Blaise Alexander Subaru

Outstanding vehcile purchase experience! We found the XV Crosstrek we were looking for at Blaise Alexander Subaru from an exhaustive online search. Local dealership did not have the color, lo We found the XV Crosstrek we were looking for at Blaise Alexander Subaru from an exhaustive online search. Local dealership did not have the color, lower mileage and manual transmission we were looking for. This vehicle was purchased out of state for my son as he heads off to college. I am no stranger to out of state, sight unseen purchases from dealerships, and this experience was outstanding. It was as if we were there doing the transaction in person. We worked with Chad Koch who handled everything. He was professional and fair. Even addressing the missing second key when the vehicle was delivered. I asked about it, and they went above and beyond - shipped a new replacement quickly. The Crosstrek was as described, in fantastic condition and complete service history. We are extremely happy with the car, and in working with Chad at Alexander Subaru. I highly recommend this dealership! More

It was the worst experience of my life. I went in for routine servicing and it took them 2 hours to complete and they charged me of $200. When I went out to my car, there were several dents on my rear bu routine servicing and it took them 2 hours to complete and they charged me of $200. When I went out to my car, there were several dents on my rear bumper and dents on my car doors on the driver's side. After confronting them, they were so rude to me. They claimed they didn't know what it was from even though they knew they did it. He yelled at me and was so rude and cruel. He told me to call Mr. Alexander himself. After speaking this his very pleasant secretary, she told me he would call me back. He never called back. They have no hearts, they do not care about people. All they want is your money! And they don't even do a good job. I felt verbally assaulted by the men and I am just a 24 year old girl who wanted her brand new car services right. They should be ashamed of their service. I will never return there! More

I am not satisfied with my experience and have been unable to reach resolution with the dealership. I have attempted multiple times without resolution. My experience has been slow follow up and no acce unable to reach resolution with the dealership. I have attempted multiple times without resolution. My experience has been slow follow up and no acceptable to me solutions. More