Blasius of Middletown

Great place i recommend this dealership to anyone, very easy process happy with my purchase easy process happy with my purchase More

The sale manager Dave made the process very easy and comprehensive. He was patient and efficient. I'm very happy with sales the process. comprehensive. He was patient and efficient. I'm very happy with sales the process. More

My experience here at Blasius started out fantastic, however I faced many issues right after receiving the vehicle I purchased that could never allow me to go back, or recommend them to anyone I care ab however I faced many issues right after receiving the vehicle I purchased that could never allow me to go back, or recommend them to anyone I care about. When purchasing the car, the process was smooth and effortless. The car had a cracked windshield that had just happened, however I wanted to take the car same day so they allowed a discount for me to get the windshield replaced myself. Car was purchased that day and was ready for pickup in the evening. This is when the problems started. 1. After the pickup, I drove the car home and during the drive I seemed to notice a small clunking sound I hadn’t noticed on the test drive. The next day, I had my personal mechanic look at the car and diagnose it with a bad motor mount (see attached video of excessive engine movement). After reaching out to the dealer, they said they could not help me, and even accused me of doing something to the car to cause it. I could not believe the lack of integrity they showed towards me and that they would not help me get the car straightened out. I had only put 75 miles on the car at this point and had only had the car for 36 hrs. After many phone calls they refused to do anything. I am fortunate enough to have the skills to do the work myself and replaced the mount. I have attached pictures of the mount that came out. It is completely destroyed and has clearly been like this for a long time. I am very dissatisfied with how this went. 2. This car also supposedly went through a safety check, however when I did my own check for the basics, I found a flat spare tire, thank god I checked it before I needed it. I also complained about the tires seeming like they had low tread, they assured me they were good and claimed a tread depth of 7/32. I measured them myself to find them at 5/32, much less than their claim. 3. The dealer was nice enough to install my license plate, however they only secured it with one screw, so the first time I opened and closed the trunk, the plate tilted down and scratched my bumper! 4. Additionally, I was promised an interior detail before pickup which they did do, however they did a terrible job to say the least. In the attached pictures you can see how the steering wheel has grime on the back of it, the parking brake button is full of grime, the Audi emblem on the wheel has grime, and peanuts were found under the seat. This “detail” was not up to the standards I’d expect when spending as much on a car as I did for this one. Overall, I have to say I am quite disappointed that my experience was terrible only after buying the car, as that’s when you cannot go back and you’re stuck with the situation. Had the dealer owned up to the bad motor mount, I would have given them 5 stars. I fully understand things can be overlooked, but how you address the situation is everything. This motor mount was a safety issue that should have been caught before I even took the car. It left the car unable to properly drive, and it was blatantly obvious the car was like this when I received it due to the condition of the removed mount. I will not recommend them to anyone I know, AND I WILL NEVER EVER COME BACK. My brother was considering an Infiniti q50 from them but I steered him to another dealer which sold him a very nice problem free car, and they helped him nicely throughout the process. This will not be the first costumer they loose due to my experience. I hope management will consider this case to improve for other customers in the future. No one should go through what I had to go through with this car. More

This place is nothing but crooks and scammers. Bought a vehicle and antifreeze issues. Their "YOUTUBE MECHANIC" told me that the antifreeze wasnt mixing with the oil. Well when I told it to a Bought a vehicle and antifreeze issues. Their "YOUTUBE MECHANIC" told me that the antifreeze wasnt mixing with the oil. Well when I told it to a mechanic he informed me that I need a new engine. And trying to talk to managers hes always in a meeting. They laid about the warranty stay away far away. More

Dave Shehu was great to deal with. Laid back no pressure very personable. Very responsive Laid back no pressure very personable. Very responsive More

Stay far far away. We have no idea how this place stays open. Purchased a car from them last year. Got it home to find it leaking all over driveway. Bought it back 2 da We have no idea how this place stays open. Purchased a car from them last year. Got it home to find it leaking all over driveway. Bought it back 2 days later and they said “not their problem”. Could not get a manager to call you back. Took it to Toyota to find out the when Blasius replaced something they put a hole, yes a hole, in the transmission. Needed a whole new transmission! Imagine on our 2 day old car! We spent $25k on the car so it’s not like it was a clunker. Called, emailed and wrote a letter to owner with no response. Wouldn’t take our calls. Terrible customer service and not standing by their sale. We feel they knew they sold us a damaged vehicle. Now, a year later more problems stemming from the original issue. Never, never buy a car from them!!!!!! We can’t stress it enough. More

Very rude an unprofessional I went in an an dealt with this girl Amber she was very rude just sitting on her phone wasn't even paying me any attention. I tried asking her questio I went in an an dealt with this girl Amber she was very rude just sitting on her phone wasn't even paying me any attention. I tried asking her questions but she kept giving me an attitude. She was also rude to this Guy who walked in after me. More