Bob Bell Chevrolet - Service Center

Slow service center. Not happy I scheduled an appt in advance for 7a when they open. They told me they had 7/730/8/830 all available. Thinking I can get in and be in priority, I sat I scheduled an appt in advance for 7a when they open. They told me they had 7/730/8/830 all available. Thinking I can get in and be in priority, I sat until 830 and had to go ask about my oil change and when it would be finished. Best part there's 2 mechanics sitting in the room where you check in, chatting about boats and drinking. My recommendation- don't take appointments and not touch the car for an hour and a half. This is the 3rd time this has happened. Usually they get the car in about an hour after my 7am appt.. More

I’m writing to express my gratitude for Mr. Evans as an I’m writing to express my gratitude for Mr. Evans as an awesome salesmen and my dissatisfaction for the dealership service department. Several month I’m writing to express my gratitude for Mr. Evans as an awesome salesmen and my dissatisfaction for the dealership service department. Several months ago my daughter began to smell a strong odor of antifreeze coming from the engine compartment of her Chevy Cruze. She took the car to the service department and the problem wasn’t resolved. Within a few days she began to smell the antifreeze inside the car and the passenger compartment floor was wet. After several attempts to fix it and a handful of emails to Bob Bell, we finally took the car to Jerry’s and they fixed most of the problem and remarked that a lot of botched work was done on the car including a heater core hose that was sliced and never installed properly. We sent a few more emails and letters without response so we started lemon law proceedings. On one visit I went with my daughter to explain the possible fix and the service desk person (Mr. Christensen) walked away from us and never returned. My daughter was so anxious to get rid of the car and not have to deal with Bob Bell Service Department any longer, she went to Norris Honda and bought a new Civic. Over the past few years I’ve purchased five NEW vehicles from Bob Bell and have been sworn to purchased domestic cars and to influence my daughters to do the same. After years of convincing my family that they should be proud to buy American vehicles, I really don’t have a lot of ammo to keep that battle going. As we spoke of when I was buying my Colorado, my wife will be in the market soon for another vehicle and she wanted another Equinox or switch to a Traverse. On Friday she confessed and told me that she was so impressed with Norris Honda, their lineup and all of the incentives that she’s recently been looking at a Honda CR-V. As I stated in Mr. Evans Dealer Rater review, “I really hate dealing with Norris Auto”, but somehow Bob Bell has lost touch with the level of customer service that its repeat customers deserve. I still think Mr. Evans is an awesome salesperson and a true gentlemen, however; I’m almost certain that I will not return to Bob Bell after the treatment my daughter and I received over the past year concerning something that Jerry’s Chevrolet fixed in one visit and without being belittled or spoken to in a condescending manner. I'm not sure what has happened to Bob Bell service department over the last few months to a year, but after what I witnessed at Norris Honda, You folks should pay them a visit and take some notes. I feel betrayed. Steve G. More

I left my 2006 Chevrolet Aveo in the care of this service center's 's mechanics and was told that the PCV valve kit needed to be replaced. After having the part shipped to the service center and waiting 5 da center's 's mechanics and was told that the PCV valve kit needed to be replaced. After having the part shipped to the service center and waiting 5 days for my car to be returned to me, I was told that it was repaired. When it continued jerking and stalling, as it had before the part was replaced, I took it back to be fixed. Maybe something else was wrong with the car? After two days of reprogramming, I was again told that it was fixed. When I received the car two days later, it took no more than 48 hours for it to experience the same exact symptoms. Clearly their diagnostic skills were lacking, and this experience was a waste of time and money. I have no reason to recommend this service center (or dealer, for that matter) to anyone, as I have had a horrible experience. More

They took excellent care of my Cadillac that needed new electronic shocks. Repair completed sooner than expected at an excellent price. I will continue to use the service department for repairs to all the electronic shocks. Repair completed sooner than expected at an excellent price. I will continue to use the service department for repairs to all the vehicles I own! Thanks for the great service! More

Well I really don't like their services because their techs need to go back to school and learn more.I just spend $ 400.00 to diagnoses my van and still can't find the problem.My advice to you people try techs need to go back to school and learn more.I just spend $ 400.00 to diagnoses my van and still can't find the problem.My advice to you people try some different place and don't waste your money and time. More

The girls at the desk are very friendly and helful..The guys are were very nice and fit me right in..i would always go the cheater way out but,now with the price and how they make you feel comfortable i wi guys are were very nice and fit me right in..i would always go the cheater way out but,now with the price and how they make you feel comfortable i will keep going back..Also they always let you know updates on what they are doing to your vehicle..Also good and free coffee...thank you! More

I have been a Bob Bell customer for many years. My experiences with Bob Bell Chevrolet have always been positive. The sales team, service managers and body shop people have always been extremely prof experiences with Bob Bell Chevrolet have always been positive. The sales team, service managers and body shop people have always been extremely professional and responsive. Recently I had my car at Bob Bell's for service and body repair. Everything was taken care exceptionally well and in a timely matter. I had received a couple of estimates for the work and was astounded when I compared the estimates. Bob Bell's estimate was almost $1000 less than another dealership in the Baltimore area. We have bought 5 vehicles from Bob Bell over the years and will continue to do so! More