Bluebonnet Motors

Honestly...all dealerships should be sell cars this way. After finding a great deal on a new 2016 Focus Titanium on Bluebonnet's lot, my wife and I pre-qualed ourselves through Capital One. We don't like hag After finding a great deal on a new 2016 Focus Titanium on Bluebonnet's lot, my wife and I pre-qualed ourselves through Capital One. We don't like haggling, or negotiating...and we definitely don't like wasting anyone's time. We visited to the dealer with the intent of buying *only* the specific car we found, *only* at the quoted price, *only* financed through Capital 1, at *only* their terms. The only circumstances under which we would bend would be if a lower rate was found elsewhere, or if we were offered a lower price (no way that was happening, as the car's price was well, well below MSRP). We would not have purchased a vehicle if any of the conditions were not met. Bluebonnet's sales structure, with their no-haggle pricing, and their reasonable fees, accommodated all of our requirements, and made our couple of hours there pleasant. From the beginning stages of us online shopping, to the end when we drove off the lot, we were helped by Lee Agnello. He was professional, personal, honest, and clear. He wasn't all about the fake smiles, or the fake pleasantries, or the general fake sales attitude that many sales people have. He was exactly what car sales people should be. When we arrived, he immediately walked us out to the Focus (he had it pulled out up front for us) and gave us a 3 minute sort of walk around. There was a mechanic tinkering with it when we walked out. Because the car had been on the lot for a while (hence the ridiculously low price), he asked the service folks to drop a new battery in it, which was a nice touch. After he was done walking us around it, he offered to take us on a test-drive. We declined, as we wanted to go through numbers first. If the numbers didn't work, there was no sense in us moving any further. He put together numbers, which were exactly what we wanted. He collected our credit application, and per my instruction, told the finance crew that we were insistent on financing through Cap 1. While they did their work, we went out on a test-drive. When we test drive cars, I prefer just...quiet. I prefer to listen to the car...the engine, the wind noise, the brakes, etc. I try to remove distractions to really "feel" the car. Some sales people will yammer on about whatever while on a test-drive. Lee just sat back and let us do our thing. It was great. When we returned, another gal (I can't recall her name) sat with us for a few minutes while Lee checked on financing. She pitched us some car protection packages...paint sealants, interior sealants, and car detailing. We declined. Based on our past car buying experiences, we expected a bit of pushiness. Nope, the gal just thanked us and called Lee back over. No pressure what-so-ever. Lee walked us over to finance, where we waited maybe 10 minutes. Our finance rep (Cody) walked us into his office and started going through the final steps. He asked us questions about what we do for a living, other general small talk, and about our driving habits. He was personable, and like Lee, straight-forward. Like I figured, his driving habit questions were leading into pitching us an extended warranty. Before he began, I essentially cut him off (I may have been a bit rude...if any Bluebonnet staff are reading this...sorry about that) and mentioned that we didn't want any additional warranties. He was fine with it, but explained that he was required to talk to us about them. He did, we declined, and Cody moved on. When Cody mentioned that he final numbers we were given matched what we were pre-qualed for through Cap 1, we were elated. We signed some paperwork, and went on our way. I should mention that our credit application was run through 3 lenders. We would have preferred to stick to only Capital 1, but per Cody, they were required to try at least 3. Anyone reading this should note that this means that there *will be multiple hard pulls of your credit report*...but don't fret. The pulls will all be flagged as auto loan related, and will be identified as a "cluster pull" (I believe that's what it's called), which, for scoring purposes, will only count against you as if it was a single pull. A few extra things to note. - On our test drive, I noted a slight steering wheel vibration. When we were done, Lee had the service dept look into it. It turns out that there was a small "flat spot" in one of the tires. Like the battery replacement, this was directly related to the fact that the car had been parked on the lot so long. The service crew re-balanced the tires, and did what they could to work out as much of the flat spot as possible. The vibration is about 95% gone, and will hopefully be completely gone the more we drive the car. Lee noted a free tire rotation in our file, which will accompany our complimentary 5,000 mile oil change. - Make sure you ask them about their 1 year of free car washes (interior and exterior). The offer a year of free washes on every new vehicle they sell. The free washes are from a car wash chain with plenty of convenient locations in San Antonio and the surrounding areas. You could literally get your car washed every day for a year if you like. - Don't expect to walk into this dealership and negotiate their bottom-line prices. Maybe there is wiggle room, but the way I understand it, their vehicles pricing is what it is. In looking at several other cars online, their pricing is very, very competitive. - Don't be afraid to say no. No one that we dealt with was even remotely pushy. A simple "no, thank you" from me was enough for them to carry on. These folks are not about high-pressure sales tactics. Overall, it was a SOLID 5 star experience. Everyone at Bluebonnet was great. Big thank yous to the team that helped us make our short day-trip to New Braunfels fruitful. We're looking forward to having our new car serviced at Bluebonnet. More

