Bob Allen Motor Mall

I recently contacted the dealership to purchase a 2021 jeep grand Cherokee. The salesman responded promptly. However, that was the extent of my positive experience. He sent me a sample sales agreement jeep grand Cherokee. The salesman responded promptly. However, that was the extent of my positive experience. He sent me a sample sales agreement and said that I didn't qualify for many of the incentives and said the dealer discount was only $700+. However, the website has the discount as $9304 off the MSRP. When I asked about the $2500 additional trade savings offered by Chrysler, I was told that they take that off of the trade allowance given for your vehicle. Initially, the salesman said I didn't qualify for that either because the vehicle was a 2014 with over 120,000 miles. Their own web listing says 2010 or newer with under 150k miles. When I questioned this, of course I was told it was a typo. Basically, I qualified for $1750 in incentives, was offered $5k for my trade and should have qualified for the $2500 additional trade savings. Msrp $43915 less $9250 is the price I should pay which also doesn't include any dealer discount. Instead, I get a sales agreement that says the selling price is $41876. The math doesn't add up and the salesman wasn't willing to take the time to explain. More

I had such a great experience with Bob Allen Motor Mall! After Jeep shopping for a year and a half- I got an amazing deal on my brand new 2021 Jeep Wrangler. A special thanks to Austin, Rodney, and Lisa for After Jeep shopping for a year and a half- I got an amazing deal on my brand new 2021 Jeep Wrangler. A special thanks to Austin, Rodney, and Lisa for making this an easy and enjoyable experience. I highly recommend this dealership over any of the ones I have been to in the past! More

Happy with the deal. Unhappy with the follow-up On December 21 2017, I traded in my 2015 GMC for a 2018 GMC. The deal and the ease of trade was great. Sadly Alex, my salesman, has since left. In Apr On December 21 2017, I traded in my 2015 GMC for a 2018 GMC. The deal and the ease of trade was great. Sadly Alex, my salesman, has since left. In April of 2019, I received notice from my lease company that taxes for 2018 were due on my 2015 truck. It has been 6 months now and John Welsh and Bob Allen Motor mall have not paid the taxes on the truck that I traded. They were the owners from December 21st 2017, so on January 1 they owed the tax. The lease company paid it and now wants me to pay the money back to them. Multiple emails and phone calls have not resolved the issue. The County Clerks Office in Boyle and Jessamine counties both say there is nothing I can do to fix it. Now I have received a notice demanding payment from the lease company. I am forced into filing against Bob Allen Motor Mall with the BBB and the Attorney General as well as posting my complaint on social media. Bob Allen Motor Mall COULD have easily sent a check in April of 2019 to clear this all up. But they didn't. I guess my 4 new truck purchases weren't enough to warrant them forking out $360.00 that they themselves owed to clear my name from their debt. Obviously, I am now going to have to find a new dealer to purchase trucks from next year. More

Don't bother. Non-responsive and non-negotiating. Called and talked to "Tony" about a $900 price difference on a 2011 Mazda 3. Waited 24 hours for a call back that never came, then I called back mysel Called and talked to "Tony" about a $900 price difference on a 2011 Mazda 3. Waited 24 hours for a call back that never came, then I called back myself and talked to Tony again. Waste of time as the price was "rock bottom price". Non-responsive and non-negotiating. Don't bother here, take Bob Allen Motor Mall off your map. Good luck where ever else you land! More