Bob Bell Chevrolet

Poor shuttle service Took truck for recall don't ask for shuttle ride home won't happen next truck will be a Toyota service at jerrys a one Took truck for recall don't ask for shuttle ride home won't happen next truck will be a Toyota service at jerrys a one More

The Worst If I could give negative stars I would. Went here to get my Chevy looked at and they had me wait 3 hours! Customer service was horrible, the reception If I could give negative stars I would. Went here to get my Chevy looked at and they had me wait 3 hours! Customer service was horrible, the receptionist was worst. Then they tried to charge$130 for a diagnostic and never told me i would be charged for it. I wouldn't recommend this place to my worst enemy....well maybe my worst, but if you care about courtesy, customer service, or respect of human beings DO NOT GO HERE!!! More

Don't Buy from Bob Bell On 17 January 2019 I bought a 2016 Scion iM from Bob Bell Automotive, 7900 Eastern Avenue, Baltimore, MD 21224-2125 for our daughter in her last year On 17 January 2019 I bought a 2016 Scion iM from Bob Bell Automotive, 7900 Eastern Avenue, Baltimore, MD 21224-2125 for our daughter in her last year at college. We had done quite a bit of online searching and some communication with various dealers, on several different models before we went to look at the Scion iM. We were in contact with the dealership before driving to it. Once we arrived, we were introduced to a Ms. D (name not included here), salesperson. Ms. D had one of the lot people bring the car to the front of the dealership. After several minutes, and getting some gas it started to snow, finally we were taken to the car. Don’t know why we bothered to call since the car wasn’t ready to be seen nor driven till after we arrived. The car was now started, I took a quick look around the car, popped the hood, and for what I could see everything looked OK. As I was leaving the front of the car I very quickly checked the depth of the tire thread on the front driver’s side tire, and it felt OK. We all got into the car, and I took if for a short test drive down the road, and as the snow continued decided to drive it back to the dealership. Everything seemed OK during the test drive. So, like any dealer they wanted to see the car sold that night, and upon some negotiation we made the deal. We didn’t plan to purchase, so I didn’t have the cash with me from a car I just sold. We financed several thousand, and made a deal for the salesperson to meet us midway between the dealership, and our residence a few days later. Since the car is a 2016 Scion iM and only 31000 miles at the time of our purchase, from what we considered a trusted auto dealer, I never expected the following. After we completed the paperwork, and they put the new license plate on the car, along with the sales paperwork I drove the car to our home. During the drive on the highway I quickly realized, at highway speeds, the car drifted to the right. The next morning after the snow and rain I took a closer look at all the tires. The passenger side tire was visibly rounded on the outer edge, and the treads on the other two rear tires didn’t look good. So, we took the car to a nearby Mr. Tire to check the tires, and alignment. The tire store called me a short time later clearly stating two of the tires would not pass an inspection, and were dangerous to drive. He also indicated the front alignment needed to be corrected. I have all the paperwork showing the results, and information regarding the tires. So, I had two of the least expensive tires installed, and the front end aligned. While this was being done, I contacted the dealership, and spoke with the salesperson. She clearly stated the dealership would make good for the tires, and alignment. My gut tells me she had not likely spoken with the management, but we trusted her. She also still needed to collect several thousand dollars from me as part of the purchase agreement of the iM. So, she might have likely promised me the moon, and never intended to deliver. Along with the tires, I also noticed that the rocker panel on the driver’s side looked lose. After closer inspection, and bringing it to a Toyota dealership they indicated, and showed us, that the rocker panel was broken, and could not be repaired, but would rather need to be replaced. I quickly found out why the dealer also neglected to replace it as it is a $500.00 + dollar item if bought from Toyota. During this time, I called, and emailed the salesperson who has left the dealership, and gone into real-estate. She never indicated to me she was leaving the dealership. I had already taken all the receipts for the work, and tires purchased, and forwarded it to the salesperson before she left. She told us the receipts had been received and forwarded to management and we would be reimbursed for the tires, and alignment. We were willing to settle for that. However, the check never came. I’ve since called the dealership, emailed the dealership the receipts, and still have no response at all, nothing from anyone at the dealership. It was one of the operators, or front desk employees who told me over the phone that the salesperson we had purchased the car from had quit, and now works in real-estate. I have emailed, and forwarded the information to the used, and new car managers, and still no response. So, now after waiting, and giving the dealership the benefit of the doubt, nearly three months of no response I felt I had little recourse other than to share my story with anyone who might consider doing any business with this dealership. Shame on me, for not walking away and requesting a pre-purchase inspection before putting any money down on the car especially from this dealership. I seriously recommend you take your business elsewhere, or have a complete car inspection before purchasing a used car or anything from this dealership. It is extremely disappointing when you expect better from a new car/used car licensed dealer. I would say you could do much better, save money, buying a used car in a private sale given the way this new car dealer treats people. I wish all the best in you used car search, and again, take your business any place, but not Bob Bell. This is not the way to treat your customers. More

treat you like you are important from the time you pull in the guys that get your vehicle ready to be serviced and the friendly and knowledgeable service advisor. Yvonne huhn was my a from the time you pull in the guys that get your vehicle ready to be serviced and the friendly and knowledgeable service advisor. Yvonne huhn was my advisor treated me like me and my truck was her #1 priority they had to keep my truck she got me a loaner to get home and kept me well informed about my trucks status. if other dealerships had service advisors like Yvonne it would be a much better experience. More