Bob Caldwell Chrysler Jeep Dodge Ram - Service Center

My check engine light came on in my car and a friend said this dealership does good work. I made a appointment and took the car in for service, they told me what the check engine light was and how much it w this dealership does good work. I made a appointment and took the car in for service, they told me what the check engine light was and how much it would be to fix the problem. I was talking to Duane and mentioned i was looking to get new tires. He said they could take care of that at the dealership while they were fixing the car. He made a couple phone calls and when he gave me the price for the new tires it was over a hundred dollars cheaper than any place i had got a quote from. I was very satisfied with the service performed on my car and it was great to drive out of there with new tires and over a hundred dollars in my pocket i would have spent to get tires someplace else. I highly recommend this dealership to everyone and when i get ready to buy a new car this is the first place i will stop. 5 Stars all the way around for this dealership. More

Service department is great. They are the only ones that I have to do the major repairs. Oil changes are quick and easy. Always friendly people and great service. I actually have them change the oil on my w I have to do the major repairs. Oil changes are quick and easy. Always friendly people and great service. I actually have them change the oil on my wifes elemen t( don't trust the local Honda dealer). The body shop is great they know how to fix the wrecks no mater what brand. All in all they treat you like one of the family and respect your vehicale. Thanks 10 of 10 More

This dealership has provided the best customer service when I went to get my car serviced. I will continue to go back for service as a loyalty member. I am an extremly happy customer. when I went to get my car serviced. I will continue to go back for service as a loyalty member. I am an extremly happy customer. More

So far this "SERVICE" department has had my car for over a week. I called their service department on a Monday night when it wouldn't go into reverse. They had me try several things and when that d for over a week. I called their service department on a Monday night when it wouldn't go into reverse. They had me try several things and when that didn't work, recommended that I have it towed in to their shop. They gave me a local tow guy that they have used to contact. I assumed that all we be handled accordingly and I would receive a call the next day. When that didn't happen, I called them Wednesday afternoon. They told me that they had not brought it in to look at but see that it was in there for a gear issue and a flat tire. "FLAT TIRE"??? When I left it, there wasn't a flat tire. He then mentioned that the tow truck driver (which was the owner)had left a note that he would pay for any damages that were a result of the tow. They said then that they would have it in on Thursday. When i didn't here from them on Thursday I called on Friday morning. It was a gear box that needed replaced. Shawn then recommended a couple of other things that needed done and I agreed. He said it would be done later that evening and they would call. Guess what "NO CALL" - I call Saturday - should be done later that day. Guess what "NO CALL". I call Monday - the mechanic working on my car called off sick - the guy that answered said I'll get back with you today and let you know whats going on. Guess what "NO CALL".It's Tuesday morning (a week and a day later) and guess what, "NO CALL", no nothing. This place is a joke. I'm leaving my name because I have no concern that they will call and follow up. Rich Hanson More

I was travaling alone back to Memphis, TN from a visit with my mother in Akron, Ohio. I drive a Chrysler 2008 300C with all the bells and whistles. As I was returning back to Memphis with about 600 mile with my mother in Akron, Ohio. I drive a Chrysler 2008 300C with all the bells and whistles. As I was returning back to Memphis with about 600 miles ahead of me, my navigation system went on the blink, I knew I just needed to get to Columbus! I knew there were many car dealerships on Morse Road as I had stopped there to visit my niece on my way to Akron. I made it to Morse Road, and began my search for the 5 Stars!!! I found Bob Caldwell Chrysler and went to the service department. I informed the service tech of my dilima, about that time I was approached by Ms. Pat. I'm sure the look of panic on my face got her attention and she asked me if I was ok. I again explained my problem and right away she said "Follow me"!! She took me inside to the sales department. She asked the receptionist to print the directions to my house then asked "Who is the most knowledgeable sales person on the navigation system"?? He went with me to my car; fortunately turning the car off reset the system. Pat gave me the printed directions just incase it happened again and I was on my way!! I said to Pat, I knew that if I could just find a Chrysler Dealer, I would be ok!! I want you to know I was NOT disappointed!! Thank You to Pat and the team at Bob Caldwell Chrysler! More

I come to this dealership for everything from an oil change to replacing my tires. Every time I walk in I can always expect a friendly familiar face ready to take care of whatever my service needs are. change to replacing my tires. Every time I walk in I can always expect a friendly familiar face ready to take care of whatever my service needs are. Sean Smith has always been great for making me feel welcome as soon as I explain what it is that I came in for. He traslates "Ker-chunks and click clicks" pretty well (in women language). Dave Shunk, the service manager has always been very patient at explaining anything that I may not have understood in the first pass of what may need to be serviced on my vehicle. I usually wait for my vehicle to be serviced and everyone at the service area is great. I tend to be surprised at how quickly my vehicle is ready for me to drive away. All in all, I never have any hesitation to bring my vehicles in to Bob Caldwell's service area because I always know that they treat their customers well and are fair in their prices. Thank you for the great customer service! More

I bought my jeep wrnagler from this dealer back in January and the people there were extremely attentive and knowledgable. I have been taking my jeep in for service since then and always receive the b January and the people there were extremely attentive and knowledgable. I have been taking my jeep in for service since then and always receive the best service. Joe has helped me almost everytime I have been in and very friendly and courteous. They take the time to look at my car and the history to let me know what service it may be due for. They are fast, accurate and I never wait too long for my car. I live about 50 miles from the dealership but would never take my car anywhere else. An excellent team and I cannot say enough great things about them. Thank you! More

It's always an insecure feeling being a woman and having to deal with car people, especially the service department. Not at Caldwell. They were on time with my appointment, called me and updated me as to to deal with car people, especially the service department. Not at Caldwell. They were on time with my appointment, called me and updated me as to progress, price AND options, never talked "down" to me and just made me feel safe, secure and taken care of in every way. I have found in dealing with Caldwell that the above is the rule and not the exception. Kudos and thanks. Sue More

I had my vehicle serviced at Bob Caldwell in December of '08. I was extremely pleased by the welcoming atmosphere and helpful staff. I was able to get in and out without being hassled to purchase any unnece '08. I was extremely pleased by the welcoming atmosphere and helpful staff. I was able to get in and out without being hassled to purchase any unnecessary maintenance unlike other service shops that I have been. They were able to answer all of my questions even though my car is a Honda. I will definitely continue to have my car serviced at Bob Caldwell because I feel that I can trust them to take care of my needs without trying to take advantage of me. Thanks, Ashley More

my family has been coming to Bob Caldwell since I was a child, I use to drive a pontiac, and have been converter over since I have been to caldwell service with my father. I traded in the Trans Am and boug child, I use to drive a pontiac, and have been converter over since I have been to caldwell service with my father. I traded in the Trans Am and bought two Jeeps, one for my wife and one for myself. Nothing but the best has come from Bob Caldwell. More