Bluebonnet Motors

Great staff with friendly environment. The sale representative Curt wasn't pushy and was open and honest. in general from first waking in to purchasing the vehi with friendly environment. The sale representative Curt wasn't pushy and was open and honest. in general from first waking in to purchasing the vehicle, there was at no time I felt pressured to do anything I did not want to do. overall great experience and I expect I will receive great customer service for years to come More

Great Customer Service I had one of the best experiences at Bluebonnet Ford when I bought my mustang. I can't explain how much Curt helped me out. As soon as I was available I had one of the best experiences at Bluebonnet Ford when I bought my mustang. I can't explain how much Curt helped me out. As soon as I was available he wasted no time getting the car ready for me to experience. He was able to relate to and get me a deal that I was both comfortable and satisfied with. Not to mention I just generally had a good time. Curt had no problem making things happen and I couldn't thank him enough. I definitely look forward to dealing with bluebonnet in the future. More

Dishonest Told loan was approved for my daughter, drove 4 hours from the valley. When finally in finance, they say no! need a cosigner. Broke her heart. Did Told loan was approved for my daughter, drove 4 hours from the valley. When finally in finance, they say no! need a cosigner. Broke her heart. Did not even make an attempt to help her, made smart xxx remark about putting her in an escort when she was already driving a vehicle superior to it. Smug, condescending, and unprofessional. People you can do better than these guys. Stay away. More

Dealing with Bluebonnet Motors family of dealerships 1st experience - few years ago went to BB Ford and stood in entryway and no salesperson was available. Then a female salesperson spoke to me from abou 1st experience - few years ago went to BB Ford and stood in entryway and no salesperson was available. Then a female salesperson spoke to me from about 25 ft. only in regards to what was I interested in. She never moved from her perch across the counter of the receptionist; 2nd experience - took vehicle to BB Body Shop for painting and repairs. They didn't listen and had to take it back a 2nd time to paint the mirror that they missed after I pointed this out initially. Communication from the lady service technician was spotty at best; 3rd experience - called BB Jeep early in the morning (after dealership was open) but got voice mail. Left message to call me. Never returned my call; 4th experience - called the service dept to schedule a recall appointment. Was sent to service and explained what I needed and the service person said a service writer would call me to schedule. That was approx 24 hours ago; How do these people stay in business?? Must be so much business in town, they don't have to provide even mediocre customer service. More

I have bought from BB since 2006 purchasing four new cars from them over this span. I recently visited them again for my fifth new car, same salesman even, and couldn't understand why they would let a retur from them over this span. I recently visited them again for my fifth new car, same salesman even, and couldn't understand why they would let a returning customer leave unhappy. I guess they are selling enough cars in this economy not to have to worry about customer satisfaction anymore? I walked away from their proposed deal (it was an average deal that anyone off the streets could get - nothing special at all) and within 48 hrs, Northside Ford in San Antonio beat their deal easily. Not only was the price for a returning customer bad but my salesman made me go through the same old dealership haggling. In the past, I have told this guy that I will tell you my out the door price, all you have to do is say you get do the deal or not, simple as that. Blue Bonnet just lost a customer that buys a new car every few year (multiple new cars BTW) and who has his entire family use their service department for all of their vehicles needs. So long BB! More

Drove a used truck to have my mechanic check it out. I told salesman I wanted it. While my mechanic had vehicle, it was sold to someone else who showed up later that day. As was not called to see if I w told salesman I wanted it. While my mechanic had vehicle, it was sold to someone else who showed up later that day. As was not called to see if I wanted the vehicle. Obviously, I did or I would not of spent the time or money to have my mechanic check it out. More

Overall experience was great. Called ahead, and vehicle that I wanted was already pulled up and ready for me to test drive. Great staff, they were very welcoming and friendly. I loved the small building/ that I wanted was already pulled up and ready for me to test drive. Great staff, they were very welcoming and friendly. I loved the small building/no sales pressure environment. Only bad part was when I went over to finalize the sale with the business manager at a different location. I spent about 2 hours waiting to see him and we only talked for 15 minutes. Can't remember his name, but he was pretty shady. He wanted me to accept the loan that he was offering, instead of going with the lower rate loan that I already had setup beforehand. He said we can sign for his loan, and I can just call him in a few days to change it over to the loan at my bank. He didn't even want me to attempt to call my bank, telling me they were probably closed. All in all, a great experience exept for the last half. More

We have bought all of our cars at Bluebonnet Motors. We always deal with Jesse James MacLaughlin. He is so friendly and not pushy! I would and do recommend Jesse to everyone. The dealership is awesome too always deal with Jesse James MacLaughlin. He is so friendly and not pushy! I would and do recommend Jesse to everyone. The dealership is awesome too and has so many lots so you have lots of choices. More

IF YOU ARE A WOMAN AND EARLY 20's, I SUGGEST YOU GO ELSEWHERE. I LIVE HERE AND WORK HERE AND HAVE ALWAYS KNOWN I WOULD BY A CAR HERE. So, one Saturday my husband and I went to look and test drive a n ELSEWHERE. I LIVE HERE AND WORK HERE AND HAVE ALWAYS KNOWN I WOULD BY A CAR HERE. So, one Saturday my husband and I went to look and test drive a new mustang. NOT ONE SALESPERSON LOOKED AT US, OR GREETED US. The receptionist did her job and greeted us, but every single salesperson looked away. Maybe they thought we didn't have any credit. So after being appalled at these actions, we left. These folks obviously have not been taught that the customer is their paycheck. I went on to Austin to Mac Haik where they were glad to sell me a $41,000 Brand spanking new Mustang GT Premium. Mac Haik treated us like human beings should be treated. BLUEBONNET MOTORS BUSINESS MUST BE SO SUCCESSFUL THAT THEY IGNORE POTENTIAL CUSTOMERS! THANKS FOR YOUR PROFESSIONALISM! I WILL TELL EACH AND EVERY PERSON I KNOW AND SOME I DON"T! More