Bluebonnet Chrysler Dodge

Warranty Service I made an appointment for warranty service at this location. I arrived at the agreed time (0730) and was told that I would receive a call once they d I made an appointment for warranty service at this location. I arrived at the agreed time (0730) and was told that I would receive a call once they diagnosed the issue. After not receiving a call by 2:30 pm in the afternoon I called only to be told that my vehicle has NOT been even looked at due to their busy schedule. I am being told by my service adviser that making an appointment DOES NOT constitute that my vehicle will be repaired, it just puts me in line! Someone needs to explain this to me! If this is the Dodge Ram service that is expected, I would've purchased a Ford! How does one make an appointment to be put in line...??? Luckily this isn't a restaurant where you make a reservation and left to sit there for a few days waiting to eat! More

Best New Car Buying Experience I had my best new car buying experience with Bluebonnet. After months of searching, Bluebonnet offers the lowest internet pricing, and largest inv I had my best new car buying experience with Bluebonnet. After months of searching, Bluebonnet offers the lowest internet pricing, and largest inventory in the state of Texas. I had researched the market in north Texas, Austin, and San Antonio. It is definitely worth my four hours of driving to pick up my dream car. My sales, Jeorge Ramirez, was very friendly and cursterious. When I arrived, he had already pulled out my top two choices for test drives, and further taking me to their offsite storage lot to see their 50+ Pacificas. Once I selected my final choice, there is not much negotiation needed because they had the lowest price. I would definitely recommend new car buyers to contact Mr. Jeorge Ramirez for the most enjoying and rewarding car buying experience. The finance department was another great help. Mr. Thomas Alan was friendly to prepared my paperwork. And, of course, he tried very professionally to sell me the extended warranty, and gap insurance. After I rejected both offers, Mr. Alan continuous with his patienting effort to sell me the synthetic oil change and tire rotation service. I finally touched by his professionalism in sales, and agreed to his third sales offer. BUT, thirty hours after I happily drove my car to my vacation site, buyers remorse kicked in as I found out that Chrysler website offered the same deal that costed 50% less than Mr. Alan's offer. So, my other advise to car buyers is that do NOT agree to buy anything other than the vehicle in the finance office. Just think about that you have spent months on car researching, and hours with your best sales to pick out your dream car, did you give yourself the same amount of time in researching the sales item from the finance office that is not related to signing the contract on the vehicle. My five star rating is mainly based on Jeorge, because I knew that finance office in any dealership will not easily let you walk out without buying something. In my case, I am surprised at the deep markup of 50% more than Chrysler website. I can only blame myself for not doing enough research on the unanticipated sales item from the friendly finance office. At the end, I do truely recommend this dealership, because it just got the best pricing and service.... More

Bait and swicth First I agreed and bought a new pickup. about and hour later the salesman called and said that he had errored and the truck would be $4,500 more. But First I agreed and bought a new pickup. about and hour later the salesman called and said that he had errored and the truck would be $4,500 more. But due to the error they would reduce that by $1,000. That brought the truck down to 24,500 trade. I did not respond so the next morning I get a call where they reduced the price another $1,000 so now we are at $23,500 trade. I ask, would you trust this outfit or move on. I then get a email from a Baswell that says they have lowered their prices more to give them a call. I picked 4 different pickups out that would work for me with one being the top one. I finally got a call back from the salesman and he came up with a cost of $24,500 TRADE. this pickup is of lessor value and now they want more. The other thing I do go along with is the fact that they add things on and charge you for them when you don't want them. The high light is when they charge you $499 for a spray in box protector and it is already on the window sticker for that price. I caught them doing this twice. More

Buying experience Excellent experience. The salesmen DK was very helpful, courteous, and relaxed. We had specific "must haves" and he found exactly what we needed. Have Excellent experience. The salesmen DK was very helpful, courteous, and relaxed. We had specific "must haves" and he found exactly what we needed. Have bought three vehicles from Bluebonnet and will go back again. More

Quick & Easy Two days ago, I walked into Blubonnet after speaking with Jacob P. I wanted to see a 2017 Ram Sport. Well to make a long story short, I drove home wit Two days ago, I walked into Blubonnet after speaking with Jacob P. I wanted to see a 2017 Ram Sport. Well to make a long story short, I drove home with one a couple of hours later. Jeorge R. was great!!! He answered all of my questions. Great service in finance! Matt helped to get me the best rate available... The team responding quickly with the vehicle I wanted... These folks are amazing! This was by far the easiest vehicle purchase process I have ever experienced. I highly recommend buying from Bluebonnet! More

