Bob Bell Chevrolet - Service Center

A communication issue arose that hindered getting an update on my vehicle for an extended amount of time. This was expressed to me later with an apology. I Appreciate it. update on my vehicle for an extended amount of time. This was expressed to me later with an apology. I Appreciate it. More

Bob Bell has made a 180 degree turn since my last rating. If you read my previous reviews you'll see I'm not afraid to blast a dealer when it is due. In January 2018 I was again in the market for a new tru If you read my previous reviews you'll see I'm not afraid to blast a dealer when it is due. In January 2018 I was again in the market for a new truck but still a little hesitant to go back to Bob Bell but not because of the sales department, it was the dreaded service department. I, again place my trust in Joe Evans and again he didn't disappoint. Joe is now a sales manager so he introduced me to salesperson Jason Davis. As I usually do, I arrived at the dealership already knowing what I wanted and what I was going to pay. Within a few hours I was driving my new 2018 Colorado Z71 4X4 midnight edition. But the story doesn't end there. Six months have past and I was fearing taking the love of my life (my midnight edition) to the service department after my previous experience in 2015. My neighbor who is a GM retiree told me to see Service Rep Yvonne Huhn. I did make the appointment and as described, Yvonne was courteous, professional, energetic and most important to me, KNOWLEDGED in what she was doing and talking about. I know I had a few wear and tear issues after six months of owning my truck and some may need to be paid for by my out-of-pocket. I dropped it off and a free shuttle took me home. Hours later Yvonne called and said that it was a toss up that some of the items should have been paid for by me including tire balancing but out of courtesy the service department would fix it for nothing. If you read my old review and I encourage you to, you'll see I dealt with a team of service associates that truly didn't give a crap about Bob Bell and especially their customers. When I first arrived I immediately noticed a fresh new service facility and most importantly, a new team of caring employees. When I returned to retrieve my truck I again was met by Yvonne who was so friendly but waisted no time telling me what my truck needed and that Bob Bell was absorbing any cost to thank me for buying my new Colorado from them and trusting their service department again. I can't stress enough how glad I am that Bob Bell fixed those issues and finally took out its old trash. Jason Davis was awesome And Yvonne Huhn was awesome Thanks, Respectfully, Steven Goodman More

Great Experience I was late arriving to by 8:30 am appointment, because I made the wrong turn and because of the rain. Upon arrival to the dealership, I was greeted b I was late arriving to by 8:30 am appointment, because I made the wrong turn and because of the rain. Upon arrival to the dealership, I was greeted by a serviceman who came to the car while I was waiting, and he greeted me to the dealership and told me that I would be serviced very soon. Within 5-10 minutes, I pulled into the service area, and I was promptly waited on by the service team. They told me everything that would be done with my car, and I felt good about getting my oil changed. I will definitely come back again to this dealership, which will be my 3rd time! More

Service Review My service advisor, Jamie, went above and beyond during my recent visit. My Camaro, which I purchased from Bob Bell in 2013, had recently been involve My service advisor, Jamie, went above and beyond during my recent visit. My Camaro, which I purchased from Bob Bell in 2013, had recently been involved in a major accident. While the body shop handled most of the repairs, they couldn't repair my passenger seat. Because Jamie knew my vehicle's history and the way that I had always taken care of my car, she really went to bat for me when it came to having the repair covered by insurance. She made my repair and vehicle rental during the repair seamless and tried to minimize the stress for me. More

Yvonne in Service is an Ace As a fleet company we need service done quickly and we need a lot of communication. We've been working with Yvonne for over a year and she gives us a As a fleet company we need service done quickly and we need a lot of communication. We've been working with Yvonne for over a year and she gives us all of that and with a great attitude. She puts an excellent face on the dealership and working with her is a pleasure. The service is excellent and the billing is fast and efficient. Couldn't ask for a better experience! More

Bob bell sucks Piss poor service can't fix just take your mony don't ever buy a used car here. I looked at the reviews who's writing them the owner of the dealership Piss poor service can't fix just take your mony don't ever buy a used car here. I looked at the reviews who's writing them the owner of the dealership More