Blake Ford

2/21/23 I called Blake Ford of Franklin VA inquiring about a 2022 Ford F-250 crew cab service truck, stock #22157, to see if the item was available. It was available, so I asked if I could start the pro about a 2022 Ford F-250 crew cab service truck, stock #22157, to see if the item was available. It was available, so I asked if I could start the process of purchasing the vehicle. He informed me that he would have to call me back on 2/23/23, because he was leaving for the day and he was off tomorrow. I was disappointed at the fact it was going to take so long to get a call back from him, I decided to go online and request a call back about stock #22157 for the next day. 2/22/23 9:15am A woman from the dealership called me in regards to stock number #22157. She told me that it was still available and confirmed some details for me. At that point, I asked about purchasing and or putting down a deposit for the vehicle. While she was preparing for the purchase of the vehicle, she informed me the price was actually $10,000 more because the accessories were not included in the listed price. I explained to her it clearly stated, on all websites, the accessories were included. She did not have any answers for me and referred me to her sales manager, Eric. He never responded to any calls or text messages. 1:52pm I arrived at the dealership, and I was greeted by a female sales person who told me the truck was in their system and that it was still available. When we went to look at the truck, the sales manager Eric, explained that he just sold it a few hours earlier. Apparently, he sold it to a person who brought a trade in. After he informed me that the truck was sold, he explained that the listing was incorrect and that the price was $15k more expensive. Then he proceeded to try and sell me a smaller service truck that didn’t fit my needs and was more expensive than stock #22157. At this point, I was frustrated because I felt like this was a bait and switch situation and accused Eric of such. Eric revealed that they knew the listing was incorrect and did not bother to take the listing down while trying to address the issue. He replied with, “It’s common practice to list cars at MSRP without their accessories added to the listing price”. Being frustrated with the fact they sold the vehicle from under me, and not wanting to waste the 1.5 hour drive, I decided to look around. I came across a USED vehicle on their lot that I was interested in. It was going to need some added accessories to suit my needs. They offered to sell me this used vehicle at a higher price than a new service truck. 2/23/23 Still being disappointed at the fact that Blake Ford doesn’t value their customers or their own integrity. I continued my search for a service truck and to my surprise I came across listing #22157 at Blake Ford of Franklin VA again. Today, it is listed $16,000 more then the original $51,000 that was listed just the day before. I call the dealership to see if stock #22157 was available, the man confirmed and said he is looking at it. I texted Eric to ask if it was still available and got no response. I’m very disappointed that they lied about the price and the availability of the truck. It was also disappointing that they didn’t try to redeem themselves and give me any options to meet them in the middle, as I do understand that mistakes happen. Instead they threw their integrity, morals and values out the window. In closing you can’t trust Blake Ford of Franklin VA they don’t have any values and guiding principals you won’t be anything more than cash them. More

I am a commercial driver and was in Virginia just for a day and needed to get my oil changed ASAP, the manager there was very accommodating and helped me out in my situation. day and needed to get my oil changed ASAP, the manager there was very accommodating and helped me out in my situation. More

Courteous service done in a timely manner -- we have always had nothing less when we go for service. always had nothing less when we go for service. More

Had a wonderful experience buying my car from Blake Ford. Go see Randy Parker! Everyone was very friendly. Go see Randy Parker! Everyone was very friendly. More

They were informative and made sure I got parts and service needed before I left and I thank them for that service needed before I left and I thank them for that More

Wonderful customer service. Lesa Williams was very eager to help me find the perfect vehicle. Dontea Brashaw made the process of purchasing my vehicle very easy. Lesa Williams was very eager to help me find the perfect vehicle. Dontea Brashaw made the process of purchasing my vehicle very easy. More

Best experience I've ever had buying a car. All of the staff was so friendly and knowledgeable and did everything they could to make sure I got the car I wanted. If I can help it, I will never All of the staff was so friendly and knowledgeable and did everything they could to make sure I got the car I wanted. If I can help it, I will never go to another dealership. TOP NOTCH! More

I have always have great service and the people are always helpful. I will return for service always helpful. I will return for service More

They do take care of your vehicle… however… the labor in my opinion is very high … I am a regular customer… the price for labor needs leveling off … they don’t have competition here … and besides we have be my opinion is very high … I am a regular customer… the price for labor needs leveling off … they don’t have competition here … and besides we have been buying vehicles from them for over 30 years and that should be taken into consideration….something to think about! 😊 More

Haven’t had any service done in awhile but the sales team are great the previous names mentioned on the I haven’t met them yet are great the previous names mentioned on the I haven’t met them yet More