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Bob Caldwell Chrysler Jeep Dodge Ram - Service Center

Columbus, OH

4.1
391 Reviews

391 Reviews of Bob Caldwell Chrysler Jeep Dodge Ram - Service Center

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May 17, 2025

Very rude in service dept. They do not treat people with disabilities with respect or understanding! They give them.a hard time and when their family tries to help explain wha More

by hawkind26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Todd Montgomery, Cody Mudd-Curtis
May 26, 2025 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Spoke with quite a few employees within sales and service department about the issue you are presenting. It appears we made an extra effort to adhere to requests. I'm sorry that you were not happy with the experience. I can assure you we are not treating people with disabilities any different than anyone else. Nonetheless, it's the customer's voice that matters and again, sorry we were unable to meet/ exceed your expectations. Hope Spring is treating you well. -Justin Harmon (General Manager)

April 11, 2025

Very respectable and courteous, kept me up to date on the process of the work being done, also provided me with a loaner to keep me on the road . More

by waltersdon58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody Mudd-Curtis
Apr 11, 2025 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Glad to hear Cody and the team made everything go smooth Don. Feedback helps us know who is stepping up to the plate....and also, where we need to focus our attention so really appreciate the courtesy. Have a great week and thank you for your business. -Justin Harmon (General Manager)

March 23, 2025

I had a really good experience with this dealer. I had ordered a new spare key fob my wife's Jeep Wrangler with them, and everything was seamless. They called me when it came in and scheduled me to More

by fostershawn2005
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Montgomery, Steve Welch
Mar 25, 2025 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Great to see a shoutout for Todd. Very soft spoken and mild mannered, Todd has been a pleasure to work with over the last coupe years. Happy to hear your visit went smooth and efficiently Shawn and thank you for taking the time to highlight the efforts from the team! -Justin Harmon (General Manager)

February 06, 2025

Fantastic service! Cody was exceptional!! He kept me informed on my repair and was very easy to work with! I’ll be back!! Thank you!! More

by jeff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody Mudd-Curtis
Feb 06, 2025 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Cody is the GOAT in the service drive...at least for the last couple years Cody has refined his abilities and really proven to be a super star. Glad to hear you feel the same Jeff. Appreciate your business and thank you for the review! -Justin Harmon (General Manager)

January 29, 2025

For oil and tire rotation… get in and get out, Cody is the man to get the job done More

by Flipper60674Nikko
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wendy Swartz, Todd Montgomery, Cody Mudd-Curtis
Jan 31, 2025 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Appreciate that Nikko. Every month Cody is on top with total RO's and sales. He is also been here longer than all other advisors. Practice makes perfect. Means more that customers as yourself are acknowledging his efforts, thank you! -Justin Harmon (General Manager)

January 13, 2025

I needed a repair that was covered under manufacturer's extended warranty. The service staff were friendly & professional. They did good work and made sure I was kept up to date with their progress throu More

by ajw335
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rodney
Jan 20, 2025 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

...and that's how it should be. Glad to hear Rodney followed the process and the experience was well received. Happy with Rodney on the mgmt side and it means more to hear it from the customer. Thank you for the business and review! -Justin Harmon (General Manager)

December 21, 2024

The service writer and mechanic quickly evaluated the problem with our vehicle and solved the issue promptly while we waited. More

by marvin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Parker, Cody Mudd-Curtis
Dec 27, 2024 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Always great to hear when a repair goes smooth. Appreciate you recognizing the efforts from the team Marvin and hope the holidays are treating you well. Thanks for the business and review! -Justin Harmon (General Manager)

December 04, 2024

Fast and great service with no appointment. Friendly staff, nice and clean waiting room with snacks and drinks. More

by Rasul Ilyasov
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wendy Swartz, Todd Montgomery, Cody Mudd-Curtis
Dec 07, 2024 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Good to see the cleaning folks receiving a shoutout. Hard to keep a 56 year old building clean but nice to hear the compliments. Thank you for your business Rasul and appreciate you taking the time out of the busy season to commend the service team's efforts! -Justin Harmon (General Manager)

December 03, 2024

My sales person was Rachel, she made sure we left with a good deal and a good car! 10/10 recommend. More

by jadn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachel
Dec 07, 2024 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

On a heck of career path and thrilled to see Rachael continue to prove her worth month in and month out. Thank you Jadn for the business and it's got to feel good getting the car shopping completed before the craziness the holidays bring. Glad to hear the deal went smooth and thank you for taking the time to review! -Justin Harmon (General Manager)

November 30, 2024

The worst dealer on earth. I was there for oil change but I left with a massed up car that they could not fix. All light on the dash came out and they had couple of days and th More

by J
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Wendy Swartz, Todd Montgomery, Cody Mudd-Curtis
Dec 02, 2024 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Sorry to see your review. After speaking to the service manager I understand that your vehicle has quite a few issues and certainly not the result of an oil change. I can assure you we do not cause issues to vehicle while in the shop and if we make a mistake, we will always make it right. -Justin Harmon (General Manager)

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