Bob Bell Chevrolet of Bel Air - Service Center

Not Customer Friendly at all!! This dealership is only concerned about getting every dollar that they can get, they are very focused on the company, and not the customer!! I wouldn' This dealership is only concerned about getting every dollar that they can get, they are very focused on the company, and not the customer!! I wouldn't recommend this dealership to anyone. They are money hungry, and they say they fix things that they did not. More

Two visits with no resolve 2015 Tahoe condenser goes. Not covered under warranty because out of miles. National backorder on part. No recall reimbursement and going to take up t 2015 Tahoe condenser goes. Not covered under warranty because out of miles. National backorder on part. No recall reimbursement and going to take up to two months to get it fixed. Asked to call service manager. She never picked up or returned message. xxxx customer service also the site would not work to add so ray Karl is not who I dealt with. It was carol Richardson who did not return my call More

Should have parts on hand for scheduled oil change. I had scheduled routine service for an oil change. Had to wait longer than needed because the dealer didn't have an oil filter for my car. They shou I had scheduled routine service for an oil change. Had to wait longer than needed because the dealer didn't have an oil filter for my car. They should have known they needed the part when I scheduled the appointment. Additionally, oil smudges were left in the interior and why not vacuum? More

Warranty Support Very poor warranty support. They charge for a brief inspection of problems $128 (even though car is under warranty) did not fix any of the issues and Very poor warranty support. They charge for a brief inspection of problems $128 (even though car is under warranty) did not fix any of the issues and told me nothing was wrong with car. High beam sensor is not working and there response is we can't inspect that except at night, so we aren't going to look into it or attempt to fix. Other issues were reported as not noticed on test drive even though they appeared when I drove the car home from Bob Bell. I would not recommend depending on Bob Bell of Bel Air. Take your car to another dealer, the drive may be further but you'll save $128 and lots of frustration. More

Slowest Place Ever! I have been here multiple times. Every time I have ever been here I have waited over 2 hours. I get things take time, but when AAA and Pep Boys can te I have been here multiple times. Every time I have ever been here I have waited over 2 hours. I get things take time, but when AAA and Pep Boys can test a battery in 5 minutes, EXPLAIN TO ME HOW IT TAKES 2 HOURS! This isn't even the first time! I was here 6 months ago to get a battery replaced for another car and it's the same deal! I hate this place. Ive been here many times ubfortunutly and ill spare you the one time I was here for 5 hours waiting! Basically unless you have nothing better to do with your life than wait. GO SOMEPLACE ELSE! More

Still waiting Here for a computer update. I was told it would take a little over an hour. My "appointment " was at 8am. Car in at 7:45am it is now 10:27am. I will d Here for a computer update. I was told it would take a little over an hour. My "appointment " was at 8am. Car in at 7:45am it is now 10:27am. I will definitely move on from this dealership. More

BELLCARE with a stipulation If I could give the dealership a NO STAR I would. First let me say that they have the most dishonest employees working for them. I had purchased a equ If I could give the dealership a NO STAR I would. First let me say that they have the most dishonest employees working for them. I had purchased a equinox with them which included Bellcare Advantage, this quote is taken right from there website (When you buy a new or certified pre-owned vehicle from Bob Bell you can buy in confidence, knowing that your Bob Bell Chevrolet of Bel Air serviced engine is guaranteed for life. You'll also enjoy free oil changes and tire rotations for the life of your vehicle). Well about 2 months ago my crossover's check engine light came on and I took it in knowing that I have what it stated above. They called and said that 2 of my engine sensors located on the ENGINE need to be replaced and that its not covered. Well I went right to the Bob Bell's website and the flyer they gave me when I brought the car and it says "Engine Guarantee for Life" no ifs, ands or buts. I told them to look at there own website and read what it says because it doesn't have an asterisk that says ask sales for more details or have small fine print at the bottom that explains whats covered and not. She then proceed to say that its only INTERNAL engine parts they cover and that my sales person's should have told me that when I purchased the car and that there is nothing they are going to do about it if i want it fix I have to pay. I have my car back NOT FIXED and I'm still trying to make them pay for what is clearly a mistake they made. This is not the right way you do business and treat loyal Chevrolet and GM customers and after 3 cars purchased from them I will not be doing any more business with them again. More

I recently moved to area and needed to have my Silverado worked on and was recommended to try Bob Bell . When i first went in they were extremely busy but took time to make sure they knew all i needed done worked on and was recommended to try Bob Bell . When i first went in they were extremely busy but took time to make sure they knew all i needed done and even let me know i was do for other things. Went to waiting room and James came in with update as well as Tom. Needless to say i was extremely happy with the service and how i was treated . I would defiantly recommend Bob Bell to anyone. More

I had work done at the body shop and the customer service was excellent. I don't see any flaws with the work and the price was the lowest I could find in the area. was excellent. I don't see any flaws with the work and the price was the lowest I could find in the area. More