Bluebonnet Chrysler Dodge

Exceptional Customer Service Starting with salesman, he was exceptional, took the time to return my calls, explained everything on the vehicle, worked with our schedule. Then, the Starting with salesman, he was exceptional, took the time to return my calls, explained everything on the vehicle, worked with our schedule. Then, the Finance Manager, there is no words to explain my gratitude towards this young man, he went far and beyond to get a better deal, he is very professional, very friendly, and spectacular finance expert. I will definetely recommend BlueBonnet, I drove from McAllen and chose BlueBonnet because of their professionalism and customer service, something my local dealer does not have. More

Awful First Used Car Experience First off, I would like to say STAY AWAY FROM BLUEBONNET CHRYSLER DODGE. Tom Allen was a great salesman, assuming that he did not know about all of First off, I would like to say STAY AWAY FROM BLUEBONNET CHRYSLER DODGE. Tom Allen was a great salesman, assuming that he did not know about all of the problems with the truck when he sold it to me. The rest of the staff I have talked to at Bluebonnet have not done anything for me, except put around 100 extra miles on my truck, wasted time, and gas with nothing improving on my truck. I purchased the truck in early May. I have taken the Dodge Ram up to Bluebonnet Chrysler Dodge three times so far in a span of one month. I took the truck to a repair shop, and they told me that the rotors were warped and that's why my brakes sounded horrible. The first time I took it up there, the used car manager said the problem would be fixed and gave me a loaner vehicle. The next morning, I received a call from the used car manager that the loaner vehicle had been purchased, and asked me if I would drive the vehicle up to the dealership to get a new loaner, or they could have someone drive down to me. I offered to drive the loaner up to BB Dodge because I was happy with the dealership for taking care of my truck's problems. In return, the used car manager told me that I would get a year's worth of car washes to The Wash Tub. After returning the loaner, and getting a different loaner, I was on my way back to San Antonio. The used car manager never gave me the car wash voucher, but that was fine, as I really just wanted to fix my truck. I got a call eight days later from the service department, and they stated that there was nothing wrong with the truck (I guess my brakes were just randomly squeaking for no reason?). After this, I drove back up to the dealership, traded out the loaner, and got back in my 2008 Dodge Ram. Before I even made it back to San Antonio, I noticed the brakes were squeaking. I took it into two other repair shops in San Antonio. Both repair shops, once again, stated that the back rotors needed to at least be resurfaced, and possibly be replaced. So I took the truck back up to New Braunfels on the 29th of June, and the used car manager was not there. I talked with the service department, and they could not even locate my name on the system. They had the name as Nicholas Barista in the system as owning the truck. This made there be a long delay in even being able to talk with the service department, because it showed that I wasn't even the owner of the vehicle. I talked with someone else at Bluebonnet since the used car manager was not there. We agreed I would bring the vehicle back when the used car manager got back. When I was back home in Indiana for the 4th of July, I was in contact with Veronica Diaz about my title, because I tried to register the truck in Indiana. I never received a title, because Veronica said my finance manager was supposed to follow up with me and see where I wanted to register my vehicle, in Indiana or Texas. So my title was sitting with Veronica for two months because I never had a follow up that was supposed to happen, and that has made it so I just received my license plate and registration now, two and a half months after the purchase of the truck. Finally, on Saturday June 9th, I took my truck back to the dealership for the third time. I met with the used car manager, and he talked with the service department. Instead of giving me a loaner and actually making an effort to look at the truck, the service department stated that there couldn't be anything wrong with the rotors. They just did a quick fix on it, as the service manager believed it was just dust in the brakes causing the squeaking. So they "fixed" the truck, and on the drive back once again, the brakes sounded worse than they ever have. They still sound like that today. I bought a vehicle from an actual certified dealership instead of a used car dealership so that if I had a problem, I thought it would be taken care of. Bluebonnet dodge, even if it was a random occurrence, made no effort with the customer in this case. I have emailed the general manager of the whole dealership, and never heard a word back. Gave him the whole outline of what happened, and he never tried to alleviate the situation. Worst place I have ever dealt with in my life. More

Simply Outstanding! Just want to give out a shout out to Kevin and Dave who helped us purchase a Town and Country this weekend. It was great experience and we love the v Just want to give out a shout out to Kevin and Dave who helped us purchase a Town and Country this weekend. It was great experience and we love the van. I would definitely recommend this dealer to anyone! Thanks! Mike and Sylvia S. More

