Bob Allen Ford

Ford Fusion Hybrid I brought my car in because when I travel long distances, the wrench light will come on. Unfortunately they were unable to recreate the problem - unde I brought my car in because when I travel long distances, the wrench light will come on. Unfortunately they were unable to recreate the problem - understandable. I have no problem with the fact that the car behaved while in the shop. Just one of those things. Don in shop was very nice. I really want to give kudos to Evan (I hope I got the name correct from Sales). While waiting for the car, I asked him if he could help me reset the Bluetooth on the car. My phone had to have the original factory settings reinstalled and when that happened, I lost the capability to call using Bluetooth. He was kind enough to wait for the car to come around and he reset my Bluetooth on the car. More

Dead Battery - Service Great Had to replace the battery in my Fusion,, service was fast and no issues. Jonathan greeted with a smile and a handshake then took care of my problem Had to replace the battery in my Fusion,, service was fast and no issues. Jonathan greeted with a smile and a handshake then took care of my problem and washed the car! More

Easiest car buying experience ever. I called Brad with questions about a used pickup. My credit score limits my opportunities. I wound up in a new Escape at zero percent! I called Brad with questions about a used pickup. My credit score limits my opportunities. I wound up in a new Escape at zero percent! More

Completely Satisfied Good and honest service done quickly. I was even helped with the shuttle service as I had to leave for home briefly. Thanks for the good service. Good and honest service done quickly. I was even helped with the shuttle service as I had to leave for home briefly. Thanks for the good service. More

Always great I have had my Ford 500 since 2007, but I always bring to the dealership where I purchased. Next Ford will be purchased here too I have had my Ford 500 since 2007, but I always bring to the dealership where I purchased. Next Ford will be purchased here too More

great service if/when you can get in.. I am very happy with the services provided once I am able to get my truck in line/registered for service. However, it took 4 attempts of me stopping I am very happy with the services provided once I am able to get my truck in line/registered for service. However, it took 4 attempts of me stopping by to successfully leave it for service. Three times, I pulled into the service area only to see vehicles 3 to 4 deep in both lanes waiting to be checked in. I said to myself, "Well, I am unwilling to wait just to drop of my truck. I will come back later....." I am not sure what caused the holdup, but it sure seems to be systemic.... More

Very Client Focused Staff (Mark) is always very professional and client focused and quality is always a top priority. They are very thoughtful and do not try to upsell Staff (Mark) is always very professional and client focused and quality is always a top priority. They are very thoughtful and do not try to upsell and push service options. They focus on my issues and then handle them. More

replacement of front bumper The body shop coordinated nicely with my insurance company.My car was returned to me in new like condition. The work done was excellent indeed. The body shop coordinated nicely with my insurance company.My car was returned to me in new like condition. The work done was excellent indeed. More

Truly, the best in town! The great thing about Bob Allen Ford is, they do what they say they're going to do! They always follow up! You're wasting your time to go anywhere el The great thing about Bob Allen Ford is, they do what they say they're going to do! They always follow up! You're wasting your time to go anywhere else! More

Up and running in Overland Park My recent visit involved an obscure electrical issue that caused the engine not to start. The mechanic took several hours and painstaking tests and de My recent visit involved an obscure electrical issue that caused the engine not to start. The mechanic took several hours and painstaking tests and determined the problem. I was charged a reasonable amount and my problem was solved. Thank you, Mike and Curtis. More