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Bob Caldwell Chrysler Jeep Dodge Ram - Service Center

Columbus, OH

4.1
391 Reviews
Call Service Center (614) 888-2331

391 Reviews of Bob Caldwell Chrysler Jeep Dodge Ram - Service Center

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February 20, 2024

Good dealer. Everything was fine on my service appointment. The guy was so helpful and nice More

by Pierinamantilla30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisvet Rizo
Report | Print
Feb 28, 2024 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

New processes and people are making the difference. Highest customer service scores this month than we have seen in years. Thank you for applauding Lisvet's efforts and glad to hear you had a welcomed experience. -Justin Harmon (General Manager)

February 17, 2024

Cody is an amazing service tech Is helpful and takes great care of my vehicles when I bring them in and always makes sure to keep me informed on what is going on with them. More

by supplymamma32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody Mudd-Curtis
Report | Print
Feb 28, 2024 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

We appreciate the kind feedback and really helps understand what areas we need to focus on. Glad to hear the experience was a good one and thank you for choosing Bob Caldwell to have your vehicle serviced! -Justin Harmon (General Manager)

February 17, 2024

I was a walk-in to investigate a remote start fault message. I also wanted an alignment at some point, and they were able to work it in on the spot. Very accommodating. More

by 135
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Montgomery, Cody Mudd-Curtis
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Feb 17, 2024 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Thank you for saying that. We are very focused right now adding a few more technicians as our demand surpasses our schedule availability but have 3 new techs in the last month and 2-3 coming in the next month. Appreciate your business and review! -Justin Harmon (General Manager)

February 16, 2024

They gave me a quick quote and were able to have me as a walk in, they also found a way to lower the price. More

by joshua.g
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Watson
Report | Print
Feb 17, 2024 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Thank you for the summary Joshua. Glad to hear the visit went smooth and thank you for choosing Bob Caldwell to repair your vehicle. -Justin Harmon (General Manager)

February 15, 2024

The customer service and friendlies of everyone was amazing especially Wendy in the service department. She was helpful and caring the entire process. I never liked using dealerships before but after t More

by jeremystump69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wendy Swartz
Report | Print
Feb 17, 2024 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Wendy has been on fire with online reviews and Chrysler surveys. Good to see Wendy tweak her process to better the customer experience. Thank you Jeremy for the business and taking the extra 5 minutes to endorse Wendy's efforts! -Justin Harmon (General Manager)

February 14, 2024

Wendy is amazing Throughout the process she kept us In the loop which I very much appreciate she needs a Promotion and she is definitely a asset to this company More

by Osirisraclark36
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wendy Swartz
Report | Print
Feb 17, 2024 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Thank you for recognizing the importance of communication. Something we preach but more relevant coming from the customers. Thank you very much for the feedback and your business! -Justin Harmon (General Manager)

February 14, 2024

Working with Cody was great! He kept me informed on the progress of my car! More

by bgosu14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody Mudd-Curtis
Report | Print
Feb 17, 2024 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Thank you for validating the process in the service lane. Cody, myself, and the rest of the hardworking folks all appreciate your business and your review. -Justin Harmon (General Manager)

February 14, 2024

Everyone was excellent even though there was an issue with the truck the last day they walked me through what to do and everything was handled accordingly More

by mzchan25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisvet Rizo
Report | Print
Feb 17, 2024 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Insanely proud of the accomplishments and progress this department is making. Currently the highest customer service numbers in years and thrilled to see the buy in and leadership. Thank you very much for highlighting the experience and we appreciate your business! -Justin Harmon (General Manager)

February 13, 2024

The cashier was AMAZING! !! Looking forward to returning to them.for all my service needs. More

by cdc393
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody Mudd-Curtis
Report | Print
Feb 17, 2024 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Great to hear that the cashier was able to make an impression. It's rare to hear this and something I'll be sure to pass along. Appreciate the business and review! -Justin Harmon (General Manager)

February 09, 2024

I appreciate the time spent and the attention to detail. I was provided all the information needed and the price was not bad! More

by Ali626
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisvet Rizo, Logan Horn
Report | Print
Feb 10, 2024 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Lisvet is crushing it here this month and fun to watch some young professionals gain knowledge and confidence is their career. Thank you Ali for choosing Caldwell for your service needs and appreciate you taking the time to endorse the team members efforts. Have a great weekend! -Justin Harmon (General Manager)

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