Where's my $700.00 cash that was miss placed. Went to buy a car on Feb. 17, 2016. Spoke with a Jose Soria. That car I wanted was sold 15 mins. before I got there. A Nissan Versa Note After arri Went to buy a car on Feb. 17, 2016. Spoke with a Jose Soria. That car I wanted was sold 15 mins. before I got there. A Nissan Versa Note After arriving, I spoke with Jose and told him I did not want to buy rental. He SOLD me not only a rental but a pre-cert. ford fiesta, vin. 3FADP4EJ2DM215779, 2013 model. I thought being a female that something's had changed about our treatment in places like this. I found out, it was no different. I bought the car since I had a standard for 17 years and my body just couldn't handle the shifting anymore. I informed Jose that I was using my car and $700.00 IN CASH as down payment on my car and that I forgot my title and would bring that on Saturday. Long story short, went into finance to start paperwork and the cash was in a bank envelope and placed it on the guys desk. Paid another $92.00 and some change to bring it down to $9,500.00 even. On the way home I noticed there was a problem with the engine as if the car wanted to die. Went back the following Wed. 2-24-16 for Jose to check it out. I had received a call from Jose about the $700.00 in cash. Informed him of what I did and the guy picked up all the paperwork and put it in an envelope. When we met with the main manger, the finance guy and Jose Soria, the finance guy said that I was going to bring the money in that Sat. with the title. Why would I take $700.00 IN CASH HOME, to bring it back????? REALLY? So, buy the head manger, I was told to go home a look in nocks and cranes or between the wall and bed to see if that's were it fell. I told him how could it have fallen at home, when I sat out in the parking lot counting the money. In the mean time, the finance guy didn't talk---HE started --BY YELLING---"YOUR A LIAR!!!!" Very professional dude. Sad thing is, there were FIVE guys standing outside the door listening to all this and the sad thing----- an OLDER LADY who was a CUSTOMER standing there hearing all this. What a SHAME. No many ever found, took me over a week and a half to get my car back, Jose Soria said they sold it, I told him it was against the law to sell a car without the title he said they could. I still have my contract that states I paid the $700.00, the trade in and the $92.00 and change that both ME and the FIANCE GUY SIGNED. To this date, I still don't have the $700.00 that was missed placed, they wanted me to give them another $700.00 or have it placed on my payment and during this WHOLE time, where is my CAR. AS stated, I finally got that back, still waiting for the $700.00. I will be seeking legal counsel in this matter to try and get the $700.00 in cash back that was misplaced. Good NEWS: I forgot to place a stamp on the envelope, so I THANK God, I got the title back. So bye- bye to part of that money that was my income tax check. Now I own a NISSIAN 2016, a Nissan as I wanted at first, couldn't put the $700.00 cash down like I would have like to since they STILL haven't found it, BUT NISSIANS RULE. As for the 2013 PRE.-CERT ford fiesta good and ready to go??? Yeah, it stood up to the FORD name. I was almost a FOUND ON ROAD DEAD when it almost staled on me going home from work in Austin. More

great dealership I drove 4 hours from Dallas to check out a Challenger on the BBDodge lot, and ended up buying it. Tom Allen was my salesman, and he was great! No pr I drove 4 hours from Dallas to check out a Challenger on the BBDodge lot, and ended up buying it. Tom Allen was my salesman, and he was great! No pressure, just a great experience. Jacob Campbell was the Finance Manager who helped me negotiate a lower interest rate on my loan, and was very patient with all my questions. I left the dealership happy with the deal and the car. Great job guys, thank you. More

Amazing They helped us so much and it worked out so well! We loved them it's great I love my new car and I'm so happy thank you dodge! They helped us so much and it worked out so well! We loved them it's great I love my new car and I'm so happy thank you dodge! More

Awesome Treatment I drove 14 hours to San Antonio for a different truck that was grossly misrepresented. On my way home feeling completely disappointed we found a coupl I drove 14 hours to San Antonio for a different truck that was grossly misrepresented. On my way home feeling completely disappointed we found a couple trucks on bb's website. When I arrived at the dealership "Big Al" took me to the vehicles and was incredible! The next morning I drove home in our 2013 F350. The service at their used lot is excellent and I will drive the 14 hours to work with them again! More

