Bob Bell Ford

Couldn't be easier My husband had mentioned to me that I might start thinking about replacing my 2011 Kia Soul. I had planned on waiting until November, but decided to l My husband had mentioned to me that I might start thinking about replacing my 2011 Kia Soul. I had planned on waiting until November, but decided to look around to see what was available and check out pricing. When I went to Bob Bell's website, I found the perfect car. It was a 2017 Hyundai Elantra Limited with low mileage. I called the dealership to find out more about it. Todd answered all my questions and set me up with an appointment to get with Christian the following night. I couldn't have asked for a better experience. I got a great deal on the car and a great trade in rate on the Kia. They offered me the chance to take it hoi that night, but I arranged to pick it up the following night. I completed all the paperwork while I was there. The next night all.I had to do was pickup the keys and drive off. This at least the second vehicle I have bought from Bob Bell, and as long as I live in the area I will not go anywhere else. More

A Customer FOR LIFE The hubby & I bought a 2004 Ford Explorer last night 9/24/18. We bought the car "As Is" which means as soon as we drive it off of their lot it's solly The hubby & I bought a 2004 Ford Explorer last night 9/24/18. We bought the car "As Is" which means as soon as we drive it off of their lot it's solly our responsibility. We drove it home and noticed a burning smell by the rear drivers tire. I immediately called Bob Bell and explained what was going on to DICK MILLER. I said sir I understand that we just bought this "As Is" and he said yes man but I'm going to take care of this for you. I nearly started crying because I was SO HAPPY!!! He said Mrs Martin bring the car in first thing tomorrow. I took the car in he took it for a test drive then put it right in the bay. Within an hour he had my car fixed and was handing my keys back to me with a smile and a hand shake. Mr. Miller went ABOVE & BEYOND what was expected or required. We have bought our last few cars from Bob Bell in Glen Burnie and we will be customers FOR LIFE!! So wonderful to know that they stand by their vehicles and will take EXCELLENT care of you. Thank You Dick Miller & all at Bob Bell. More

Don’t buy cars with liar car dealers. The ugliest business deal is to lie to customers. Go to other car dealers because they will not give you a good price and will not tell you about the The ugliest business deal is to lie to customers. Go to other car dealers because they will not give you a good price and will not tell you about the truth about the car. More

Misleading pricing on online prices. These guys advertise prices that include every discount you can possible get and the price doesn't have freight included. They purposely mislead you These guys advertise prices that include every discount you can possible get and the price doesn't have freight included. They purposely mislead you and waste your time. If this is any indicator of ethics I would steer clear on this business. I would rather pay a tick more than to give these guys my money and risk running afoul of their lack of integrity. . More

Cant get For Warranty work done, can not get response Bob Bell Ford lacks integrity as a business culture. I have been trying to handle a service request for a life safety recall (Takata Airbag) and have Bob Bell Ford lacks integrity as a business culture. I have been trying to handle a service request for a life safety recall (Takata Airbag) and have been dismissed, ignored, treated rudely and passed around. I like Ford cars; unfortunately I cannot buy another of their products because I dont trust Bob Bell Ford to service Ford vehicles. I would recommend purchasing your vehicle needs elsewhere. Calling the main number is useless for anyone though that seems to be their only reply to their negative reviews. More

Poor service The service dept. here is the worst I have ever seen in my life if my truck was not under warranty at this location I would not ever come back here ag The service dept. here is the worst I have ever seen in my life if my truck was not under warranty at this location I would not ever come back here again? They are slow and act as if they are doing you a favor by doing there job. Buyers beware of this. More

Go elsewhere Nope! First we worked with Jake - who was fine and knew what we were coming to see... walk in and I’m asked all over again which vehicle I was looking Nope! First we worked with Jake - who was fine and knew what we were coming to see... walk in and I’m asked all over again which vehicle I was looking at and told that Jake only gets me into the dealership but I’ll have to work with another person, Read: please explain what you’re looking for over and over again because we like being inefficient and wasting your time. Secondly - NOT family friendly!! No changing tables at all! Had to change our baby outside in the front seat of our truck in 27 degree weather. If you have a family and are considering a ford go with Apple Ford in Columbia - clean, friendly and even has a kid play area for them and BEST prices we’ve found hands down. If they want to fix it they need to: -equip your bathrooms with changing stations; and educate your staff as they didn’t know whether or not they even had changing tables. -ensure turn over from your internet office to your front desk and sales people -teach people how to properly greet customers and remove a condescending tone from your reception people as they attempt to explain to you why you have to first tell the internet team what you’re looking for, and then tell them, and THEN tell a sales person. More

Cary in service was phenomenal Visiting from out of state we were panicked when our door handle came off of our 2013 explorer. Cary in service was polite, professional, knowledgeabl Visiting from out of state we were panicked when our door handle came off of our 2013 explorer. Cary in service was polite, professional, knowledgeable and went above and beyond to help us. We owe a huge thanks to Cary! More

Minus 5 Stars Tried to buy a new F450, after spending the whole day waiting, the salesman left for the evening without telling us. Then the sales manager Kirk Sma Tried to buy a new F450, after spending the whole day waiting, the salesman left for the evening without telling us. Then the sales manager Kirk Smalls belittled me & told me in a very demeaning manner, in front of an office full of people, that our credit was not gonna cut it. The following weekend we bought an F350 King Ranch at Apple Ford in Columbia (Great Sales & Service too). To add insult to injury, they lost the lean release to our F150 trade in & left it up to me to get a new copy & strung me along to reimburse the cost. I also had an appointment to satisfy a recall on my F250 work truck. I dropped it off the evening before, & was promised it back the next day. The next afternoon at 4pm, I got a call from the service writer to tell me that it would not be ready till the following day because it had not even been started. I told him that I was on my way to immediately pick it up. When I got there he was nowhere to be found. I asked for and spoke to the service department manager who promised that the work would be completed promptly if I brought it back in. I foolishly brought it back and picked it up the next day. Several months later I had an electrical wiring failure due to the fact that the recall that Bob Bell Ford service department said they performed, was never done. I only found this out because I took it to a freind for the diagnosis & repair. At the time, he was a Ford Technician at Bob Davidson Ford. He has since opened his own shop & does all my truck repairs, & maintenance. Prior to that debacle, Bob Bell had that same F250 for a stalling & unresponsive throttle issue. After 4 weeks they couldn't figure out the problem. My same friend suggested to their service writer to have his mechanic check the throttle position sensor...BINGO! Deal with this business at your own risk! More

Lowball on trade-in They will give you nothing for your trade in , they will rip you off. They do not match any other dealers prices. So just move on to anther dealer. They will give you nothing for your trade in , they will rip you off. They do not match any other dealers prices. So just move on to anther dealer. More