Bob Bell Chevrolet of Bel Air - Service Center

I bought my truck used from Bob Bell Bel Air in early January 2012. From about two weeks after purchase, I felt what I thought was a surging in the engine between gears. I returned to the dealer multiple January 2012. From about two weeks after purchase, I felt what I thought was a surging in the engine between gears. I returned to the dealer multiple times only to be told repeatedly that nothing could be found wrong with my truck. So I continue driving it normally, and stop taking it back to the dealer because it is almost an hour from my home. In mid June, I am driving to work and completely lose second gear, it simply went from first to third gear after trying repeatedly to shift into second. I returned to the dealer, and let them know this. Since I have an extended warranty, I had to allow them to completely tear the transmission apart. After this was completed an adjuster from the warranty company had to come out to look at it and determine what parts they would cover. I was told the warranty called for a complete rebuild, the problem being they only cover $2000 per incident. The total bill was estimated to be around $3500. After me being back and forth to the dealer repeatedly early in ownership, Tom phoned GM and spoke on my behalf saying that this problem began occurring under the 30 day warranty that came with the truck when I bought it. He then got GM to cover the remainder of my repair costs. He also got GM to send a brand new transmission instead of rebuilding my current one. I have had an amazing experience, and Tom's commitment to customer service is top notch. Despite being turned away so many times in the beginning, everything was taken care of in the end. I would definitely recommend this service department, and especially talk to Tom, the service manager, he is very willing to work with you and help you in any way he can More

I purchased the second car I ever bought from them about a year ago and purchased the major guard protection...about three weeks ago my car started driving funny, like not getting enough accelaration and it a year ago and purchased the major guard protection...about three weeks ago my car started driving funny, like not getting enough accelaration and it is shakey when I go up hills. So I took it to Bob bell calling first and told them that I'm experiencing engine troubles and I wanted to drop it off and since I live so far away I needed a rental car (all of which was covered by the major guard protection). The first thing they did was try to tell me that those things weren't covered in the protection plan which I had the paper work in my hand and read it to them verbatime. Then after having my car for three days they told me they couldn't find anything wrong with it and I should keep driving it until the problem gets worse. So no less than a week later I'm driving home on the highway and my car starts to stall and lag going up a hill almost causing an accident and I happen to be seven monthes pregnant so I went home furious and called them back and said the problem is worse and the check engine light is now on. They acted smug and rude. I'm taking the car back for the second time tomorrow to give them a chance to redeem themselves and already had a friend check the code and found out that its a misfire code in the fourth cyclinder as a chef I shouldn't know more about cars then my mechanic. More

Brought my 2000 Blazer in for service and I had a great experience. No hassle of them wanting me to buy more than what I had intended and very reasonable prices. I will continue to use them for all my serv experience. No hassle of them wanting me to buy more than what I had intended and very reasonable prices. I will continue to use them for all my service needs and refer all that I can your way. More

when you go to BoB Bell Chevrolet , you get the warm feeling of that they truely care, I had a problem with my Tahoe and after serverral visits to "other" local dealers he took it upon his self to solve feeling of that they truely care, I had a problem with my Tahoe and after serverral visits to "other" local dealers he took it upon his self to solve my problems, no I will call GM , or I will get back to you, he made a decision and stuck with it.. Thanks to the Bell organization for hiring the right people and "caring" about your customers!! THANKS, tomsta More

I have purchased many vehciles from this company with no problems. 2 months ago I purchased a used Sonoma and since found out ball joints, idler arm and brake lines are bad and need replaced I was told they problems. 2 months ago I purchased a used Sonoma and since found out ball joints, idler arm and brake lines are bad and need replaced I was told they will do nothing. How does a vehicle just inspected and barely drove since my purchase have all these problems. A vehicle that they didn't wanna dump any money into and just barely slid thru inspection. Bad business!!! I will never deal with this company again for sales or service of my other vehicles. They offerted to give me $5k back, well lets see thats what they gave me supposedly for my trade...are they gonna give that back too I will take this to the MD state police regarding the inspection validity and will take my business elsewhere in the future More

