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Boardwalk Ferrari- Service Center

Plano, TX

5.0
826 Reviews

826 Reviews of Boardwalk Ferrari- Service Center

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March 29, 2023

As usual Boardwalk Ferrari Service department never fails. Has a strange clicking noise under the car which was found quickly and fixed quickly. More

by warrenhud
Recommend Dealer
Yes
Employees Worked With
Chris Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 29, 2023 -

Boardwalk Ferrari responded

This is what we love to hear! It's our pleasure to deliver prompt and professional service at Boardwalk Ferrari. Thanks for all your support!

March 21, 2023

Everything about Ferrari Dallas was as perfect as one would expect from a dealer of this quality More

by mweitzenhoffer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Frey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ernesto Rosa
Mar 21, 2023 -

Boardwalk Ferrari responded

Thank you for your five stars and confidence in Boardwalk Ferrari! We appreciate your support. See you next time!

March 21, 2023

Had my car in for a major service. I was kept well informed throughout the six week process and the cost was as expected. Chris the service writer did an exceptional job. More

by Robert
Recommend Dealer
Yes
Employees Worked With
Chris Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Collin the lead mechanic on the job
Mar 21, 2023 -

Boardwalk Ferrari responded

Robert, thank you for the review! We are so glad to hear that you had such a successful service experience working with Chris and the Boardwalk Ferrari team. Drive safely, and we hope to see you back again down the road!

March 21, 2023

Great service! Chris and Steve are amazing and a pleasure to do business. Boardwalk Ferrari is a gem! More

by wmitchell21
Recommend Dealer
Yes
Employees Worked With
Chris Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Fordham
Mar 21, 2023 -

Boardwalk Ferrari responded

Thanks for choosing Boardwalk Ferrari! Chris and Steve are definitely top-notch when it comes to great customer service--we're lucky to have them on our team and hope more folks will have the chance to work with them. We appreciate your review and hope to work with you again.

March 18, 2023

Always a pleasure to have my Ferrari 360 serviced at Boardwalk Ferrari. Chris Williams, my service advisor, knows his stuff and the techs working on the cars are also excellent. More

by warrenhud
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Fordham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ernesto Rosa
Mar 20, 2023 -

Boardwalk Ferrari responded

Warren - Thank you for leaving Boardwalk Ferrari this wonderful review and for trusting Chris and our team with your vehicle's care. It was our pleasure to assist you and perform your vehicle's service! Have a great day and keep us in mind for any future needs!

March 16, 2023

What a GREAT group of people ! From the service writer (Chris Williams) to the techs, to Jose in Parts ! This has to be the best Maserati dealership in the USA. The care for my car More

by karenroxelana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose in Parts
Mar 16, 2023 -

Boardwalk Ferrari responded

We are delighted that you were so well taken care of by Chris and Jose! Thank you for choosing Boardwalk Ferrari and for sharing your experience. Drive safely until we see you again!

March 15, 2023

Great people and Great service. Always trying harder no matter the adverse, third-party factors. Much appreciate Steve and Paul's efforts to pick up and deliver all cars on time a More

by JC61
Recommend Dealer
Yes
Employees Worked With
Steve Fordham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Frey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Quentin Forge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 16, 2023 -

Boardwalk Ferrari responded

Steve, Paul, and the Boardwalk Ferrari team appreciate your kind words! Thank you for being our client!

March 14, 2023

Worst service ever. Despite having an appointment for my yearly service, tires, and inspection, I had to wait several days to the ineptness in the service department. More

by Tim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ernesto Rosa
Mar 16, 2023 -

Boardwalk Ferrari responded

Tim, our goal is to deliver a seamless process, and I am so sorry to hear that your service experience has taken longer than hoped and that there has been a billing error. I'd like to step in immediately so that I may ensure your outstanding concerns are addressed and see if I can help make things right. Unfortunately, it can be difficult to locate contact information without a last name. If you are willing, please reach out to me when you are free. Thank you, Steve Fordham - Service Manager - (972) 447-5223

March 12, 2023

Quality of work is good upto the mark However there was a little delay in communication with the progress or completion of the order, had to call in multiple times to get the status. One off thing. My regula More

by MaseratiMaverick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Frey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joaquin Alonso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 13, 2023 -

Boardwalk Ferrari responded

We apologize for any lack of communication on our end. We strive to deliver a straightforward service experience, and we never intend to inconvenience our guests. I assure you that we will work to improve our practices in the future. If there is anything more we can do to assist you, please feel free to reach out. Best, Steve Fordham - Service Manager - (972) 447-5223

Apr 04, 2023 -

MaseratiMaverick responded

All Good now!! It was just a suggestion and I am extremely happy with the service being provided

March 10, 2023

Ernesto and Paul were terrific to have help with service. Of Al the exotic cars I have had Ferrari and your service are unmatched More

by mweitzenhoffer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Frey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ernesto Rosa
Mar 10, 2023 -

Boardwalk Ferrari responded

Thank you for the review! We are so glad to hear that Ernesto and Paul delivered such a successful service experience. Drive safely, and we hope to see you back again at Boardwalk Ferrari!

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