Well to start off, the initial sale was moderate to say the least. The sales rep knew little to nothing about the car itself (despite claiming his daughter owned one) and when I would point things out (sma the least. The sales rep knew little to nothing about the car itself (despite claiming his daughter owned one) and when I would point things out (small crack in the windshield, sunroof didn't close properly but it opened fine, didn't know how to shift out of manu-matic) he would just chuckle and shrug them off. I should have said no deal right there. Despite my gut I went ahead with the sale and during said sale I presented my financing to which they replied let me see if I can do better, another thing I should have said don't waste your time with. The next few weeks i got letters from 6 different credit agencies stating they had inquired my credit to see about financing. THANKS FOR THAT GUYS! After I got the car home I was happy. On the 4th day after the sale I went out to my car to go to a lunch meeting I had. Lo and behold my car would not start. This was on sunday. I called them FIRST THING 8am monday morning and the secretary said "oh everyone is in a meeting I'll have them call you back" So I gave her my number and expected a call within the hour. 9:30 rolls around I give em another call. Everyone was no longer in a meeting and now they just decided to not call me back. So I talked to greg and told him the issue to which he replied let me talk to the sales manager. 11am I havent heard anything back so I called them and long story short he kept asking "did I buy any extended warranty on it" There is no way in hell anyone should need a warranty to cover something 4 days after the sales date. I don't care what you call it that is 100% bad business. Just asking is downright insulting. So after kindly telling greg that he was going to have the car towed and fixed and with much "hand holding" (calling and checking up and basically having to do his job for him) the car was picked up (tuesday) and off to the shop. At this point its out of my hands all i can do is wait for an update. which came the next day. "Good news we got your car running again!" to which my response was "What was wrong with it." Gregs response was "Well we opened it up and nothing looked wrong so we just closed it back up and tried starting it a little later and it just started up. It seemed to be because the wheels were turned." I was baffeled but just wanted to get my car back and not have to deal with these guys again. fast forward 8 weeks. 9/14/2013: 1400: left for work as usual, got to work and parked in one of the usual spots with wheels straight. 1830 I went downstairs to go to dinner, at which point I put the key in the ignition and the car wont start. Same symptoms as last time. everything works but the windows and the car wont start. being that it was late in the day i did not think they would be open so I had to wait till monday, which meant not only did i have to find a ride home I also was stranded all day sunday. Monday morning I called and talked to greg and let him know this was happening again. he again brought up the warranty thing to which i replied "I didn't think i was going to need a warranty within the first 90 days of having the car, that seems very unresonable" I understand at a certain point what happens to the vehicle is my responsibility but being that this is the exact same issue and they didnt fix anything last time they should be more willing to help. needless to say I continued my hand holding that I had to do last time. called during my dinner break at around 1800 again with no response. 9/17/2013:Called all morning for Greg on his cell and through the office. Finally at around Noon I got a hold of him and he had the gall to tell me "I didn't call you back because I didn't have any news" At which point i filed a BBBcomplaint and left multiple voicemails on the Manager's voicemail, Brett Westbrook. DO NOT BUY A USED CAR FROM THESE CROOKS. More

Best new car buying experience ever! Just want to give a shout out and big thanks to those that helped me at bluebonnet dodge. I knew what I was looking for "a scat pack challenger with Just want to give a shout out and big thanks to those that helped me at bluebonnet dodge. I knew what I was looking for "a scat pack challenger with shaker package. I saw one on line at your dealership 3 hours away but no one here even had one on order. I connected with Tom Allen in sales and he took me step by step through the process staying in touch along the way. He was very helpful and no pressure. I would recommend Tom and Bluebonnet dodge to anyone looking to purchase a new vehicle. It cant go without saying Michelle Voss in finance is the one that made it all happen and closed the deal she worked hard to get me a great interest rate and a payment I was happy with (finance is the hardest part in buying a new car for me many just don't seem to care) With Michelle she worked hard for ME and just gave me a good feeling about the whole experience. I drove down on a Saturday all papers were ready to sign and was out in 30 minutes driving my awesome new car home! Thanks guys Ron More

great place and people . Best experience I have ever had at Bluebonnet dodge. Will get all my business in the future . I live in Mont Belvieu near Baytown. I called on Wedn Best experience I have ever had at Bluebonnet dodge. Will get all my business in the future . I live in Mont Belvieu near Baytown. I called on Wednesday September 22 and spoke to Gregg Lutman about the Ram Outdoorsman. I could not believe the price of this loaded-out truck, $37,499. After finding out everything on this truck I asked him what's next. I was able to do everything online. They held the truck for 3 days with no money down! No other dealer has offered this. Once i arrived at the dealership they had the truck ready; washed, tagged out, tank full of gas.I test drove it and signed paperwork...out in 3 hrs. Best experience ever. Great job Bluebonnet! More