Bob Caldwell Chrysler Jeep Dodge Ram - Service Center

Bob Caldwell Chrysler Dodge Jeep RAM responded

Very sorry to hear this. If I can be of any help or understand what our team did wrong, I'm all ears! 614-880-2824 is my direct extension and justin@caldwellchrysler.com comes straight to my inbox. -Justin Harmon (General Manager)

Bob Caldwell Chrysler Dodge Jeep RAM responded

Melissa, very sorry that we did not meet your expectations. I did check to make sure the tires that you purchased were 1) New and 2) specifications for your vehicle and please to tell you that they are. Also happy to see that we were able to provide a discount on those tires. I can assure you money does not come first. This most recent repair you had done yielded no extra income for the company. In regards to repairs after the sale, we price all of our vehicles accordingly and if we do a deal for a customer seldom will pay for additional items after a deal is completed unless there was something missed in inspections. If there are cosmetic issues, we try to address as many as we can prior to a customer purchasing but we do not claim that we can sell every vehicle without exterior wear and tear. It's just not possible after the sale. During the sale, we are able to negotiate this but we make sure that when the paperwork is signed that both parties agree that we owe you nothing and you owe us nothing. That's the only way we have found that the price is negotiated fairly and without additional variables. Hope that you are willing to give us another shot and again apologize if you were unsatisfied with your latest visit. -Justin Harmon (General Manager)

Bob Caldwell Chrysler Dodge Jeep RAM responded

Optimal timing. For quick services (air filter, oil change, rotation, wipers) we try to keep the visits to no more than 45 minutes with a detailed inspection but 30 minutes is smoking fast. Appreciate the feedback Cole and thank you for your business. -Justin Harmon (General Manager)

Bob Caldwell Chrysler Dodge Jeep RAM responded

Happy to hear the service visit went smooth and the amenities were well received. Appreciate your business and taking the time to review! -Justin Harmon (General Manager)

Bob Caldwell Chrysler Dodge Jeep RAM responded

Jessica you clearly know what you are talking about and although this is not necessarily a difficult install we have seen some terrible (and frankly unsafe) installs. Glad to here our folks received your endorsement. Happy pulling. -Justin Harmon (General Manager)

Bob Caldwell Chrysler Dodge Jeep RAM responded

Wendy has proven her value based on the amount of positive feedback she receives from her customers. That said, thank you Jeremie for letting us know that Wendy is still on target to make it work. -Justin Harmon (General Manager)

Bob Caldwell Chrysler Dodge Jeep RAM responded

It's fulfilling and rewarding for our technicians to fix an issue that another shop was not able to. Pleased and fortunate to have the skill set that we do here at Bob Caldwell. Thank you for the business and feedback. -Justin Harmon (General Manager)

Bob Caldwell Chrysler Dodge Jeep RAM responded

Smiling real big is a necessity to help customers (and frankly anyone you encounter) comfortable. Glad to hear the experience was well executed and we appreciate you (and all of our customers) taking the time to leave a review. -Justin Harmon (General Manager)

Bob Caldwell Chrysler Dodge Jeep RAM responded

Retention is an underrated KPI these days and something we are really focusing on. Thank you for endorsing Todd's efforts and relaying the importance of customer service. -Justin Harmon (General Manager)

Bob Caldwell Chrysler Dodge Jeep RAM responded

Touching base (even if there is no big update) is the easiest way to gain or lose a customer. Communication is so critical and something we hammer on all of the time. Thank you for highlighting the importance. -Justin Harmon (General Manager)