Bob Bell Ford

I give Bob Bell Ford, and specifically the Pre-Owned Vehicle Sales Dept, the highest score possible for several reasons - they are honest, knowledgeable and caring people who did not treat me like just Vehicle Sales Dept, the highest score possible for several reasons - they are honest, knowledgeable and caring people who did not treat me like just another "sale". While I have had "decent" experiences purchasing cars in the past, my experience with Bob Bell Ford is clearly the best ever (I have purchased 7 used cars over the years). I went to the dealership to look at a specific car (Subaru Forester they had on trade) and was under unusual constraints...my own Forester had recently been totaled in an accident, and I had 48 hours use of a rental car while I still awaited a check (my sole means of paying for another car)from the insurance co. When I arrived at Bob Bell, every person I met was welcoming, informed and helpful. Luckily for me, I became a prospective customer of Mr. Don Miller (Asst Mgr), from whom I got a very good feeling even before test driving the Subaru Forester (2005) and then sitting down to talk further. He listened to my situation, my financial constraints,the fact that I am self-employed without a guarenteed "paycheck", and the fact that the insurance co. was not being helpful or cooperative. (How is one, realistically, supposed to find and buy a replacement car without transportation/considerable extra cash/a check from the insurance co. in 2 days?) Despite the misfortune of the accident, I felt very fortunate to have met Mr. Miller, who went far above and beyond what anyone would expect in order to help me. I honestly felt, through all of my interactions with Mr. Miller, that he was trying very hard to actually help me, not just sell me a car. Not only did he work in an honest and kind manner to put me in the vehicle I wanted with the (limited) funds I had to work with, he juggled the various obstacles involved (my transportation, money and insurance company issues) like the pro that he is (I learned his career in sales spans 25 years of experience). Mr. Miller did not say "I'll go out of my way for you" - he just did it. His actions made it clear that he viewed me as an individual with individual circumstances- not just the next sale. Similarly, I was very impressed with the woman who handled my tag/title work (Missy) and with the lot attendant (Darryl). Missy was professional, knowledgeable and so innately nice, and Darryl (who I am certain is mentally challenged, and told me he considers Bob Bell Ford his "family") helped me in several ways including the thorough detailing of my vehicle. He was so polite, interesting and funny. My positive feelings about Bob Bell Ford were enhanced by seeing first-hand that the dealership hires people with various challenges, which obviously extends to their interest in selling to people with various challenges....I am so happy with my "new" vehicle and never expected the buying experience to be the one positive thing that came out of the whole accident debacle. I was very much dreading having to find another car, and so quickly. Mr. Miller, and all of the other people I met at Bob Bell Ford, made what I expected to be a tedious and aggravating experience the exact opposite. I would encourage anyone who is looking for an excellent used vehicle of any type and under any circumstance to contact Bob Bell Ford (and specifically Mr. Dick Miller)for assistance. Mr. Miller told me he does not view his job as "selling" so much as matching the right car to the right customer (I am paraphrasing his words). I liked his philosophy very much, because my father (whose career was in real estate) often told me the same thing- he wasn't into selling but in matching the right home with the right person....I was sincerely impressed with Mr. Miller's integrity and kindness. More

If I had employees like Mr Chisholm when I was in business...I would still be in business! After looking through your inventory, Chuck found the perfect car...he was like a mind reader...he got me th business...I would still be in business! After looking through your inventory, Chuck found the perfect car...he was like a mind reader...he got me the most for my trade and my payments were below what I thought they would be....thank you Mr Bell! More

Came to the dealership looking for a new Escape. A very friendly staff person approached me and offered for me to test drive some cars. I was able to test drive 2 different Escapes and then asked for the E friendly staff person approached me and offered for me to test drive some cars. I was able to test drive 2 different Escapes and then asked for the Edge. After test driving the Edge, Terry gave me very knowledgeable information about both vehicles. She sat down with me and went over all aspects of each vehicle. Terry new the information very well and gave advice for the kind of car that would suite me best. I had always been a Chevy girl, but after my experience with Terry at Bob Bell Ford, I am now a Ford girl for life! More