Best Experience in years Just want to thank Ollie Liss for the exceptional customer service and assistance in purchasing a new Dodge Ram 1500. Ollie and the staff were friendl Just want to thank Ollie Liss for the exceptional customer service and assistance in purchasing a new Dodge Ram 1500. Ollie and the staff were friendly, professional and cut out all the usual "run around" when purchasing a new vehicle. Best experience I've had in years. Thanks Ollie! More

great service micheal cruz was the advisor that wrote my ticket. in an out fast answered my questions very nice an helpful. I well return for maint in the future, micheal cruz was the advisor that wrote my ticket. in an out fast answered my questions very nice an helpful. I well return for maint in the future, More

Thank You Jeff!!! I met Jeff Wegnan Friday afternoon, Feb 10th, 2017 when searching for a new Jeep Wrangler Unlimited Rubicon Hard Rock edition. He had just what my wif I met Jeff Wegnan Friday afternoon, Feb 10th, 2017 when searching for a new Jeep Wrangler Unlimited Rubicon Hard Rock edition. He had just what my wife and I were looking for--I looked it over for a bit and we went inside.to talk. Pricing was very straight-forward and my questions were answered on the spot. He and others took a look at my trade-in to arrive at an extremely fair value for both sides. Saturday morning, my wife and I went back ... she took one look at the Jeep and fell instantly in love with it. We went almost immediately into the paperwork/financing phase of the adventure and in a very short time we were the proud new owners of the Jeep. This is the best car purchase process in our lives (age 60+) and I can only heap praise on Jeff and his professionalism and the staff at Bluebonnet. More

Typical sales tactics I contacted this dealership because I was wanting to trade-in my current truck for a 2500 Laramie. They are a little bit of a drive for me so I asked I contacted this dealership because I was wanting to trade-in my current truck for a 2500 Laramie. They are a little bit of a drive for me so I asked them via email for an estimated trade-in amount on my truck. Of course they tell me I have to come into the dealership so they can appraise it. This is sales tactic #1, get them into the door. So I drive out there and take a quick look at one of the rams. We have to cross a busy street to do this as a lot of their inventory is located in a different area. So we run across the street, my wife carrying my new born. Look at one of the trucks. Yes I like it, I have already done research prior and have already been to other dealerships. So we run back across the street were I'm now trying to get them to just give me a trade-in amount on my truck. The salesman (Clint Laubacj) comes back and says his manager says they can't give me a trade-in amount unless I test ride one of the trucks first. Sales tactic #2, get them into a new vehicle. Now the truck I'm wanting options wise, is a couple miles down the road in yet another lot they own. So I ride over there with Clint and test ride the new Ram. We get back to the dealership and they are still not giving me a trade-in amount. They write up the numbers to purchase the new truck and want me to initial it. I'm not going to agree to buy your truck unless you give me an amount on my trade-in FIRST! Sales tactic #3, keep the numbers vague and just try to make a deal. So I leave and message them the next day. I told them how much a competing dealership is offering me for my truck. I asked them if they will match it. But I do get a response the next day. Now its sales tactic #4. They look into some kind of system and find out how much I paid for my truck. My truck was a left over model year, and was purchased with a trade-in that the previous dealer really wanted and made a lot of money off of. Because of that I had got a good deal on my current truck. But because of that reason, this dealership now knows how much I have in it. And because of that comes back with a low ball offer. These type of dealerships are the ones you want to look out for. Do your research. Read the reviews. Don't let them screw you over. And walk away when they start playing their typical sales tactics. Read my warning and go elsewhere. There are so many dealerships available and online tools at your disposal. Don't let this dealership take advantage of you. More

Horrible service department! I wish I could say that the service department was great and took pride in their work, but unfortunately that's not the case. I took my 2016 town and I wish I could say that the service department was great and took pride in their work, but unfortunately that's not the case. I took my 2016 town and country in for a recall and a warranty repair. At the time the service advisor made it seem that everything was going to be great. They had the vehicle for almost 2 weeks. When I got the vehicle back, it was in worse condition than when I turned it in. They left grease marks all over the back of the DVD screens and on the the leather passenger seat. I guess they wanted me to know they were in the vehicle. Also they did secure the plastic under the front bumper. The driver side was hanging off because they put the clip on the plastic but failed to clip it in the bumper prior to clipping it in the plastic. Also they put a big chip in the paint in the rear bumper. One last thing when I got it back, the remote start system does not work right. It dies every time I put my foot on the brake and push the start button. It makes me wonder what else is wrong with the vehicle since they can't even take care of the little things like wiping off the grease. If you want your vehicle back in worse condition than when you dropped it off, take it here. Another negative is I had to call three days in a row just to talk to the advisor because he would not return my calls. Now I have to go back in to get it fixed and it's a 45 min drive. It's a big inconvenience because the dealership couldn't get it right the first time. Thanks Bluebonnet. More