Bluebonnet Jeep

Service dept is a joke as far as professional customer service is concerned. Their management cares only about the bottom line apparently and has no idea how to provide pr as far as professional customer service is concerned. Their management cares only about the bottom line apparently and has no idea how to provide professional customer service. I would stay away from this area - you might be able to buy a vehicle there with no problem but the clowns in the service dept are clueless More

Everyone was friendly and helpful I was referred by a friend. .. The sales person I was recommended to met me with kindness and directed to Jeff Wegman since she was with a customer. I was referred by a friend. .. The sales person I was recommended to met me with kindness and directed to Jeff Wegman since she was with a customer. Jeff was patient, helpful, honest and kind. I highly recommend BB Jeep and Jeff as your Salesman. My whole experience on Saturday was awesome, from walking on the lot threw finance and finally getting the keys to my new truck. More

Amazing deal, amazing staff... painless and easy! I did some research online, went in, and Jeff and the staff took care of the rest for me. There was a place for my kids to hang out, fresh coffee, and I did some research online, went in, and Jeff and the staff took care of the rest for me. There was a place for my kids to hang out, fresh coffee, and clean restrooms. My wife and I were amazed at how easy and quickly we went from test-drive to drive-off. I couldn't be happier about my puchase, especially because of the deal I received-thought it had to be an "accidental" online price like i had heard about at other dealerships. They did me right, and it's the only place I can recommend. More

Ok, so I absolutely HATE everything the car buying process. So it was with much trepidation that I that I walked onto the Bluebonnet Jeep Lot in New Braunfels looking at a nice lil Beemer they had on process. So it was with much trepidation that I that I walked onto the Bluebonnet Jeep Lot in New Braunfels looking at a nice lil Beemer they had on their lot. This polished, professional looking young guy, maybe 30 ish, in a dress shirt, tie and slacks comes out to greet me and I’m thinking… ok, “here it comes”. And I say “here it comes” because I don’t like nor need to “be sold” a car, I’m here to buy one, just treat me professionally, respectfully, and don’t xx me and we’ll get along just fine. Problem is most of these slick sales guys haven’t figured that out yet. Ray, as I learned was his name was different, he was personable, without being full of you know what, and shot straight with me from the get go. The car on their lot was a little more than I wanted to pay and not really what I wanted. So he asked me what I was looking for and I told him, “preferably a late model BMW”… yeah I know at the Jeep dealer?? So he says, “let’s see what we have”… what I didn’t know at the time was they have a HUGE inventory of used cars on almost a dozen lots to choose from. He shows me a bad xxx lil 09 335i 2 door that’s priced right on another lot that I really like. Makes the call, we go down and check it out and I’m like, ok here’s what I’m willing to pay. He talks to his sales mgr., I show them the money for the down payment of about 20%, I fill out a credit app knowing I have less than sterling credit, and “boom”… done deal! In and out in about an hour or so! NO xx, NO Haggling, and NO up sell buy the finance guy. I later found out Ray told him “just hook him up, and he doesn’t want any bells and whistles”. My new car is freakin awesome!! The folks at Blue Bonnet Motors, were very cool and Ray is my new “go to” guy to buy a car. Thanks Ray!! More

I have always had trouble with car salespeople, and car dealerships in general, but after my experience with Bluebonnet and Raymond Pownall, I was pleasantly surprised. Raymond was so courteous, profession dealerships in general, but after my experience with Bluebonnet and Raymond Pownall, I was pleasantly surprised. Raymond was so courteous, professional, and knowledgeable. He listened to what I wanted, and really seemed to get down to business and not waste my time. I recommend checking out Bluebonnet, and definitely requesting to work with Raymond. More

This dealership "sold out from under me" the Jeep I agreed to buy and had driven 75 miles to purchase. The prior weekend, I had gone to the dealer and negotiated a deal on a new Grand Cherokee. Jeep I agreed to buy and had driven 75 miles to purchase. The prior weekend, I had gone to the dealer and negotiated a deal on a new Grand Cherokee. We could not come to agreement, but when I left, they had a signed written offer from me for a new GC. Later that week, they called me and stated they will take my offer after all. We set up an appointment for Saturday morning for me to pick up the vehicle. When I arrived that Saturday morning, they told me they couldn't find the vehicle. When I pressed, they admitted thay had sold it earlier that morning to another customer (I assume for more money). I consider this a dishonest dealership due to this. I was out the 150 mile roundtrip, and 4 hours of my time. More