Blue Springs Ford

Train wreck! On Thursday I scheduled an appointment for after work on the following Monday at 3pm and when I arrived early at 2, I was told they wouldn't be able On Thursday I scheduled an appointment for after work on the following Monday at 3pm and when I arrived early at 2, I was told they wouldn't be able to look at it just then because it was too late in the day; even though they were open 4 more hours. Why take an appointment at that time then? I called the next day (Tuesday) only to be told they didn’t get to it but there was no reason they shouldn’t get to it the next day. I called the next day (Wednesday) and was told, we didn’t get to it but there is no reason we shouldn’t get to it tomorrow. I informed the man that they told me that almost verbatim the day before and he said that diagnostics can take a day or two. So I pointed out it had already been three days. I called on the fourth day (Thursday) and can you guess what I was told? “We didn’t get to it today but there is no reason we shouldn’t be able to get to it tomorrow.” They must have a script to read like a soulless call center. After four days, all they could muster up is we didn’t get to it. I had to call daily since I wasn’t given any updates and of course no work was being done. I called Bob Sight Ford in Lees Summit and they had a Friday morning appointment available and after I explained the frustratingly unnecessary situation at Blue Springs Ford, he said that they actually have a tech available at the time of appointment; because that’s how appointments work. Go literally anywhere else. Don’t even send an enemy to Blue Springs Ford. Also when I went to pick up my vehicle and take it to a place that is competent and understands customer service, suddenly Blue Springs Ford was almost ready to start looking at my car, and I was asked if I was sure I didn’t want to just wait a little longer. More

The service department is extremely unfriendly. Brought my truck in for one issue, which they fixed, and when I picked it up I had more issues than I had before. Wires were ripped and they called Brought my truck in for one issue, which they fixed, and when I picked it up I had more issues than I had before. Wires were ripped and they called me a liar telling me it was like that when I brought it in. Unbelievable that they wanted me to pay for their mistake. I wish they would’ve just owned up to it and I would’ve understood. Service manager is aggressive. More

Service department is very customer unfriendly, I was told a 4-5 hr wait, and when 5 hrs had passed, had to go up front and have their billing person phone them. The guy in charge said "well I told you i told a 4-5 hr wait, and when 5 hrs had passed, had to go up front and have their billing person phone them. The guy in charge said "well I told you it would be all day" . Which is a lie. He then said, "well we're a little behind" and then said it would be another 1-1/2 hours. What kept him from informing me so I could see about a ride or even lunch? Really unfriendly attitude also. Been going her for 5 years. No kore More

Theirs was our first time buying from Blue Springs Ford, and we worked wonderful and friendly employees. We love the car, and also…they have great coffee! and we worked wonderful and friendly employees. We love the car, and also…they have great coffee! More

We have been purchasing vechicles for over 50 years, our experience with Blue Springs Ford has been one of the best. We rank the dealership excellent!! experience with Blue Springs Ford has been one of the best. We rank the dealership excellent!! More

No pressure to buy, and they made sure i got what i wanted in a vehicle wanted in a vehicle More

They were very helpful and answered all of our questions. Great to work with and we never felt pressured. Also if our salesperson was busy they made sure someone helped us. Great to work with and we never felt pressured. Also if our salesperson was busy they made sure someone helped us. More

2 purchases 7 months apart. Salesman Josh Drummond was phenomenal and finance manager Josh Page was great as well. Salesman Josh Drummond was phenomenal and finance manager Josh Page was great as well. More

Extremely professional. No surprises, and very friendly. Knowledgeable sales staff, and financing process took very little time, and had not hard sell. Highly recommended No surprises, and very friendly. Knowledgeable sales staff, and financing process took very little time, and had not hard sell. Highly recommended. Will buy from them again. More