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Bob Caldwell Chrysler Jeep Dodge Ram - Service Center

Columbus, OH

4.1
391 Reviews

391 Reviews of Bob Caldwell Chrysler Jeep Dodge Ram - Service Center

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March 07, 2024

Since dealing with Bob Caldwell I've had excellent sales and service. They've been very attentive to continue to keep a satisfied customer happy, great job. More

by matthewsprauer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody Mudd-Curtis
Mar 09, 2024 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Appreciate that Matthew! Cody is off to a good start this month and with the cost of vehicles dropping this is great for those in the showroom & service department, both employees and customers. Look forward to a strong year. Thank you for your business and and taking the time to review! -Justin Harmon (General Manager)

March 07, 2024

They have a great service department. Cody, the service advisor, is always very courteous & extremely helpful. And Todd Parker, the mechanic, is the best mechanic I've ever worked with. More

by kdaniels1984
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Parker-mechanic 5 stars!, Cody Mudd-Curtis
Mar 09, 2024 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Great to see those behind the walls (technicians) seeing the compliments deserved. Commonly a thankless position, only talked to when something goes wrong, they sacrifice a lot and work hard and are under a tremendous amount of scrutiny. Thank you for your kind comments and we appreciate your business! -Justin Harmon (General Manager)

March 05, 2024

I came in for an oil change. I dealt with Kevin Watson and each time he gives me excellent customer service. Keep up the good work Kevin! More

by bdaniels72011
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Watson
Mar 09, 2024 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Kevin is currently leading the board with 5 star reviews and pleased to see it. Thank you for the business and your comments. -Justin Harmon (General Manager)

March 05, 2024

Service technician was very friendly and professional. It was a great experience. Recommd them for service. More

by jeboyer1950
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody Mudd-Curtis
Mar 09, 2024 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

So much effort going into reinventing our service department with focus on customer experience. New management, process and people, thank you for the feedback. -Justin Harmon (General Manager)

March 04, 2024

Everyone I encounter here is always so helpful. I am on my third vehicle from this dealership, and exclusively use their service department. Can’t recommend enough More

by brenbadurina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Watson
Mar 09, 2024 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Wow! 3 vehicles, thank you so much for your business! Glad to hear you are happy with crew and please don't hesitate to reach out in the event you need anything. Thank you again for the business and appreciate the positive reinforcement! -Justin Harmon (General Manager)

March 04, 2024

Fast and great experience! Great customer service, would 100% recommend them to anyone in need. More

by jacyrahthomas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Watson
Mar 09, 2024 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Appreciate that Jacyrah! Kevin has been really taking a job into a career and continues to grow with each customer he encounters. Comments like this helps fuel their drive. Thank you for choosing Caldwell for your service work and thank you for taking the time to endorse Kevin's efforts! -Justin Harmon (General Manager)

March 04, 2024

Good and quick service. Nice clean waiting area with WiFi and comfortable seating. Will be back More

by cw1966
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Logan Horn
Mar 09, 2024 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Thank you! We are waiting until Spring but plan to but some new carpet in the quiet room but cleanliness is super important to us especially as old as our building is (1967). Thank you for your business and feedback! -Justin Harmon (General Manager)

March 04, 2024

My service advisor Wendy S. was very helpful. I appreciated that she got me in quickly and finished my vehicle early. More

by Keith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wendy Swartz
Mar 09, 2024 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

This feedback is critical Keith and well received. Impossible to manage everything all the time but reviews like this allow us know where we do and do not need focus. Thank you for your business and review! -Justin Harmon (General Manager)

March 01, 2024

Friendly and helpful service team. The scheduling process needs some attention but overall we are satisfied. They complete good quality work and are helpful and communicative. More

by SE
Recommend Dealer
Yes
Employees Worked With
Wendy Swartz, Todd Montgomery
Mar 09, 2024 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Appreciate the feedback and we agree. We have way too much demand and not enough technicians. We hired 2 last month and have 2 more starting next week and still interviewing. We will catch up soon and appreciate all of the customers understanding. New manager that has only been here 2 months and making some great strides to structuring the team. Thank you again for the business and feedback. -Justin Harmon (General Manager)

March 01, 2024

I took my car in for an issue and after spending almost $1000 on stuff I clearly didn’t need, I got my car back with the same issues. I took it back three times and they returned it each time with a bill f More

by Abcdfam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kevin Watson, Steve Welch
Mar 09, 2024 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Sorry to see this and apologize for the hassle. Not able to look up your information but if you are willing to reach out, happy to address your issues. I can be reached at 614-880-2824 or justin@caldwellchrysler.com. Thank you. -Justin Harmon (General Manager)

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