Bob Allen Ford

No Such thing as a Good Customer here! I have bought several new cars here. When I had trouble with my Explorer (75,000 miles), they charged me $2400.00 to replace the turbocharger. When that didn't fix several new cars here. When I had trouble with my Explorer (75,000 miles), they charged me $2400.00 to replace the turbocharger. When that didn't fix my car they said I needed a new engine ($14,000.00). When I took the car to a local repair shop, Guess what? I was able to get the car fixed good as new for $1,600. No refund from Ford or Bob Allen. More

I bought my car from Bob Allen almost a year ago today and have been very happy. Service twice and always pleasant quick and easy and have been very happy. Service twice and always pleasant quick and easy More

They were not very good to work with. Bought a car remotely only to find out one of the desired features was NOT on the car! They did NOT refund my money keeping $2,500.00 which they attributed to re- remotely only to find out one of the desired features was NOT on the car! They did NOT refund my money keeping $2,500.00 which they attributed to re-stocking and lost business! I would never deal with these people again. Liars and scam artists beginning with the owner. Got an attorney and their fees were not worth chasing the money. I couldn’t be more angry as I never did see the car! More

Worse costumer service experience! Took my car a GT350 Shelby for and oil change and some service on the breaks pads! Making to much noice. Josh very rude person complained about changing them even if I’m Shelby for and oil change and some service on the breaks pads! Making to much noice. Josh very rude person complained about changing them even if I’m paying for a package that I purchase went I buy my car, anyways that’s not the problem this guy probably ask mechanic to abuse my car because, he was mad of doing a service that I’m paying for it. They put 51miles on my car and use 3/4 of my gas tank. This is very unprofessional from this people to use some else cars! Also they kill my tires! Having all the prove that josh abuse my car Mark Dale service manager! Was sitting on his chair the hole time that I was talking to Him doing nothing but just saying that’s he will fill my gas tank! That’s not a favor to me because my car as already a full tank of gas went I leave it at the shop! Anyway did not fell comfortable with the situation decide to talk to Derek president manager of service! At lease he get off his sit and find out what happen to my car! But after talking to his people he came to me with another excuse saying that they drove my car all the way to 435i and drive it back! I have picture of all the this miles and tires! This is very unprofessional from all your employees specially Josh, you guys need to do something about it because this is not the 1st time this happens to me! Mark and Derek should do something about but they decide to do nothing but just keep sitting down on their chair! Very very bad costumer service More

All employees were professional, efficient and helpful. They got me through the sales process without dragging the process out all day. Thank you very much They got me through the sales process without dragging the process out all day. Thank you very much More

9 hours for service with an appointment Recently had my 2015 Explorer in for routine service (oil change and tire rotation). Bob Allen had previously indicated rear pad needed changing. Al Recently had my 2015 Explorer in for routine service (oil change and tire rotation). Bob Allen had previously indicated rear pad needed changing. Also, received a recall notice from Ford. I call on Monday and outline what need to be done, they scheduled me for Friday at 9 AM. At 3 PM I get a call that rotors needed replacing then ask if I wanted to change spark plugs?? Up selling like the Quickie Lube shops? Anyway indicted it should be ready by 5 PM. Arrive at Bob Allen, Explorer is still on the rack, last car and mechanic in the whole shop. Wait another hour then, presented with the bill, and WOW! I guess the brake coupon did have any value. I had used Bob Allen for routine maintenance and have always been slow 1.5 to 3 hours. Sorry my time is valuable then waiting on this group. Anybody know a good reliable shop in the area who appreciate their customers? More

Above and Beyond Customer Service I don't write many reviews but my recent experience at Bob Allen Ford in Overland Park was exceptional! The Service Manager, Jonathan Pankrez, went ou I don't write many reviews but my recent experience at Bob Allen Ford in Overland Park was exceptional! The Service Manager, Jonathan Pankrez, went out of his way to help in getting my Ford Fusion fixed within a couple of hours of my call for assistance. He not only immediately knew what the issue was, but stayed at the dealership on his personal time and waited for my car arrive. My car was fixed and back on the road ASAP. He went above and beyond my expectations and I HIGHLY recommend Bob Allen Ford - Jonathan made a believer out of me that extremely high customer service is still out there! Thanks for a very suburb experience. More

Outstanding service Excellent service department and very friendly staff. I've been here multiple times and have never had a bad experience. They keep me updated througho Excellent service department and very friendly staff. I've been here multiple times and have never had a bad experience. They keep me updated throughout the process when fixing issues and I'm never surprised with unexpected repairs. Shane, JP, and Josh in the service department are awesome and I would highly recommend them. More

Great service! Always a great visit and good quality work at Bob Allen. My Ford is very reliable and hasn’t needed more than routine work, but no matter the work the Always a great visit and good quality work at Bob Allen. My Ford is very reliable and hasn’t needed more than routine work, but no matter the work they always do a great job. More