Bob-Boyd Lincoln, Inc. - Service Center

Pleasant experience. Nice clean waiting area and,pleasant service staff and they finished my service ahead of schedule ! Honestly, couldn't ask for more. I would surely re Nice clean waiting area and,pleasant service staff and they finished my service ahead of schedule ! Honestly, couldn't ask for more. I would surely recommend them. More

It Just Depends Recently had my 45,000 mile service done on my Lincoln MKC. Had 20 tire bolts replaced due to warranty. I was told I would receive the service repor Recently had my 45,000 mile service done on my Lincoln MKC. Had 20 tire bolts replaced due to warranty. I was told I would receive the service report through the mail since it could not be found at the end of my service. I had to call to receive this report. As of this date, no service report. I have had issues with service from Bob Boyd Lincoln-Mercury in the past. More

Repair of a transmission issue One of the Master technicians found an issue with our transmission while in for routine service unrelated to the transmission! It was handled profess One of the Master technicians found an issue with our transmission while in for routine service unrelated to the transmission! It was handled professionally, thoroughly and completely to my satisfaction. Bob-Boyd went beyond the call of duty! More

Spring start up Our 2007 Mustang resides in cold New Albany while we bask in Florida sun for the winter. Upon our return the Mustang protested by not starting. A real Our 2007 Mustang resides in cold New Albany while we bask in Florida sun for the winter. Upon our return the Mustang protested by not starting. A really really dead battery was the issue but a tow to Bob Boyd Lincoln and the gracious help by Wendy took care of things. In on Monday morning and completed by 4:00 in the afternoon. Great response to our issue by the service gang at Bob Boyd Lincoln! Thanks to all! More

Timely, friendly, courteous and competent! My scheduled maintenance coincided with an engine check light that required some warranty work, but the work was completed and I was on my way in the My scheduled maintenance coincided with an engine check light that required some warranty work, but the work was completed and I was on my way in the normal amount of time usually just for the typical maintenance work. Rob was subbing for Wendy, and was cordial and he provided the usual car wash which I look forward to. Easy to work with, and the cost was completely covered. Can't beat that! More

Scheduled maintenance. Detailing After detailing, my MKC looks better than brand new on the outside! Inside looks like a rental just returned to the dealership. Overall a good job. After detailing, my MKC looks better than brand new on the outside! Inside looks like a rental just returned to the dealership. Overall a good job. More

Excellent service I take my 2010 MKS in every six months for a good going over and oil change. The staff is great and very mindful of your time. I would recommend Bob I take my 2010 MKS in every six months for a good going over and oil change. The staff is great and very mindful of your time. I would recommend Bob Boyd Lincoln to anyone who is looking for a quality product and service providers. More

Scheduled oil change Staff always willing to answer questions and help resolve issues. Waiting area is comfortable, clean and coffee and cookies are offered. Will continue Staff always willing to answer questions and help resolve issues. Waiting area is comfortable, clean and coffee and cookies are offered. Will continue to use this dealership for my automotive needs. More

Excellent customer service We just moved to Columbus and were seeking a place for service and repairs on our MKX. Rob, the service manager has excellent communication and knowl We just moved to Columbus and were seeking a place for service and repairs on our MKX. Rob, the service manager has excellent communication and knowledge of the repairs needed for our car. The entire service staff are friendly and very professional. We love it that they give our car a wash after services!!! More

Great Service Had a normal scheduled service. Did an excellent job. Really appreciate the pick-up and return policy. I whole heartedly recommend Bob-Boyd Lincoln Had a normal scheduled service. Did an excellent job. Really appreciate the pick-up and return policy. I whole heartedly recommend Bob-Boyd Lincoln of Columbus. More