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Blake Ford

Franklin, VA

4.3
307 Reviews
Call Dealership (757) 231-9097

1011 Armory Drive

Franklin, VA

23851

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307 Reviews of Blake Ford

April 17, 2024

Shaun and the entire service department at Blake Ford really do a wonderful job looking out for me and my vehicles. I've been a loyal Blake Ford client for many years and believe they give each customer More

by Paul_kaplan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tal Drewry, Shawn McNeely, Wesley Anderson, Aaron Lang
Report | Print
Apr 19, 2024 -

Blake Ford responded

Paul, thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued loyalty. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, The Aschenbach Ford Team

April 16, 2024

The service was good it took a little longer than I expected but things happen all the time thank you for your service More

by cdartis62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Lang
Report | Print
Apr 18, 2024 -

Blake Ford responded

Thank you for the great feedback! We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again. Sincerely, The Aschenbach Ford Team

April 16, 2024

gives you a feeling that you are important to them and their service is excellent More

by teruffin123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wesley Anderson
Report | Print
Apr 18, 2024 -

Blake Ford responded

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Sincerely, The Aschenbach Ford Team

April 15, 2024

Incredibly convenient and well done. They also communicate well with you. I highly recommend using them. They do not try to sell you what you do not need. More

by lynnr13302
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn McNeely
Report | Print
Apr 18, 2024 -

Blake Ford responded

We appreciate you for letting others know about your experience, Lynn! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Aschenbach Ford Team

April 11, 2024

Service department is very nice to work with when I need their help and advice! More

by wsimmons2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn McNeely, Aaron Lang
Report | Print
April 06, 2024

Aaron did a great job getting my car fixed! He is a valuable asset to Blake Ford. More

by wsimmons2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Lang
Report | Print
Apr 10, 2024 -

Blake Ford responded

Thank you for reaching out to us and letting us know about your recent visit. We appreciate everything Aaron does for Blake Ford and our customers. Hope to see you again soon! Sincerely, The Aschenbach Ford Team

April 04, 2024

Was told that all fluids were topped off. DEF fuel light came on today with 3500 miles to next oil change. Def fuel last every 5000 miles. More

by wesley.fowler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Shawn McNeely, Aaron Lang
Report | Print
Apr 05, 2024 -

Blake Ford responded

Thank you for sharing this review regarding your experience with us, Wesley. We’d like to discuss this with you further if you could please contact us at your earliest convenience. Sincerely, The Aschenbach Ford Team

April 04, 2024

Car had to be serviced for a recall, scheduling was timely and vehicle was taken care of quickly, Customer service was great. More

by webtime96
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Lang
Report | Print
Apr 09, 2024 -

Blake Ford responded

We cannot thank you enough for this glowing review of our service center! We know how valuable your time is and we aim to provide efficient and thorough maintenance to all our customers. Please do not hesitate to come back again if you need anything else in the future! Sincerely, The Aschenbach Ford Team

April 02, 2024

Blake ford was the only dealer that would take my Truck in for repairs! I am so Grateful in how well they did on the engine replacement but, After having to replace my entire engine, it was discovered my h More

by smwells
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn McNeely, Wesley Anderson, Aaron Lang
Report | Print
Apr 02, 2024 -

Blake Ford responded

Thank you so much for the review! We appreciate the feedback! We strive to provide exceptional customer service, and hope that you are very satisfied! We are taking care of the issues you mentioned as discussed on the phone. Please let us know if there's anything else we can do for you!

Apr 02, 2024 -

smwells responded

Yes I will and thank you so much for all that you do!

April 01, 2024

Very pleasant. I guess he was the guy I gave my keys to. Service was speedy More

by yfsmith4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Lang
Report | Print
Apr 02, 2024 -

Blake Ford responded

Thank you so much for the review! We love hearing it! We strive to provide exceptional customer service, and we're glad that this was the case for you! Please let us know if there's anything else you need.

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