Bob Bell Chevrolet

They had 3 different managers and the sales person working on me. The sales person went back and forth with his manager on pricing. I printed off the inter price for the vehicle I bought and it was 44 working on me. The sales person went back and forth with his manager on pricing. I printed off the inter price for the vehicle I bought and it was 44285,00 and I took it with me. The very first price gave me was over $48,000.00. I told the manager that price was not the sticker price I printed out of their inventory. Of course he gave me a bull of a story. He than said I could order one with less equipment on it. I said ok we can do that. He came back with a price and when I tried to negotiate the price, he told me there was no red cross sign on the lot. I told them originally I was paying cash for the vehicle you would have thought they would have treated better than that. While I was sitting there I was thinking why they would not make a deal on the avalanche since I was paying cash and it was the end of the momth. Lo and behold another different manager came out to me and askedif i would buy the avalanche for $41,400 and I said yes. Remember they wanted over $48,000 on the first go around. What a scheme they have when dealing with the customer. After I signed all the necessary I told them I would be back that night with my wife and have the check for them. When I returned that night to pick up the avalanche they lost a set of keys. Really professional. They told me they bring it to me house the next morning. And as I expected they did not bring them to me. I finally had to drive down the dealership so they can make a new set of keys and program them. I only bought the avalanche because they were the only dealership that color on stock.Never again will I buy anything from that dealership. They are a bunch of con artists. I have been vehicles for 45 years, and I never experienced anything like thois. The salesman was fine to deal with, but the managers deal with a fork tongue. More

I was looking to purchase a new Chevy sedan. I came on on a Thursday afternoon and Gaurav, my sales consultant, helped me test drive a whole bunch of different models, and walked me through the different opt a Thursday afternoon and Gaurav, my sales consultant, helped me test drive a whole bunch of different models, and walked me through the different options. I told him what I was looking for, and he worked hard to give me the car that best fit my interests. He was completely honest with me, suggesting less expensive options when he thought they would be more appropriate for what I wanted, and not trying to push models or options I didn't need. When I made my decision and came back on Saturday morning to buy a car off the lot, he picked me up at my apartment, he arranged it so I could get my title and license plates done right at the dealer (and save myself a trip to the DMV), and he walked me through all the new options on the car I purchased. An honest salesman more interested in helping me get the car that best fit my needs, not simply trying to make me spend money I didn't have to -- that's what you look for in a car dealer. And with lots of Chevy dealerships to choose from, honest guys like Gaurav make the difference. I would definitely recommend to my friends to buy cars from Gaurav and Bob Bell Chevrolet. More

My husband and I recently went looking around for our dream truck, a 2500 Chevy silverado with a crew cab, 8' bed, duramax diesel, the full package. We had just got off of our midnight police shift, star dream truck, a 2500 Chevy silverado with a crew cab, 8' bed, duramax diesel, the full package. We had just got off of our midnight police shift, starting at 08:30am and first went to Fox in laurel, Maryland. We told them what we wanted, they had first told us what we were looking for did not exist. We test drove a very basic Chevy silverado diesel, liked it, however, it was not what we wanted (package, color, everything). It also did not have an alarm system or automatic locking doors. They were trying to get us to purchase this, for about $50,000, the same price as the fully loaded truck we wanted. Then they ran a search they said of all the dealerships around the area for the kind of truck we wanted, said it does not exist, and tried to throw other trucks our way that didn't even appeal to us. So disappointed, we told them we were going to grab a bite to eat and think it over. When we left there we called up numerous dealerships around our area looking for this truck, no one had it. We called JBA Chevrolet in glen burnie, Maryland, they said they had it. So we drove there, and came to find they just told us that to get us there, they did not have it. Then they told us they could find it for us and have it brought over from another dealership, and told us they found one in Virginia. We also received a phone call from Fox in laurel, Maryland stating they miraculously found the same one in Virginia, as well. JBA told us it would take about three hours for it to arrive, for us to go out somewhere, eat, do whatever. Fox in laurel, Maryland called us as well and said they had the truck coming to them too, that it was on the way. That was around 2:30pm, we were so exhausted, depressed, did not know what was going on, and actually took it upon ourselves to do a search for this truck in Virginia. It was not in Virginia, our dream truck was at Bob Bell Chevrolet in Baltimore! We spoke on the phone with one of the managers, who was very nice and professional, told him what we went through all day, and he said no dealership is getting this truck, if we want it we need to go there, and yes it is really there. We were ecstatic and immediately drove there. As soon as we pulled up in the parking lot, we saw it, our dream truck, right in front of u! Fox in laurel, Maryland lied to us, 1. Telling us it did not exist, and 2. Telling us it was on its was (from Virginia), JBA Chevrolet in glen burnie, Maryland lied to us, 1. Telling us they had it, making us drive all the way there for nothing, and 2. Also telling us it was on its way there from Virginia. Well we found it, and NOT in Virginia. The entire staff was very welcoming and professional upon our arrival and entire time there. Melanie Sersen was awesome working with us, assisting us with our paperwork, also gave us the manual and keys! The manager came out to greet us, shook our hands, and was just very genuine and appreciative. You hardly ever see managers AND staff that have such positive attitudes, and are so professional and willing to help you out- But Bob Bell Chevrolet in Baltimore has all of that. Even our dream truck! Once we finished all of our paperwork with Melanie, we met with Lisa Henderson. She was absolutely fantastic, really helped us out and took care of all of our financial work. She did it quick too, we even got our license plates! Between her and Melanie getting us all situated, we were in and out of there less than 2 hours. It was such a great experience, we were very satisfied with everything. Our only complaint is that we did not go there first, that we wasted our time at Fox in laurel, Maryland and JBA Chevrolet in glen burnie, Maryland. Do yourself a favor, skip all the bullsh*t and go straight to Bob Bell Chevrolet in Baltimore, they'll treat you right and really do have what you are looking for! More

