
Bob Brown GMC Buick
Ankeny, IA

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Quick and painless. We submitted paperwork before we arrived and we in and out under an hour. Excellent service. The finance department was amazing! arrived and we in and out under an hour. Excellent service. The finance department was amazing! More
Matt, I have had my vehicle in your shop ever since last year trying to find out why the traction and Stabiltrak lights come on and it is happening all the time now. I have had several things replaced only year trying to find out why the traction and Stabiltrak lights come on and it is happening all the time now. I have had several things replaced only to find out it still did not take care of the problem. Please look at all they have replaced on my vehicle. I do have an extended warranty on my vehicle so the parts have been covered. It has been a trial and error and nothing is working. I noticed this weekend that they even come on when you get in the car like it is the weight. I have a trailer and pulled it to the fair Saturday and the compressor for the rear suspension when it comes on it has an awful noise and it clicks and struggles to level. Its like the air pump or whatever is under there, cannot take the load. It also did it when I get in the vehicle if it is on an unlevel ground. It has a horrible noise trying to level. Also I had new back brakes put on and they are making noises too. Terry Tracy is aware of all this and Jeff is my person I call for service. Terry told me a little over a month ago that he would get my vehicle back in and give me a car to drive of which I have not heard from him or Jeff since I was last there. I left a message for Terry Friday and Jeff today. Please see what you can do, This is very annoying. More
My truck broke down in the middle of nowhere. Past experience with Roadside assistance has been horrible. I did not have time to screw with that mess so I paid for my own towing and had it taken to de experience with Roadside assistance has been horrible. I did not have time to screw with that mess so I paid for my own towing and had it taken to dealership. Rented a vehicle from a rental company and continued on my way on vacation. The following day I got a call from the dealership and they said the wiring harness was bad and under warranty. They said it would be done the next day. I said I will be back in town on Wednesday (it was Thursday) and want it ready when I get back. They said it will be ready at 7 am on Wednesday. Well Wednesday rolls around I turn in the rental I have and show up to get my truck at 830 am and guess what it is not done. No phone call nothing. Getting a loaner is near impossible at this place. Every time you have to give them insurance ect. I do understand the need for these items but you would think they could keep it from the time before which in my case was 2 weeks. So I leave mad and without a vehicle to drive. Had someone their had the curtesy to call me I could have kept the rental I was already driving. Thanks a lot. Every time I go to this dealership it is a painful experience. I really like the GMC product line but I may have to look into a ford next time around. Every experience I have had with GMC and Chevrolet has been a bad one. Everything was under warranty but I still had over $1,000.00 in cost in tow bill and rental for a week so really what did I save. More
Very poor communication throughout. They had my car for a week before they even diagnosed my car. Once I agreed with the repairs, they raised the price by $1,900. Very difficult to work with and will never d week before they even diagnosed my car. Once I agreed with the repairs, they raised the price by $1,900. Very difficult to work with and will never deal with them again. More
Very friendly, helpful. Made sure I knew about features, and was happy with vehicle. When I came back to purchase the vehicle, they were ready and prepared with everything, making the whole process extremel and was happy with vehicle. When I came back to purchase the vehicle, they were ready and prepared with everything, making the whole process extremely smooth. More
Great service dealer! Excellent sales department. Very helpful in making a buying choice. Would recommend this dealership. We dealt with Kirk L. Kirk gave us some great in Excellent sales department. Very helpful in making a buying choice. Would recommend this dealership. We dealt with Kirk L. Kirk gave us some great info about the models. More
Stopped in to view a new GMC, upgrading to the larger crew cab. The sales consultant was lack luster, I have never been to a dealership where I was ready to make a deal and have a sales consultant not se crew cab. The sales consultant was lack luster, I have never been to a dealership where I was ready to make a deal and have a sales consultant not seem interested on moving forward. At that point I knew it was a waste of my time and moved on. The sales consultant wanted to explain options on dealer trade rather than make a deal. Save yourself the hassle, shop somewhere else. More
Oil change and tire rotation. I received an email in advance of my scheduled maintenance as a reminder. I live out of town and arrived about 25 minutes early. Despite the early a I received an email in advance of my scheduled maintenance as a reminder. I live out of town and arrived about 25 minutes early. Despite the early arrival, my car was taken immediately. I was in and out in about 30 minutes. Nick was very courteous to both me and my husband. The only negative comment I have is when I went to pay the bill. The gal at the desk did not smile or greet me when I approached her. I spoke to her first and all she said is OK. More
Oil Change Had oil changed for my GMC Canyon the service advisor was courteous when checking in and I was in and out in about 30 minutes and reasonably priced. O Had oil changed for my GMC Canyon the service advisor was courteous when checking in and I was in and out in about 30 minutes and reasonably priced. Ok More
Service Felt like I got taken. tell me I have extended warranty then charge me for the repair. Was told by salesman it would be covered but was not. Felt like I got taken. tell me I have extended warranty then charge me for the repair. Was told by salesman it would be covered but was not. More