left and went to coughlin chevy dealership and asked them if they could get me in to look at my ford truck brake system because of my safety concerns [note I had 3 seprate lights on along with alarms going off] They replied sure we will get you in for a check up in 5min. So it was a easy decision for me to make!!!! So in closing I must say i will make my two truck purchase from coughlin ford dealership in 2021!!!!!! joe chapman we have met several time at car shows and I used to have a lot of respect for your family business but it appears your dealership is not the same as when our grandfathers were friends...Thanks for nothing Best of luck Dave More

Recently acquired two ford vehicles. Took one in for service and tire repair at Bob Chapman Ford in Marysville Ohio. They forgot the tire repair, but offered to plug the tire. I can do that myself. I wa service and tire repair at Bob Chapman Ford in Marysville Ohio. They forgot the tire repair, but offered to plug the tire. I can do that myself. I wanted a patch repair. They really couldn’t answer certain questions regarding my warranty. I’ve made several attempts to contact them via email, but have yet to get a response. I try to shop local, but if they don’t want my business, I tried elsewhere. Sent an email to Mathews Ford in Marion, and received immediate response, followed by a friendly phone call, and immediately scheduled a maintenance service, and happy to help me with a purchase. That’s the type of service I’m searching for, and couldn’t find or receive from Bob Chapman Ford. More