Bob Allen Nissan

WARNING! ! DO NOT buy a used car from this lot. Here is my story. I found a used 2018 Mustang with only 57,263 miles on it on this lot. I had been looking for ! DO NOT buy a used car from this lot. Here is my story. I found a used 2018 Mustang with only 57,263 miles on it on this lot. I had been looking for a mustang with low miles and decided to make the drive to Danville to take a look. Normally, I take my brother who is a mechanic along, but this lot had good reviews and appeared online to be a larger lot so I didn't feel the need. As soon as we got there we took the car for a test drive and noticed that the car was jumping when going into any gear from park. The very young salesman was very nice and when he noticed we were very hesitant about the car offered for the mechanic at the new car dealership to look at it. I asked if the mechanic could run the car for any codes and just do an overall check since I was now nervous about the integrity of the car, even though it had such low miles. The mechanic then took the car to the new car dealership and we went into town to wait. We waited around in town for a couple hours while they checked the car. I called my brother, who is a mechanic to ask him if he thought I could trust this, and his response was of course you can trust a mechanic, they will look it over for you, especially if it is a dealership. After a couple hours they called us to come back and informed us that the mustang needed the transmission reprogrammed and I asked if there were any codes showing when they scanned it. The salesman's response was no. I then called the local Ford dealership in Danville to confirm that reprogramming a transmission would fix the problem we were seeing and they confirmed. It appeared that the problem we were seeing was a pretty easy fix, a few hundred dollars at the ford dealership to reprogram the transmission. I asked the salesman about what if it were a bigger issue and he actually told us they had sold a fusion to a girl a couple days before and it broke down almost immediately after she bought it and they ended up refunding her. I didn't know how to feel about that, did they sell junk, or did they stand by what they sell?? Regardless, we ended up unfortunately deciding to purchase the car. We made it home about 40 miles and then 3 miles to work the next day and then BOOM the engine light came on! MISFIRE cylinder 1 and 2. So I called the dealership. I have the car scanned and what do I find out??? THAT CHECK ENGINE LIGHT HAD BEEN CLEARED ON THE LOT BEFORE THEY SOLD IT TO ME!! The manager of the lot denies it, I drive there and discuss it with him until he gets his mechanic on the phone who then admits on the phone to clearing the code and putting the car on the lot. The lot manager then says he will fix the car for me. That becomes the biggest joke of all. Their mechanic puts spark plugs in it…I drive it maybe 40 miles and end up at BIll Collins Ford paying $500 to have those aftermarket plugs that were installed incorrectly replaced. So you ask where is the car now??? Where is my shiny new Mustang?? IT IS CURRENTLY AT BILL COLLINS FORD AWAITING ENGINE REPAIR!!!!!!! I have yet to drive the car I purchased on July 25th and it is Aug 22nd. So if you want a car that actually runs shop anywhere but here. They are deceptive and their mechanics do not even know how to properly install a spark plug. More

Bob Allen Dealership gets an A+ for customers service. They are extremely knowledgeable about the products they sell, helpful, and even willing to stay a little late when needed to complete a sale. All They are extremely knowledgeable about the products they sell, helpful, and even willing to stay a little late when needed to complete a sale. All members of the team from sales, to management, to financing we’re eager to help and they made buying a vehicle a pleasant experience. I couldn’t be happier and will definitely be seeking them out again soon as I have a couple of kids who will be needing vehicles as well. More

can not service what they sale I have a 2014 Altima that has a recall on the air bags and they have jerked me around for three weeks to get an appointment. Called to make one and I have a 2014 Altima that has a recall on the air bags and they have jerked me around for three weeks to get an appointment. Called to make one and the service tech that could do it was not going to be in on Saturday for 2 weeks. Made the appointment, the day before they called and said the tech had an emergency and would not be in the next day. That was fine, they scheduled it for the next Saturday. I had the car there at 8am and no one knew anything about it. I find this very unprofessional. I wait to here a response. I would not recommend Bob Allen to anyone until they correct the service dept. issues. You would think that a large company like that would have a little more concern for customer service. More

Have never been treated so fairly or so much like family. Although they had Rogue's on the lot, the one I wanted wasn't there. Paul (the manager) worked very hard to find the exact vehicle I wanted and did Although they had Rogue's on the lot, the one I wanted wasn't there. Paul (the manager) worked very hard to find the exact vehicle I wanted and didn't try to sell me something that he had. I really appreciated that. I have had free oil changes from the dealership and at times that I couldn't get the service done while I waited, the dealership made sure I had a ride to and from places I needed to go. The vehicle was clean and full of gas and the deal, oh the deal. No wonder they call Bob Allen Danville's Deal Maker. They ARE! Thanks Paul and Jim! More