Blake Utter Ford

I liked my sales guy. He was the reason I went back to the lot. He found the truck I was looking for in McKinney so I went up to buy. When I finally got to the finance guy, Chad, that's when things fell the lot. He found the truck I was looking for in McKinney so I went up to buy. When I finally got to the finance guy, Chad, that's when things fell apart. He wouldn't let the sales guy go get the truck so I could see it. Wouldn't explain the fiancé terms clearly, told me my trade was "no good", and until my trade got figured out, wouldn't quote me even what the interest rate would be through Ford (I was already pre approved thru my credit union at 1.74%). He acted like he was doing me a favor, so I walked out, and bought my brand new Ford FX4 the following weekend at another dealership with absolutely NO hassle or games, no humiliation or haggle. All for a better price and MUCH better experience. I feel for the sales guy, he's the one paying for Chad's behavior and attitude. More

Sales staff extremely friendly. I had no problems with this dealership until I had to deal with the service department. I will in the future take my car elsewhere for repairs. However, buying my car was a this dealership until I had to deal with the service department. I will in the future take my car elsewhere for repairs. However, buying my car was a breeze. I'd buy from them again. More