I had great experience of buying my car at Bob Bell Chevrolet. General sales manager greeted me and directed me to sales consultant who on a very professional level assisted me with buying a car. I was Chevrolet. General sales manager greeted me and directed me to sales consultant who on a very professional level assisted me with buying a car. I was hundred percent satisfied. I would definitely recommend this dealer to anyone. More

We emailed the dealership and told them what we were looking for and Chris Francis gave us an on the road price. We went to the dealership and made the purchase without any problems. We were very happ looking for and Chris Francis gave us an on the road price. We went to the dealership and made the purchase without any problems. We were very happy with the way that we were treated and would recommend others to go to Bob Bell in Baltimore. More

On December 31,2011, I purchased a Cruze from Chris Francis, Mike Beck was the manager on duty, David Kirn handled all the finance paperwork. I brought in pre-approval loan documents from the Security Francis, Mike Beck was the manager on duty, David Kirn handled all the finance paperwork. I brought in pre-approval loan documents from the Security Plus credit union. After several conversations with The Security Plus credit union throughout the month of January, I discovered that somewhere in the paper signing process that TD Auto is somehow the company that is handling my loan. My credit union left several messages and I myself have left a message for Dave Kirn and emailed through the site and emailed the salesman Chris Francis directly and I haven't received a response. When my credit union finally received a call back from Dave Kirn, he indicated to them that I never furnished any pre-approval documents and that they are claiming no fault in the situation. In essence they just called me a liar. I am no liar. I handed my pre-approval documents to Chris Francis, he handed them to Dave Kirn and while Kirn drew up the paperwork for the sale he had it sitting on his desk and gladly pointed out on the paperwork where the APR matched my pre-approval documents. There's no benefit to me lying as my credit union was offering an additional quarter percentage off my APR for with scheduled automatic payments. I now understand the consequences of my trusting these people to honor my finance request and for not fully reviewing the documents, because now I have to go through the trouble of refinancing my car loan. This was my very first time purchasing a new car and I learned a very important lesson and the next time I purchase a vehicle this wont happen again. These employees, this dealership switching lenders on me, they gain a monetary incentive by selling my loan to another lender. Its sneaky, deceiving and dishonest and they probably do this every day. I will never do business with them again. Maybe they should take a minute to check out the mission statement on the Bob Bell Automotive website. "Our employees, officers and directors are required to conduct the Company's business with the highest ethical standards and treat all customers with fairness and integrity to earn and maintain their trust." More

This has been my worst car purchase experience. We negotiated price and agreed on the sale on Friday. The manager told me we could not finalize the sale that day, to call on Monday. On Monday the deal negotiated price and agreed on the sale on Friday. The manager told me we could not finalize the sale that day, to call on Monday. On Monday the dealer told me that the price went up. Neither the dealer nor the manager would return calls; they would eat while on the phone or tell me to "call in ten minutes as he is working on something". Very unfriendly and unprofessional. The sale process was very long and the dealer did not send us the Title until much later, of course after several phone calls and after complains to the management. They would lie about having something done when it was not done. It seemed like we were bothering them and they were doing us a favor selling us the car. If we did not need this particular car we would not buy it from this dealership. More

They took excellent care of my Cadillac that needed new electronic shocks. Repair completed sooner than expected at an excellent price. I will continue to use the service department for repairs to all the electronic shocks. Repair completed sooner than expected at an excellent price. I will continue to use the service department for repairs to all the vehicles I own! Thanks for the great service! More

Scamsters. Quoted price on Friday for Suburban, negotiated it and accepted. went to buy it on Monday morning, they had changed it. Car was not shown till last minute, pre-delivery inspection not do negotiated it and accepted. went to buy it on Monday morning, they had changed it. Car was not shown till last minute, pre-delivery inspection not done, was asked to sign blank finance papers. Was told bank approved finance at 5.9%, went to sign papers, and had 6.74% written on it! Saleman delivered car with one set of keys and said the 2nd set would be available in a couple of days. Called them after a week, today, and was told by the sales manager that "don't expect it, but IF we ever get the 2nd set, we will give you a call!!" General manager-courtney appeared to be concerned when approached, but did not correct the issues. Car is sold. Money's in the pocket. Who cares about the customer? This is my worst experience ever with any auto dealer. Skip this dealer, find another one who might actually care. More

We were held waiting at the dealer while our vehicle we were planning on purchasing was located. We were never informed when first arriving it was missing and that the process would take so long, even tho were planning on purchasing was located. We were never informed when first arriving it was missing and that the process would take so long, even though we had communicated our son was in child care and needed to be done by a certain time. After waiting and having the actual vehicle switched out on us for a third time we finally got down to financing. At 4 hours into the process with a 2 year old melting down who was two hours late for bed the finance guy would not take no for an answer on the dealer add ons. He proceed to get in an argument with myself and my wife. Complaints to the sale manager about the delays and treatment by the finance guy have gone unanswered and bob bell lost a long term customer. More