This service interval was a routine oil change. The prior service interval was maintenance oriented also. > On this recent service, my wife dropped off our Equinox for a routine oil change. She got to the service interval was maintenance oriented also. > On this recent service, my wife dropped off our Equinox for a routine oil change. She got to the dealership around 7:00 am. After 4 hours of her waiting in their customer lounge she was not informed if the vehicle was ready. I had to call the Service Department myself to get word that her vehicle was ready. > On the prior service interval they drained the transmission fluid from her vehicle. Then they found they had no spare transmission fluid in stock. The Dealership said they would cover a rental vehicle for that evening. When my wife picked up the vehicle the next morning, the charge for the loaner vehicle was on our invoice. When she asked Bob Bell why this charge was on her invoice, they said they took the cost off elsewhere. More

On April 26th. I was driving through Maryland with my family coming from South Carolina going to Massachusetts when suddenly my transmission in my 2007 Avalanche started to act up (would not go over 40 w family coming from South Carolina going to Massachusetts when suddenly my transmission in my 2007 Avalanche started to act up (would not go over 40 without maxing out the RPM's). Surprised because the truck had under 30,000 miles and still within the warranty time frame. I was able to safely get it off of Rt. 95 and into a commuter parking lot. Found that BOB BELL Chevrolet was the closest to our location, I drove it to the Dealership. Dan was very friendly and professional and told me that the vehicle would have to be sidelined for about week. Dan told me about Chevrolet's trip interruption plan for vehicles under warranty. With the assistance of my dealership back home (MacMulkin), I secured a rental car and we were back on the road in 2hrs. I contacted GM by email the next day and was called back the following business day. GM assigned me a agent that would assist me in having my vehicle repaired and my expenses covered. Dan called me everyday with updates on my truck. He had someone pick me up at the airport the following Friday and I drove my truck off the lot. Since then it has been running like new. With the assistance of Tom, I was reimbursed for my expenses. I received a check 12days later. The service department gets my seal of approval. More

I was on my way back to RI from FL when my transmission started slipping. I was towed (Chevy Trailblazer and camping trailer) into Bob Bell's on a Saturday morning and from that moment on I was treated lik started slipping. I was towed (Chevy Trailblazer and camping trailer) into Bob Bell's on a Saturday morning and from that moment on I was treated like I was the owner. Everyone, particularly Dan, reached out and made the best out of a difficult situation. He arranged for a rental, stored the trailer and explained how the Bob Bell dealership would proceed with the repair. The car was there for a week and each and every day he made a point of updating me on the repair progress. He also encouraged me to contact GM and open a case with them so that I would be covered for "trip interruption" costs. All my expenses from then on were covered. They completed the work by the following Saturday (May 1) and I picked up the car and trailer (they had the trailer reconnected)that day, no time wasted, it was ready to go. Given the way my family and I were treated and the service that was provided, there is no doubt in my mind that Bob Bell Chevrolet would be my dealership in the future if I lived in that area. More

Have delt with this organization for 20+ years; their quality has dropped precepitously over the past 3. bought 2003 malibu in feb/2004, had front brake rotors replaced 3 times with the arogant remark t quality has dropped precepitously over the past 3. bought 2003 malibu in feb/2004, had front brake rotors replaced 3 times with the arogant remark that it was my driving -- BULSHIT. I had 95 cavalier for 110k miles with original factory rotors. Took car to goodyear problem was rear brakes that were not working correctly which caused fron brakes to do most of the work. Had to have goodyear replace rotors/pads, and resurface and adj. rear brakes. I will never and I mean never go back to this den of crocker croakers even if my life depended on it. And to demonstrate how arrogant these people are, I discussed the problem with their so called service manager who promised (Yeah looked at me with a straight face), that He would contact me with an answer. Good that G.M. is losing market share, good that G.M. is going broke, hopefully soon real soon these aholes will die and toyota will take over -- Long Die G.M. More

On July 12,2007 I took my 1997 K1500 to Bob Bell to have the Water Pump replaced. I picked the Truck up on July 13th and, to date, I am completely satisfied. I called 2 Dealers for an estimate and Bob Bell the Water Pump replaced. I picked the Truck up on July 13th and, to date, I am completely satisfied. I called 2 Dealers for an estimate and Bob Bell quoted the least expensive of the 2. On completion of the work they were even less than quoted. However, the most important thing is that I was treated well, by a friendly, knowledgable, Service Consultant. Even more important, the Service Department backed her up by doing an excellent job. Thank you Bob Bell! I will be back. More