Wonderful Experience This was the most straightforward and honest dealership of the many that we visited in shopping for a new car. Keith took excellent care of us from be This was the most straightforward and honest dealership of the many that we visited in shopping for a new car. Keith took excellent care of us from beginning to end. The facility is beautifully maintained and was a comfortable place to spend a few hours while finishing up our purchase. We would consider driving from San Antonio for service to enjoy their waiting area- pastries, coffee, oversized leather chairs- world's above the offerings of our closest Ford. We would wholeheartedly recommend Bluebonnet Ford. More

Comfortable,courteousness,informative Blue Bonnets service is by far the best to date,from Keith the salesman who recognized me and greeted me.Joe the service rep who was very helpful and Blue Bonnets service is by far the best to date,from Keith the salesman who recognized me and greeted me.Joe the service rep who was very helpful and Joe the body-man who described in detail how he wad going to repair my truck.Jeff the car rental man was very kind,and finally the people who guide you into the service line and kindly greet you.very nice! More

Highly recommended dealership The salesmen who help me (Oscar and Josh) were both extremely helpful, friendly, and professional. They were able to make a great deal on both my tra The salesmen who help me (Oscar and Josh) were both extremely helpful, friendly, and professional. They were able to make a great deal on both my trade in and my new purchase, as well as some additional incentives (the price they offered me was actually $800 less than what I was expecting to pay). Cody, the finance guy, was also very respectful and did not try shove any additional warranties down my throat; he told me about them and their benefits, and that was it. This is in stark contrast to the borderline extortion that goes on at other dealerships. I would highly recommend this dealership to anyone out to buy a new car. More

Excellent Salesman We had the pleasure of dealing with an excellent salesman, John Starr. He clearly represents Bluebonnet Motors. Highly recommend him for all your sa We had the pleasure of dealing with an excellent salesman, John Starr. He clearly represents Bluebonnet Motors. Highly recommend him for all your sales needs. More

Best car buying experience in my life Our salesman was NOT pushy and fast talking. He compared vehicle options, price and genuinely helped us find the best truck for our family. It felt li Our salesman was NOT pushy and fast talking. He compared vehicle options, price and genuinely helped us find the best truck for our family. It felt like talking to a trusted friend. Our financing was seamless and they gave us a rate of HALF what our credit union offered. Customer service was excellent from the minute we walked in the door. They even have a play area and gaming system for the kids. I loved the whole experience and will buy every vehicle from Bluebonnet Ford. More

Could use more customer service training. Came in to look at a 2015 Mustang that had hail damage. First I spoke with Lee, then I was sent to talk to Ray, I believe his last name was Leonard. T Came in to look at a 2015 Mustang that had hail damage. First I spoke with Lee, then I was sent to talk to Ray, I believe his last name was Leonard. Told him I had a lot of negative equity that I felt the heavily priced Mustang would probably work for me. Anyway, after they appraised my trade in and was told that the bank would not carry it over, I was quickly shuffled out the door with barely a goodbye and not even a thank you. Didn't even ask me if I had money to put down. I quickly left the dealership and told myself that I would never come back here and would not recommend this dealership to anyone. More

Unforgettable Big believer in hard work pays off,well the staff at this dealership know what that's all about. They took the time find me my dream vehicle,then went Big believer in hard work pays off,well the staff at this dealership know what that's all about. They took the time find me my dream vehicle,then went to bat for me and found the best deal possible,didn't give up or disappoint for any reason all for me to be able to drive away in a vehicle that my hard work is going to be paying for. Could not get any better than this. Definitely feeling the customer appreciation for them. Especially from Jose Soria who made this girls dream come true. More

Made the switch from GM to Ford! Absolutely loved my experience with Andy Smith and Donna Kneese. This was the smoothest and easiest purchase I've ever made. Top notch professionals w Absolutely loved my experience with Andy Smith and Donna Kneese. This was the smoothest and easiest purchase I've ever made. Top notch professionals who really care and strive to get you the BEST deal possible! So proud of my new truck!!! More

Top notch service! Will never go anwhere else! This company was so great to work with! Hassle free, great customer service! We bought two brand new F150 trucks! No hassle on the trades, gave top do This company was so great to work with! Hassle free, great customer service! We bought two brand new F150 trucks! No hassle on the trades, gave top dollar. Dealt with the salesman, Andy! He was great! I have sent several people, all with the same experience! Bluebonnet has my future business! More