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Boardwalk Ferrari- Service Center

Plano, TX

5.0
825 Reviews
Call Service Center (972) 447-5200

825 Reviews of Boardwalk Ferrari- Service Center

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June 16, 2023

Communication was horrible. It took 8 weeks and no one would update us on the status More

by Doug.glaser
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Williams
1.0
This rating includes all reviews, with more weight given to recent reviews.
Joaquin Alonso
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 16, 2023 -

Boardwalk Ferrari responded

Doug, we’re sorry that you feel this way after we worked hard for 2 months to fix the damage to your vehicle. We have over 45 documented updates through this same time period. Our service advisor provided you his personal cell number to contact him at any time as well. We performed a one hour drive cycle at no cost to you, and delivered your Maserati back to your home, full of fuel, and freshly detailed, at no cost to you. Please reach out to me personally, any time that we may be of service to you. Thank you, Steve Fordham - Service Manager - (972) 447-5223

June 15, 2023

Absolutely perfect service on my Maserati from Chris. He not only redeemed my faith in the dealership but he expertly handled a bad situation at Enterprise Rent-A-Car. Chris, THANKS! You once again pr More

by Tim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 15, 2023 -

Boardwalk Ferrari responded

It means a lot to us, Tim, to hear about your five-star service experience with Chris for your Maserati at Boardwalk Ferrari. We're glad he was able to handle the situation at Enterprise Rent-A-Car and provide you with an amazing experience. Your support is greatly appreciated! Safe travels in your Maserati!

June 09, 2023

Paul Frey and the dealership did a great job on the evaluation of the car and the service. The report from Scott Thomas was very thorough. More

by robb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Frey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 12, 2023 -

Boardwalk Ferrari responded

Robb, we're glad to hear you had a great experience with Paul, Scott, and the rest of the team during your service at Boardwalk Ferrari. Thank you for taking the time to share your feedback and support! We hope to see you again in the future.

June 05, 2023

Paul Frey did a great job. Excellent service experience; always goes above and beyond; first class. More

by JC61
Recommend Dealer
Yes
Employees Worked With
Paul Frey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 05, 2023 -

Boardwalk Ferrari responded

Thank you for the review! We are so glad to hear that Paul delivered such a successful service experience. Drive safely, and we hope to see you back again at Boardwalk Ferrari!

June 04, 2023

Excellent service expérience, thanks Joaquin for thé help and your driven Torin was outstanding. Really appreciate it. More

by Don
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Enver Kaba
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joaquin Alonso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 05, 2023 -

Boardwalk Ferrari responded

Thank you for the review! We are so glad to hear that Joaquin and Torin delivered such a successful service experience. Drive safely, and we hope to see you again at Boardwalk Ferrari!

June 03, 2023

They took care of my problem very cordially and quick and treated me very professionally More

by Maven
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joaquin Alonso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 05, 2023 -

Boardwalk Ferrari responded

The entire team at Boardwalk Ferrari is so glad we earned your business. Thanks so much, Maven!

June 03, 2023

The service was performed to the highest standard. However, after I paid for the work, I am yet to receive an invoice for my records. More

by Gabe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Frey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 05, 2023 -

Boardwalk Ferrari responded

We appreciate your 5-star review, Gabe. Thank you for sharing that we provided you with the highest standard of service at Boardwalk Ferrari. We apologize for any inconvenience caused regarding the invoice and we will take the necessary steps to rectify this situation as quickly as possible. Thank you, Steve Fordham - Service Manager - (972) 447-5223

June 02, 2023

I cant thank-you enough, exemplary! I own a Mercedes, Jaguar, Range Rover and Ferrari, nothing exceeds this service More

by Miles David
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joaquin Alonso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 02, 2023 -

Boardwalk Ferrari responded

We're thrilled to hear that you had an exemplary experience at Boardwalk Ferrari, Miles! Thank you for choosing us for your luxury vehicle services, and we appreciate your continued patronage. We look forward to serving all your automotive needs the next time you visit us.

June 02, 2023

I cant thank-you enough, exemplary! I own a Mercedes, Jaguar, Range Rover and Ferrari, nothing exceeds this service More

by Miles David
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joaquin Alonso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 02, 2023 -

Boardwalk Ferrari responded

We're thrilled to see how happy you are with our service, Miles! Thank you for choosing Boardwalk Ferrari and for trusting us with your luxury vehicles. It's an honor to have exceeded your expectations, and we're grateful for your support.

May 31, 2023

Boardwalk Ferrari always provides the best service taking extra special care of my Portofino. The staff are all experts in their fields and I expect nothing but the best experience every time. More

by Cargirl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Fordham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Frey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 31, 2023 -

Boardwalk Ferrari responded

We appreciate the review! It means a lot to hear that you are confident in the Boardwalk Ferrari team to get the job done. Safe travels, and we hope to see you back!

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