MY VISIT TO BOB BELL FORD WAS VERY PLEASANT. THIS WAS MY SECOND PURCHASE FROM BOB BELL AND JUST LIKE THE FIRST I WAS TOTALLY PLEASED. MY NEW EXPLORER WAS A SECOND VEHICLE FOR THE FAMILY. MY SALES PERSON WAS SECOND PURCHASE FROM BOB BELL AND JUST LIKE THE FIRST I WAS TOTALLY PLEASED. MY NEW EXPLORER WAS A SECOND VEHICLE FOR THE FAMILY. MY SALES PERSON WAS EXCELLENT ALONG WITH THE FINANCE LADY. I TOTALLY RECOMMEND BOB BELL FORD FOR ALL YOUR VEHICLE NEEDS More

I PURCHASED A BRAND NEW ESCAPE THAT I ABSOUTLEY LOVE. MY SALES LADY BRENDA WAS VERY HELPFUL ON MY NEW PURCHASE. SHE WAS VERY LAID BACK AND NOT PUSHY AT ALL. I WOULD RECOMMEND BOB BELL TO ALL MY FRIENDS AND SALES LADY BRENDA WAS VERY HELPFUL ON MY NEW PURCHASE. SHE WAS VERY LAID BACK AND NOT PUSHY AT ALL. I WOULD RECOMMEND BOB BELL TO ALL MY FRIENDS AND FAMILY. BOB BELL YOU GET ALL A'S FOR YOUR DEALERSHIP, YOUR STAFF IS GREAT. More

I was very pleased with the support that I recieved at your dealership that I went through and filled this survey out twice! I only did it because I was so pleased with your Sales person that I would put your dealership that I went through and filled this survey out twice! I only did it because I was so pleased with your Sales person that I would put myself through this again. Yor dealership was also very clean and gee, it was the perfect way to spend my evening. Thank You, James Holmes More

I have never been a Ford fan, I always stayed with GM but my car broke down in front of Bob Bell and while I was waiting for it to be towed I went inside to survey the cars. While I was doing that I met Joan my car broke down in front of Bob Bell and while I was waiting for it to be towed I went inside to survey the cars. While I was doing that I met Joanna. Her personality, her style and her knowledge were exceptional. So much so, that I started to look at the idea of buying a Ford, a first after 4o years. I was so impressed with her honesty and that she did not use a sales approach to my questions that I just told her to pick out the car , witin a range, and make the detail decisions and I will come back that night and by the car. We were so impressed that after our Ford was totaled, we insisted to go back to her for its replacement. She is the best of the best More

When we were looking for a new car we went to several Dealerships and were told we did not qualify. That is if someone even accknoledged we were there. We went to Bob Bell Ford and Terry James helped u Dealerships and were told we did not qualify. That is if someone even accknoledged we were there. We went to Bob Bell Ford and Terry James helped us through the entire process. Terry was knowledgable and freiendly. The process was the easiest we have ever expierenced. I have told friends and co-workers that after years as a Chrysler/Dodge owner I would certiantly purchase a Ford from Terry James. More

Terry and the whole staff worked very hard in locating the exact model we wanted, it took them several days to get my Escape as no other dealers wanted to part with their Escapes. Terry had several deals the exact model we wanted, it took them several days to get my Escape as no other dealers wanted to part with their Escapes. Terry had several deals fall thru as the other dealers would back out of trading Bob Bell for the Escape we wanted. Overall we are very pleased with the effort it took to get us in the model we wanted! More

I've been going to Bob Bell Ford for over 10 years and buy my vehicles from them as well as get service done there. I've never had a problem with any one there and my sales person, Joanna Chaney is the b buy my vehicles from them as well as get service done there. I've never had a problem with any one there and my sales person, Joanna Chaney is the best. She's up front and gives you the best deal without trying to "hound" it out of them. More